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Staff Information Security Engineer
Rithum LinkedIn Board
Remote, United States
- $170,000 to $220,000 USD / year
As a Staff Information Security Engineer, you own the intersection of AI adoption and information security: designing guardrails for AI-powered products, building automated security…
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Systems Engineer w/TS
Watershed Security
Jacksonville, FL
- $85,000 to $110,000 USD / year
…experience. Watershed is looking for a hands-on Systems Security Engineer to support a six-month task managing, updating, and securing a mission-critical Public Safety Systems (PSS) alarm…
Added 1 min ago
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Agentic AI Engineer, Vice President
State Street
Quincy, MA
- $120,000 to $217,500 USD / year
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Added 1 min ago
Principal Electrical Device Design Engineer - Indianola, PA
Bayer
Indianola
…there. We give people the ownership to shape outcomes, the support to grow through new skills and experiences, and a global community where different perspectives are valued. If you want…
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DevSecOps Cloud Engineer
Trace3
Colorado Springs, CO
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Senior Corporate IT Security Engineer
Komodo Health
United States
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Enterprise Sales Engineer - Rockies
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Remote, United States
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Report inspection results and trends to the quality team and engineer in a clear, concise manner to support ongoing quality improvement.
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Remote Senior GenAI Engineer
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Newtown, PA
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Readiness Coordinator - PA Work Management - New Castle Service Building
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Lead Principal Application Software Engineer- Forward Deployed Engineer
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Harrisburg, PA
- $104,600 to $264,100 USD / year
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Imaging Service Engineer I - Minnesota
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Harrisburg, PA
- $32.69 to $38.46 USD / hour
An Imaging Service Engineer I is responsible for performing scheduled service work on systems within a service area, and some unscheduled work in the service area with the assistance of…
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Software Test Engineer
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Harrisburg, PA
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Pittsburgh, PA
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Digital Platforms, Senior Data Engineer
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Nuclear Engineering Intern
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Hatch is seeking aNuclear Engineering Intern. Reporting to the Energygroup, you will support offices globally working from our Pittsburgh, PA office location.
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CDS Intern - Innovation
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Issaquah (Seattle), WA, WA
- $21 to $32.9 USD / hour
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CDS Intern - Software Engineer - International Depot
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- $21 to $32.9 USD / hour
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CDS Intern - Software Engineer - Costco Travel
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Issaquah (Seattle), WA, WA
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CDS Intern - Quality Engineer - Costco Travel
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Application Developer SME (Containerized Applications Specialist)
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Application Developer SME (Artifact Management & Secure Development Specialist)
Digital Consultants, LLC
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…environments holistically, learning new technologies as needed to support emergent mission needs, and providing guidance to Mission Application developers to build a culture of compliance…
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Sr./Lead Network Engineer (MUST BE CLEARED SECRET)
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…principles of assessing and analyzing network transmission application to resolve reported malfunctions. Functional Responsibilities: Under minimum supervision designs and coordinates the…

CrowdStrike, Inc.

Technical Support

Remote, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed - we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

Job Description

About the Role:

The Ideal Technical Support Engineer candidate is passionate about technology and customers. A true problem solver, the Technical Support Engineer will provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service.

What You'll Do:

You will take ownership of customer issues, including; initial troubleshooting, identification of root cause and issue resolution or escalation, identify and escalate priority issues that need immediate attention
Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience
Serve as internal and external point of contact on customer escalations and ensure customer issues are being resolved as expediently as possible
You will collect information and document bugs with Sr. TSE and/or Engineering for product issues that are impacting customers
Create the process or troubleshooting documentation in the support of knowledge base.
We believe in pushing creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers

What You'll Need:

3+ years of customer support, technical support, system administration or related customer facing role
Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues
Passion for solving customer issues and advocating for their success, in a fast-paced, highly technical environment
Ability to learn new technologies quickly
Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)
Ability to work independently with little direct supervision and as a part of a team.
Outstanding analytical and organizational abilities
Ability to remain calm, composed and articulate when dealing with tough customer situations
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Bonus Points:

Experience supporting Kernel level security solutions
Experience supporting hybrid environments
Experience supporting security applications such as AV, VPN, Firewall, proxy
Linux troubleshooting experience a plus
Experience with Splunk
Experience with troubleshooting Windows and Mac

Benefits of Working at CrowdStrike:

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing this website, submitting an application, requesting an accommodation, or providing feedback on the job posting, please contact us at recruiting@crowdstrike.com.

Find out more about your rights as an applicant.

CrowdStrike participates in the E-Verify program.

Notice of E-Verify Participation Right to Work

CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $70,000 - $115,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off. For detailed information about the U.S. benefits package, please click here.

Expected Close Date of Job Posting is:12-30-2026

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