Jobs in the United States

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Added 1 min ago
MS
Field Business Management, Assistant Vice President
MS Smith Barney, LLC
Purchase, NY
- $85,000 to $140,000 USD / year
Must possess Financial Services industry experience and knowledge of industry trends and competitive advantages
Added 21 mins ago
CO
Supervising Financial Analyst
City of Sacramento
Sacramento, CA
- $49.26 to $69.32 USD / hour
…management, a passion for public service, and an interest in strategic fiscal management. They will have a keen eye for detail, a dedication to accuracy, and a demonstrated ability to…
Added 1 hour ago
Territory Manager - Personal Lines (P&C Insurance - Georgia)
Nationwide Mutual Insurance Co.
GA
*The successful candidate must live within the assigned territory
Added 1 hour ago
Territory Manager - Small Commercial (P&C Insurance - Middle Tennessee)
Nationwide Mutual Insurance Co.
TN
*The successful candidate must live within the assigned territory
Added 1 hour ago
Territory Manager - Personal and Small Commercial Lines (West Texas)
Nationwide Mutual Insurance Co.
TX
Performs analysis of the most complex accounts that require combining experience, intuition and business savvy to fully understand the landscape to make strategic territory and account…
Added 1 hour ago
OXM Senior Business Manager
Advanced Micro Devices, Inc
Austin, TX
Cross-Functional Program Management: Manage complex projects involving multiple stakeholders and teams. Coordinate planning, execution, risk management, and communication for strategic…
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Disaster Recovery AP Manager
Public Safety
Wake County, NC
The role provides leadership and technical guidance on complex financial, operational, and policy issues, supports audits and fiscal accountability, develops and improves business…
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Sr. Manager, Event Technology Systems
Salesforce, Inc.
IN
Salesforce Strategic Events is seeking a Senior Manager, Event Technology Systems to help shape how technology powers some of the company’s most important global event experiences. From…
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SI
Talent Advisor, AI Labs
Salesforce, Inc.
CA
- $117,400 to $193,700 USD / year
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Added 1 hour ago
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…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
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Congresses & Events Manager
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Sr. Benefits Analyst
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San Jose, CA
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Sr. Compensation Analyst
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San Jose, CA
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Project Manager, Tenant Fitout - Data Center
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St. Louis, MO
…American technology company. We are seeking an experienced Project Manager with a strong background in data center construction to support this project. This role spans all phases of…
Added 1 hour ago
SF
Painter Supervisor I (7242) - PEX - Buildings and Grounds
San Francisco Unified School District
California, CA
- $59.22 to $71.93 USD / hour
…public education in San Francisco. Alongside the District’s strategic plan. SFUSD is reimagining how public education will change over the next decade to meet the dynamic future of San…
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Director/Senior Director, New Products
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Remote, United States
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Communications Manager (Corporate)
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The Communications Manager will play a key role in shaping and protecting the organization's corporate reputation through strategic communications and compelling storytelling. With a strong…
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Software Platforms Product Manager Cloud Hybrid California
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As the Principal Product Manager for RunOn Cloud AI Agent, you will own the end-to-end product vision, lifecycle, and roadmap for Cisco’s flagship infrastructure AI assistant. You will…
Added 2 hours ago
Manager, Programming
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Jobgether
Remote, United States
- $98,500 to $164,000 USD / year
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Added 2 hours ago
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…multi-location organization. They should be equally comfortable managing complex strategic initiatives and addressing hands-on operational…
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Senior Manager, Program Management
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United States
Qualifications You Must Have:
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Account Executive II - Biosurgery - Chicago Downtown, IL - Johnson & Johnson MedTech - Surgery
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CRT Sensitech

Customer Success Program Manager - Food

Beverly, MA, United States

$79,000 to $158,000 USD / year

Apply on carrier.wd5.myworkdayjobs.com About employer

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Job details

Pay: $79,000 to $158,000 USD / year
Apply by: Dec 1, 2026
Experience: 3+ years of experience in a supply chain role, food distribution chain, cold chain management, transportation, or refrigeration
Posting language: English
Posted: Nov 5, 2026

Original job description

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

Job Description

We are seeking a data driven, client facing Customer Success Food Program Manager to lead complex, high-value visibility programs across our global food industry vertical. As a part of Carrier, a world leader in climate and energy solutions, Sensitech stands as the global leader in temperature monitoring in cold chain logistics. By combining our world-class IoT hardware infrastructure with Carrier's advanced digital data insights, we enable the world’s leading brands to track, protect, and optimize their cargo.

