Fleet Account Specialist

Fleet Account Specialist

Location: St. Louis, MO (STL)

Schedule: Monday – Friday 8AM-5PM | Overtime required

Pay: $24-$26 / hr

We Find A Way.

At Crossroads Courier, every delivery matters. Our Nationwide Division helps customers keep time-sensitive shipments moving through dependable drivers, strong communication, and consistent service.

We’re looking for a Fleet Account Specialist who enjoys solving problems, building customer relationships, and keeping operations organized. You’ll help coordinate courier activity nationwide, support drivers and customers, and take ownership when plans change.

We're looking for people who can:

• Communicate clearly with customers, drivers, and internal teams
• Stay organized and prioritize competing needs
• Resolve service issues with urgency and professionalism
• Use technology to monitor routes and driver performance
• Take ownership of results and hold service standards high

What You’ll Do

• Monitor driver check-ins, route progress, and timely, accurate deliveries nationwide
• Support driver accountability, including app usage and uniform standards
• Serve as a primary contact for assigned customer accounts and escalate issues when needed
• Track on-time performance (98%+ target), maintain rosters, and audit records
• Partner with Contractor Resources on contractor recruitment, onboarding, and orientation
• Help establish new markets by sourcing agents, negotiating contracts, and coordinating partnerships
• Prepare daily customer reports, maintain route documentation, and work with Accounting on accurate driver pay
• Participate in leadership meetings and customer reviews to improve service and support growth
• Assist with deliveries and other operational needs when required

What We’re Looking For

• High school diploma or GED
• At least 2 years of experience in fleet account management, customer service, or logistics
• Strong organization, communication, and problem-solving skills
• Professional, courteous approach with customers, vendors, and drivers
• Proficiency with Microsoft Office, driver apps, and routing or fleet-tracking software
• Valid driver’s license and clean driving record
• Willingness to work overtime, travel quarterly, and make deliveries when needed

Why Join Crossroads Courier?

• Make a direct impact on customer service and delivery reliability
• Work with teams and customers across nationwide operations
• Build experience in fleet performance, account management, and market expansion
• Take on a varied role that combines operations, communication, and problem-solving

If you enjoy helping people, solving operational challenges, and keeping deliveries on track, we’d love to hear from you.

Crossroads Courier is committed to providing equal employment opportunities to all employees and applicants for employment. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.