Jobs in the United States

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Added 3 mins ago
Executive Leader, AI Workforce Capability
GE Aerospace
Omaha, NE
…work, roles, and skills will evolve in the age of artificial intelligence. With a passion for amplifying what our people do best, unlocking new and higher-value work, and growing the human…
Added 3 mins ago
Leader, AI Workforce Intelligence
GE Aerospace
Omaha, NE
…work, roles, and skills will evolve in the age of artificial intelligence. With a passion for amplifying what our people do best, unlocking new and higher-value work, and growing the human…
Added 3 mins ago
Executive Leader, AI Work Design & Architecture
GE Aerospace
Omaha, NE
…work, roles, and skills will evolve in the age of artificial intelligence. With a passion for amplifying what our people do best, unlocking new and higher-value work, and growing the human…
Added 3 mins ago
Global Account Director
Norstella
Lincoln, NE
Citeline is one of the world's leading providers of data and intelligence on clinical trials, drug treatments, medical devices and what's new in the regulatory and commercial landscape.…
Added 3 mins ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Lincoln, NE
- $120 to $135 USD / hour
Lead discovery and alignment with job role stakeholders through workshops, one-on-ones, and document reviews to understand role scope, jobs, goals, and success measures (D2).
Added 3 mins ago
Project Manager/Business Analyst – Digital Health Transformation
Eliassen Group
Lincoln, NE
…start-up, contracts and budgets, finance, and data management. Document workflows, pain points, and decision…
Added 13 mins ago
Global Account Director
Norstella
Carson City, NV
Citeline is one of the world's leading providers of data and intelligence on clinical trials, drug treatments, medical devices and what's new in the regulatory and commercial landscape.…
Added 13 mins ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Carson City, NV
- $120 to $135 USD / hour
Lead discovery and alignment with job role stakeholders through workshops, one-on-ones, and document reviews to understand role scope, jobs, goals, and success measures (D2).
Added 13 mins ago
Project Manager/Business Analyst – Digital Health Transformation
Eliassen Group
Carson City, NV
…start-up, contracts and budgets, finance, and data management. Document workflows, pain points, and decision…
Added 35 mins ago
A
RME - Mech & Robotics Tech - AMZN TEMP
Aerotek
San Diego, CA
- $32.5 USD / hour
Utilize Microsoft Office applications to document work, communicate findings, and support reporting requirements.
Added 35 mins ago
A
Mechatronics & Robotics Technician
Aerotek
Phoenix, AZ
- $32.5 USD / hour
Ability to complete preventive maintenance tasks and document work clearly and accurately.
Added 49 mins ago
Early Career Consult Program – Cybersecurity Defense Associate
Kyndryl
Frisco, TX
You must also be able to work at our Frisco office 5 days per week
Added 49 mins ago
Associate Cost Analyst
Sargent & Lundy
Amarillo, TX
Monitor and analyze actual project costs, calculate variances between actual and forecasted costs, and gather information to document variance explanations.
Added 50 mins ago
Snowflake & Analytics Platform Engineer
Toyota
Plano, TX
…environment that supports reporting, visualization, and business intelligence tools such as Tableau and future-generation BI platforms such as AWS QuickSight…
Added 50 mins ago
Data Validation Specialist
Anderson Merchandisers
Plano, TX
…verify progress, through a reporting mechanism by the Artificial Intelligence Project…
Added 51 mins ago
C
Business Process Transformation Senior Manager
CBRE
Dallas, TX
- $110,000 to $120,000 USD / year
Proven ability to analyze, interpret, and document complex business processes and data flows; skilled in creating process maps, reports, and manuals.
Added 51 mins ago
Executive Leader, AI Work Design & Architecture
GE Aerospace
Ft. Worth, TX · Houston, TX
…work, roles, and skills will evolve in the age of artificial intelligence. With a passion for amplifying what our people do best, unlocking new and higher-value work, and growing the human…
Added 51 mins ago
Executive Leader, AI Workforce Capability
GE Aerospace
Ft. Worth, TX · Houston, TX
…work, roles, and skills will evolve in the age of artificial intelligence. With a passion for amplifying what our people do best, unlocking new and higher-value work, and growing the human…
Added 51 mins ago
Leader, AI Workforce Intelligence
GE Aerospace
Ft. Worth, TX · Houston, TX
…work, roles, and skills will evolve in the age of artificial intelligence. With a passion for amplifying what our people do best, unlocking new and higher-value work, and growing the human…
Added 51 mins ago
Technology Support Associate
CrowdStrike
Austin, TX
This position requires onsite presence in our Austin office 5 days per week
Added 52 mins ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Austin, TX
- $120 to $135 USD / hour
Lead discovery and alignment with job role stakeholders through workshops, one-on-ones, and document reviews to understand role scope, jobs, goals, and success measures (D2).
Added 52 mins ago
Project Manager/Business Analyst – Digital Health Transformation
Eliassen Group
Austin, TX
…start-up, contracts and budgets, finance, and data management. Document workflows, pain points, and decision…
Added 1 hour ago
CS
SRE Automation Analyst – (w/ active Secret)
Critical Solutions
Norfolk, VA
- $87,000 to $112,000 USD / year
…manual or repetitive processes, define automation opportunities, document requirements, develop and test workflows, and measure realized benefits. The analyst will use scripting,…
Added 1 hour ago
TC
Program Implementation Manager, Global Mobility & Immigration
Turner Construction
Denver, CO
- $40,123 USD / year
- Gather feedback from stakeholders, document current and future state processes, identify gaps, barriers, and opportunities to reduce manual work, improve consistency through automation,…
Added 1 hour ago
Research Associate I, Analytical Development
NKW ImmunityBio Inc
Louisville, CO
Analyze and document experimental data in laboratory notebooks in a timely and accurate manner in accordance with the company guidelines.