In this role, you will own the post-sale customer lifecycle, from technical onboarding through continuous platform adoption to commercial renewal. You will move beyond post-shipment reporting to manage real-time, end to end cold chain implementations using advanced proprietary tracking software and predictive platforms. The ideal candidate does not just manage projects and programs, they unlock the potential of data. You will leverage automated IoT streaming data, machine learning, and predictive analytics to engineer process efficiencies, maximize customer retention, and build sustainable supply chains.

At the heart of this role is a global mission: mitigating global food waste. By tracking, measuring, and analyzing environmental parameters at every node of the supply chain, you will provide the targeted data insights necessary to fundamentally improve our customers' cold chain operations, eliminating systemic waste before it reaches the landfill.

Key Responsibilities

End-to-End Customer Lifecycle Ownership: Manage post-sale customer implementation milestones, including onboarding, trial management, hardware/software deployment tracking, and enhancements for strategic food industry accounts.
Cross Functional Voice of the Customer (VOC): Serve as the definitive internal Voice of the Customer. Systematically gather customer feedback, pain points, and technical needs, translating them into actionable requirements for Product Management, Engineering, and Quality teams to guide hardware, software, and compliance roadmaps into rolling out next-generation software features and machine learning models tailored to the customer’s needs.
Customer Value Realization & ROI: Act as a core strategic partner to major food producers, distributors, and retailers. Translate raw environmental and transit data into tangible business insights that protect shelf-life, ensure food safety compliance, and maximize product quality from origin to destination.
Adoption & Expansion Management: Monitor health scores, platform adoption metrics, and sensor return/recycling compliance. Proactively identify operational friction points to turn cold-chain anomalies into expansion and upselling opportunities.
Data Presentation & Decision Influence: Frequently build and deliver Business Reviews. Distill complex cold-chain anomalies and root causes into concise, data backed operational stories that influence stakeholder investments, carrier management, and process modifications. Present at customer and industry events
Drive AI Process Efficiency: Drive and implement AI, machine learning, and automation frameworks on two fronts: internally to optimize team workflows and data delivery, and externally to help customers predict shipment delays, anticipate temperature excursions, and automate risk mitigation.
Carrier Cold Chain Advocacy: Position Sensitech and Carrier's broader digital ecosystem as the central pillar of the customer's cold chain integrity, helping them leverage our industry-leading data insights to achieve ambitious commercial sustainability and corporate waste-reduction goals.
Continuously improve skills and expertise in key areas such as: handling of perishable food items, process improvement, Data driven insights and cold chain management/refrigeration.

Required Qualifications

High School or GED
3+ years of experience in a supply chain role, food distribution chain, cold chain management, transportation, or refrigeration
Ability to travel up to 25% (US and Canada)

Preferred Qualificatons:

Bachelor’s Degree - Agricultural Economics, Post-Harvest, Mathematics or Food Science
Master’s Degree
Understanding of the food distribution chain, cold chain management, transportation, or refrigerationBachelor’s Degree required (Master's Degree is a strong plus).
Masterful presentation and data-storytelling skills
Ability to balance competing demands and deal with ambiguity and an environment of change.
Positive attitude able to combine technical knowledge, commercial knowledge and analysis into action
Strong critical thinking in complex situations.
Proven ability to prioritize project deliverables and a history of quality assurance across projects.
Experience working directly with customers at all levels.
Good knowledge of process improvement and quality management methods.
Ability to analyze large quantities of data and create detailed and actionable summaries based on sound statistical analysis and expert commentary.
Proven expertise in leveraging data analytics, business intelligence tools (e.g., PowerBI), and predictive exception management dashboards to isolate trends, mitigate transit risks, reduce product scrap, and prove financial ROI.

Pay Range The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed. Other Compensation This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

Health Care Benefits: Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline Applications will be accepted for at least 3 days from Job Posting Date: 5 November 2026 Job Applicant's Privacy Notice Please click on the link to review the Job Applicant Privacy Notice.

Use of AI Technology-enabled tools may support parts of the recruitment process, with oversight by people.

Apply on carrier.wd5.myworkdayjobs.com About employer

More about this job

Skills

Cold chain
Logistics
Onboarding
Manage several projects
Machine learning
Supply chain management
Regulatory compliance
Food safety
Upselling
Process improvement
Food science
Critical thinking
Quality assurance
Quality assurance procedures
Statistics
Data analysis
Business intelligence
Microsoft Power BI

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Work requirements

Jobs in the United States