Jobs in the United States

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Contact Center Technical Lead
RPMS RoundPoint Mortgage Servicing
Remote, United States
The Contact Center Technical Lead will support RoundPoint Mortgage Servicing LLC. The Contact Center Technology & Engineering Lead provides technical leadership for the design, development,…
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Transportation Engineering Designer
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Senior Forward Deployed Actuary
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NOTE: Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.
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Associate Manufacturing Technician (Weekend Day Shift - Onsite)
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MA
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Government Account Manager
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Remote, United States
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Facilities Manager, Watertown
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United States
Reporting to: Sr Manufacturing Engineering Manager
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Software Engineer Intern (Summer 2027)
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Software Engineer Intern (Summer 2027)
Sierra Nevada Corporation
Southern Pines, NC
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DevOps Engineer Intern (Summer 2027)
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Mechanical Engineer II
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Experience providing technical guidance to a diverse team of engineers on issues related to mechanical engineering
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Regional Plant Manager
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Technical expertise with industry standard equipment.
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Sr. Process Engineer
Pregis LLC
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2027 Summer Internship: National Accounts Fleet Service
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Laser Communication Engineer
The Aerospace Corporation
El Segundo, CA
We are seeking to hire a laser communications engineer (Senior Member of Technical Staff or Engineering Specialist) to join the Optical Communications Department. The Optical Communications…
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NN
Lead Industrial Maintenance Technician – Manufacturing Equipment - 3rd Shift ($5,000 Sign-On Bonus)
Nalge Nunc International Corporation
Rochester, NY
- $27.11 to $40.67 USD / hour
Thermo Fisher Scientific is seeking a skilled E&I Maintenance Technician to support our manufacturing operations. This role is responsible for troubleshooting, repairing, and performing…
Added 1 min ago
NN
Lead Industrial Maintenance Technician – Manufacturing Equipment - 2nd Shift ($5,000 Sign-On Bonus)
Nalge Nunc International Corporation
Rochester, NY
- $27.11 to $40.67 USD / hour
…performance. With talented managers and inspiring coworkers to support you, you will find the resources and opportunities to make significant contributions to the…
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Field Service Supervisor (Semiconductor) Austin, TX
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Extend protection parity across platforms. Bring the depth we have on Windows to macOS and Linux, and support new hardware architectures as they reach the enterprise.
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FM
Cybersecurity Architect
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- $137,000 to $229,000 USD / year
Work closely with engineering, operations, and security specialists to ensure adequate security solutions and controls are in place throughout all IT systems and platforms to mitigate…
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Sr. Mechanical Engineer
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…transitions for complex pump assemblies. This role acts as a critical technical bridge between Sustaining Pump Engineering, Quality, and external suppliers. A primary focus of this position…
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Software Engineer III (Java)
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…carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business…

CrowdStrike, Inc.

Technical Support

Remote, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed - we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

Job Description

About the Role:

The Ideal Technical Support Engineer candidate is passionate about technology and customers. A true problem solver, the Technical Support Engineer will provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service.

What You'll Do:

You will take ownership of customer issues, including; initial troubleshooting, identification of root cause and issue resolution or escalation, identify and escalate priority issues that need immediate attention
Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience
Serve as internal and external point of contact on customer escalations and ensure customer issues are being resolved as expediently as possible
You will collect information and document bugs with Sr. TSE and/or Engineering for product issues that are impacting customers
Create the process or troubleshooting documentation in the support of knowledge base.
We believe in pushing creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers

What You'll Need:

3+ years of customer support, technical support, system administration or related customer facing role
Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues
Passion for solving customer issues and advocating for their success, in a fast-paced, highly technical environment
Ability to learn new technologies quickly
Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)
Ability to work independently with little direct supervision and as a part of a team.
Outstanding analytical and organizational abilities
Ability to remain calm, composed and articulate when dealing with tough customer situations
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Bonus Points:

Experience supporting Kernel level security solutions
Experience supporting hybrid environments
Experience supporting security applications such as AV, VPN, Firewall, proxy
Linux troubleshooting experience a plus
Experience with Splunk
Experience with troubleshooting Windows and Mac

Benefits of Working at CrowdStrike:

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing this website, submitting an application, requesting an accommodation, or providing feedback on the job posting, please contact us at recruiting@crowdstrike.com.

Find out more about your rights as an applicant.

CrowdStrike participates in the E-Verify program.

Notice of E-Verify Participation Right to Work

CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $70,000 - $115,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off. For detailed information about the U.S. benefits package, please click here.

Expected Close Date of Job Posting is:12-30-2026

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