Assistant Photo Manager

Position Summary:

The Assistant Photo Manager supports the Photo Manager in leading the Photo Department and its day-to-day operations, driving revenue performance, delivering high-quality guest experiences, and ensuring the team meets both financial goals and Net Promoter Score (NPS) targets. This is a hands-on leadership role that combines creative, operational, and business management skills.

Key Responsibilities:

• Support the Photo Manager in motivating, training, and supervising a diverse team of photographers.
• Ensure all team members understand their roles and are equipped with the tools and knowledge to succeed.
• Act as a liaison between the team and the Photo Manager.
• Assist in planning work schedules and rotations.
• Drive photo revenue by supporting teammates in achieving image capture, conversion, and sales targets.
• Ensure all photo operations, including Gallery, Studio, and Lab, run smoothly and are visually aligned with corporate standards.
• Uphold brand standards for all photo products and services, ensuring professional presentation and high guest satisfaction.
• Respond quickly and professionally to guest feedback and concerns.
• Support the Photo Manager in tracking product inventory and ensuring accurate documentation and reporting.
• Oversee loss prevention measures, equipment usage, and proper storage in accordance with company policy.

Skills, Knowledge & Experience:

• Prior team leadership or supervisory experience in a photo-related or guest-facing environment.
• Strong knowledge of onboard photo operations, including gallery, studio, and lab functions.
• Demonstrated ability to drive revenue and achieve NPS and performance targets.
• Ability to analyze data, report on results, and take corrective action when needed.
• Skilled in managing inventory, maintaining equipment, and resolving technical issues.
• Positive, proactive, and adaptable mindset with excellent organizational skills.
• Exceptional communication and interpersonal skills with a warm, guest-centric personality.

Non-Negotiable Requirements:

• College diploma or equivalent work experience.
• 2 to 4 years’ experience in a cruise ship staff photographer position.
• Knowledge of digital photography workflow and commercial printing software.

Strongly Preferred:

• Experience and knowledge of photo hotel or cruise ship operations within the US or worldwide.
• Knowledge of digital photography equipment, processing and printing equipment, PCs, and Photoshop.

Contract Details:

• 6/2 rotation: continual rotations of 6 months onboard followed by 2 months of vacation.
• Shared cabin with private bathroom facilities.