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Added 1 min ago
Cycling Infrastructure Hardening Program Manager, C&M Unit
City of New York
New York City, NY
Reporting to senior staff in the Cycling & Micromobility Unit, the Cycling Infrastructure Hardening Program Manager will lead a citywide program to strengthen protection for cycling and…
Added 1 min ago
Research Project Manager, Cycling & Micromobility Unit
City of New York
New York City, NY
Under the direction of the Research & Analytics Lead, the Research Project Manager will support the Cycling & Micromobility Unit’s research program and maintenance of the Unit’s…
Added 1 min ago
Program Manager, Developmental Disabilities, Bureau of Children, Youth, Families & Developmental Disabilities
City of New York
Long Island City, NY
- Lead a strategic planning process to identify (a) need for programs that serve individuals with co-occurring I/DD and MH conditions, (b) current programs available to these individuals…
Added 1 min ago
Senior Director of Data
City of New York
New York City, NY
…Information unit into the department, establish the data governance program alongside the agency’s cloud migration, and build strong workflows across these disciplines. Over the next few…
Added 3 mins ago
Manager, HR Business Partner
Ford Motor Company
Dearborn, MI
As a Manager, HR Business Partner, you will provide strategic HR partnership to business operations leaders in a function, market, or business unit. You will work closely with senior…
Added 3 mins ago
Product Supportability Program Manager
KLATencor Corporation
Ann Arbor, MI
…work across your area of expertise. The Product Supportability Program Manager leads strategic initiatives that ensure long-term product and service continuity across KLA's installed base.…
Added 3 mins ago
Principal Aftermarket Technical Product Manager
GE Aerospace
Grand Rapids, MI · Detroit, MI
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in…
Added 3 mins ago
Territory Executive - Illinois
PagerDuty
Lansing, MI
…has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders…
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Senior Broker Relationship Manager - Small Commercial
Travelers Insurance Company
Lansing, MI
…employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive…
Added 3 mins ago
Senior Proposal Manager
Maximus
Lansing, MI
Maximus is thrilled to announce an opportunity for a Senior Proposal Manager. The primary responsibility of this role is to lead cross‑functional proposal teams, including collaboration…
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Manager, CAM Business Operations Lead
CVS Health
Lansing, MI
The Claims Assist Manager (CAM) team is seeking a Manager, CAM Business Integration & Readiness, to support the implementation and operational integration of CAM capabilities across…
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Manager Strategic Risk Adjustment Programs
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Lansing, MI
This job provides end-to-end management, delivery and support to new and existing Risk Adjustment Programs. The incumbent will deliver value to the Health Plan, and its beneficiaries…
Added 9 mins ago
J
UTM Digital Ecosystem Manager
Jobgether
Remote, United States
- $154,000 to $204,000 USD / year
The UTM Digital Ecosystem Manager will lead the launch, development, and scaling of digital Unmanned Traffic Management (UTM) ecosystems across new and existing international markets. This…
Added 12 mins ago
Field Marketing Manager, Senior Manager (remote US East Coast)
Spacelift
Remote, United States
Spacelift is looking for a Senior Manager, Field Marketing & Events to lead and grow our field marketing program.
Added 20 mins ago
Territory Executive - Illinois
PagerDuty
Boise, ID
…has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders…
Added 20 mins ago
Principal Aftermarket Technical Product Manager
GE Aerospace
Boise, ID
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in…
Added 20 mins ago
Manager Strategic Risk Adjustment Programs
Highmark Health
Boise, ID
This job provides end-to-end management, delivery and support to new and existing Risk Adjustment Programs. The incumbent will deliver value to the Health Plan, and its beneficiaries…
Added 20 mins ago
Senior Broker Relationship Manager - Small Commercial
Travelers Insurance Company
Boise, ID
…employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive…
Added 20 mins ago
Senior Proposal Manager
Maximus
Boise, ID
Maximus is thrilled to announce an opportunity for a Senior Proposal Manager. The primary responsibility of this role is to lead cross‑functional proposal teams, including collaboration…
Added 37 mins ago
IT Program Manager
Jobgether
Remote, United States
The IT Program Manager will provide executive-level leadership for a major federal IT services program supporting the modernization of supply chain and logistics operations within the…
Added 48 mins ago
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Administrative Assistant - Planning and Institutional Effectiveness
Cabrillo College
Aptos, CA
- $44.04 to $59.02 USD / hour
…as liaison in coordinating calendar and matters between the manager’s office and other departments, divisions, students and other constituents; represents the department over the phone, in…
Added 55 mins ago
FA
Program Manager (Business Analysis & Formulation)
Federal Aviation Administration
Washington, DC
- $150,392 to $228,000 USD / year
The role requires managing dependencies between projects and addressing any issues and risks that could affect the program at the project or organizational level. The Program Manager…
Added 58 mins ago
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Program Manager
Federal Aviation Administration
El Segundo, CA
- $130,314 to $202,026 USD / year
The Operations Support Manager (OSM) position serves as first level Manager of an assigned workforce consisting of Management & Program Analysts and/or assistants, Administrative Officers,…
Added 1 hour ago
DA
Supervisory IT Specialist
Deputy Assistant Secretary for Information and Technology
Location Negotiable After Selection
- $147,945 to $192,331 USD / year
The incumbent serves as a Director in Product Engineering Services. The incumbent serves as the Platform Engineering Lead for systems within their portfolio and is responsible for…
Added 1 hour ago
VH
Management and Program Analyst
Veterans Health Administration
Location Negotiable After Selection
- $89,508 to $138,370 USD / year
Develops and maintains project plans for analysis, design, testing, implementation, and maintenance of decision support, program evaluation, and strategic tracking initiatives.