CrowdStrike

Technology Support Associate

Austin, TX, United States

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Job details

Posting language: English
Posted: Sep 22, 2026

Original job description

USA - Austin, TX

Full time

R29881

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed - we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

The CrowdStrike Information Technology Service Desk Team is looking for a Technology Support Associate to join our team. The ITSD Team is a key component of the CrowdStrike family and is critical to the smooth and effective daily operations of all CrowdStrike team members. This position will facilitate, implement, troubleshoot, problem solve and enhance the ITSD Team’s support, systems and operational responsibilities.

This is an opportunity to work in a dynamic, robust, fast-paced and challenging environment. Candidates should be interested in expanding their breadth of knowledge, constantly learning new technologies and processes, solving difficult problems, coming up with creative and unorthodox solutions and thinking well on their feet.

This position requires onsite presence in our Austin office 5 days per week.

What You'll Do

Serve as a front-line Service Desk support technician to provide prompt and effective technical support to CrowdStrike internal users through various channels, including service tickets, email, chat, and in-person.
Troubleshoot hardware, software, and network-related issues, ensuring prompt resolution or escalation to senior team members and/or appropriate teams for further investigation when required.
Document incidents, solutions, and procedures accurately and maintain a knowledge base for future reference.
Ensure compliance with IT policies, procedures, and security standards.
Install, configure, and maintain computer systems, software applications, and peripherals while implementing security best practices and controls.
Assist in managing user accounts, permissions, and access rights across various systems and applications with a strong emphasis on identity and access management principles.
Actively participate as a Global IT member and participate on global projects while learning fundamental IT skills.
Prepare new hire hardware for deployment and responsible for running weekly new hire orientation.
Follow ITIL best practices for incident management, service management, problem management, and change management.
Support and maintain network printers, scanners, and other peripheral devices.
Assist with the setup and support of audio-visual equipment for meetings and presentations.
Provide excellent customer service, ensuring a positive and professional experience for end-users.
Assist with tasks as assigned by the manager which may involve providing support to other areas of the business, as required.

What You'll Need

Excellent customer service skills with the ability to communicate technical information to non-technical users effectively.
Ability to work well both independently and collaboratively within a team environment.
Experience with the following applications: Zoom, Slack, Okta, Confluence, JIRA, ServiceNow.
Basic knowledge of Active Directory or other directory services.
Basic understanding of network protocols, concepts, and remote access technologies (DNS, DHCP, TCP/IP).
Strong problem-solving skills and the ability to learn new technologies quickly.
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
Familiarity with Windows, macOS operating systems and Office Suite. Knowledge of Linux is a plus.
A collaborative team player with the willingness to learn and grow in a fast-paced IT and information security environment.
Good oral and written English communication skills, strong interpersonal skills.

Bonus Points

Solid technical knowledge of computer hardware, operating systems, and software applications.
Proficiency in troubleshooting hardware, software, and network connectivity issues.
Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and experience with network protocols, firewalls, routers, and switches.
Ability to prioritize tasks effectively and manage multiple service desk tasks simultaneously.
Detail-oriented with a focus on delivering high-quality support and maintaining accurate documentation.
Proactive mindset with a passion for learning and staying updated on technology trends.
Knowledge of information security principles, concepts, and best practices.

Benefits of Working at CrowdStrike:

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

Find out more about your rights as an applicant. (http://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

CrowdStrike participates in the E-Verify program.

Notice of E-Verify Participation (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

Right to Work

CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $70,000 - $95,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.

For detailed information about the U.S. benefits package, please click here (http://crowdstrike.wd5.myworkdayjobs.com/crowdstrikecareers/page/a78c53e64ec61001f47d48a4699e0000) .

CrowdStrike was founded in 2011 to fix a fundamental problem: The sophisticated attacks that were forcing the world’s leading businesses into the headlines could not be solved with existing malware-based defenses. Founder George Kurtz realized that a brand new approach was needed - one that combines the most advanced endpoint protection with expert intelligence to pinpoint the adversaries perpetrating the attacks, not just the malware.

There’s much more to the story of how Falcon has redefined endpoint protection but there’s only one thing to remember about CrowdStrike: We stop breaches.

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More about this job

Skills

Cybersecurity
Computer technology
Troubleshoot
Technical support
Regulatory compliance
Security regulations
Identity and access management
ITIL
Change management
Presentation skills
Customer service
Zoom
Slack
Atlassian Confluence
Atlassian JIRA
ServiceNow
Microsoft Active Directory
DNS
DHCP
Problem solving
Decision making
Microsoft Windows
Apple macOS
Microsoft Office
Communication skills
Interpersonal skills
Troubleshooting
VMware
Prioritization
Documentation

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Work requirements

Jobs in the United States