Dispatch Support Representative

Dispatch Support Representative

Location: St. Louis, Missouri (Fully Onsite)

Pay: $22–$25 per hour

Schedule: Monday through Friday 8AM-5PM

Job Type: Full-Time

We’re looking for a Dispatch Support Representative to help keep our delivery operations running smoothly by supporting courier drivers on the road and ensuring packages reach customers on time.

If you enjoy fast-paced logistics environments, problem solving, and supporting teams in real time, this could be the perfect role for you.

What You’ll Do

As a Dispatch Support Representative, you’ll be the communication hub between drivers, operations, and customers.

Key Responsibilities:

• Provide real-time support to courier drivers via phone, email, and apps
• Communicate special delivery instructions, routing changes, and pickup/delivery updates
• Assist with dispatching jobs to courier contractors
• Help ensure on-time deliveries and excellent service for customers
• Address driver questions and resolve issues quickly
• Complete daily operational checklists
• Report driver or customer issues to the Operations Manager
• Verify order deliveries and maintain accurate records
• Assist with administrative tasks including data entry, filing, and reporting
• Support warehouse tasks such as pulling or processing parts when needed
• Participate in process improvement initiatives and special projects
• Follow company policies including safety and attendance requirements
• Perform other duties as assigned

What We’re Looking For

Required Qualifications:

• High school diploma or GED
• 2+ years of customer service experience, ideally in a fast-paced environment
• Strong communication and organizational skills
• Ability to prioritize tasks and manage multiple requests
• Proficiency with Microsoft Office (Excel, Outlook, Teams, SharePoint)
• Valid driver’s license with a clean driving record
• Ability to occasionally lift packages up to 60 lbs and climb ladders

Preferred Qualifications:

• Bachelor’s degree
• Experience in courier, logistics, dispatch, or delivery operations
• Strong problem-solving and analytical skills

Why Join Crossroads Courier?

• Opportunities for professional growth and advancement.
• Comprehensive medical, dental, and vision insurance.
• 401(k) plan to support your financial future.
• Collaborative and supportive team environment.

Apply Today!

If you’re a strong communicator who enjoys solving problems and supporting a team on the move, we’d love to hear from you.

Crossroads Courier, Inc. is an equal opportunity employer and equal opportunity provider for independent contractor positions. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, pregnancy, genetic information, gender, veteran status, or any other status protected under applicable federal, state or local law.