CRT Sensitech

Customer Success Program Manager - Food

Beverly, MA, United States

$79,000 to $158,000 USD / year

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Job details

Pay: $79,000 to $158,000 USD / year
Apply by: Dec 1, 2026
Experience: 3+ years of experience in a supply chain role, food distribution chain, cold chain management, transportation, or refrigeration
Posting language: English
Posted: Nov 5, 2026

Original job description

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

Job Description

We are seeking a data driven, client facing Customer Success Food Program Manager to lead complex, high-value visibility programs across our global food industry vertical. As a part of Carrier, a world leader in climate and energy solutions, Sensitech stands as the global leader in temperature monitoring in cold chain logistics. By combining our world-class IoT hardware infrastructure with Carrier's advanced digital data insights, we enable the world’s leading brands to track, protect, and optimize their cargo.

In this role, you will own the post-sale customer lifecycle, from technical onboarding through continuous platform adoption to commercial renewal. You will move beyond post-shipment reporting to manage real-time, end to end cold chain implementations using advanced proprietary tracking software and predictive platforms. The ideal candidate does not just manage projects and programs, they unlock the potential of data. You will leverage automated IoT streaming data, machine learning, and predictive analytics to engineer process efficiencies, maximize customer retention, and build sustainable supply chains.

At the heart of this role is a global mission: mitigating global food waste. By tracking, measuring, and analyzing environmental parameters at every node of the supply chain, you will provide the targeted data insights necessary to fundamentally improve our customers' cold chain operations, eliminating systemic waste before it reaches the landfill.

Key Responsibilities

End-to-End Customer Lifecycle Ownership: Manage post-sale customer implementation milestones, including onboarding, trial management, hardware/software deployment tracking, and enhancements for strategic food industry accounts.
Cross Functional Voice of the Customer (VOC): Serve as the definitive internal Voice of the Customer. Systematically gather customer feedback, pain points, and technical needs, translating them into actionable requirements for Product Management, Engineering, and Quality teams to guide hardware, software, and compliance roadmaps into rolling out next-generation software features and machine learning models tailored to the customer’s needs.
Customer Value Realization & ROI: Act as a core strategic partner to major food producers, distributors, and retailers. Translate raw environmental and transit data into tangible business insights that protect shelf-life, ensure food safety compliance, and maximize product quality from origin to destination.
Adoption & Expansion Management: Monitor health scores, platform adoption metrics, and sensor return/recycling compliance. Proactively identify operational friction points to turn cold-chain anomalies into expansion and upselling opportunities.
Data Presentation & Decision Influence: Frequently build and deliver Business Reviews. Distill complex cold-chain anomalies and root causes into concise, data backed operational stories that influence stakeholder investments, carrier management, and process modifications. Present at customer and industry events
Drive AI Process Efficiency: Drive and implement AI, machine learning, and automation frameworks on two fronts: internally to optimize team workflows and data delivery, and externally to help customers predict shipment delays, anticipate temperature excursions, and automate risk mitigation.
Carrier Cold Chain Advocacy: Position Sensitech and Carrier's broader digital ecosystem as the central pillar of the customer's cold chain integrity, helping them leverage our industry-leading data insights to achieve ambitious commercial sustainability and corporate waste-reduction goals.
Continuously improve skills and expertise in key areas such as: handling of perishable food items, process improvement, Data driven insights and cold chain management/refrigeration.

Required Qualifications

High School or GED
3+ years of experience in a supply chain role, food distribution chain, cold chain management, transportation, or refrigeration
Ability to travel up to 25% (US and Canada)

Preferred Qualificatons:

Bachelor’s Degree - Agricultural Economics, Post-Harvest, Mathematics or Food Science
Master’s Degree
Understanding of the food distribution chain, cold chain management, transportation, or refrigerationBachelor’s Degree required (Master's Degree is a strong plus).
Masterful presentation and data-storytelling skills
Ability to balance competing demands and deal with ambiguity and an environment of change.
Positive attitude able to combine technical knowledge, commercial knowledge and analysis into action
Strong critical thinking in complex situations.
Proven ability to prioritize project deliverables and a history of quality assurance across projects.
Experience working directly with customers at all levels.
Good knowledge of process improvement and quality management methods.
Ability to analyze large quantities of data and create detailed and actionable summaries based on sound statistical analysis and expert commentary.
Proven expertise in leveraging data analytics, business intelligence tools (e.g., PowerBI), and predictive exception management dashboards to isolate trends, mitigate transit risks, reduce product scrap, and prove financial ROI.

Pay Range The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed. Other Compensation This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

Health Care Benefits: Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline Applications will be accepted for at least 3 days from Job Posting Date: 5 November 2026 Job Applicant's Privacy Notice Please click on the link to review the Job Applicant Privacy Notice.

Use of AI Technology-enabled tools may support parts of the recruitment process, with oversight by people.

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More about this job

Skills

Cold chain
Logistics
Onboarding
Manage several projects
Machine learning
Supply chain management
Regulatory compliance
Food safety
Upselling
Process improvement
Food science
Critical thinking
Quality assurance
Quality assurance procedures
Statistics
Data analysis
Business intelligence
Microsoft Power BI

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