Residential Rehabilitation Program Manager

Description Now Hiring: RRP Manager Location: Dorchester County/ Cambridge, MD Schedule: Flexible, based on consumer and program needs Salary: $44-$61k

Crossroads Community is seeking a motivated and dedicated Residential Rehabilitation Program (RRP) Manager to oversee and inspire our rehabilitation services team. This role is an exciting opportunity for a leader who is passionate about mental health and committed to building cohesive, client-focused teams.

Position Summary As an RRP Manager, you will direct the day-to-day operations of our rehabilitation programming and service delivery. You will supervise and support staff, ensure compliance with policies and regulations, and help clients achieve their goals in a safe, supportive environment. You’ll be at the heart of collaboration, working with clinical providers, Health Homes, and your team to deliver high-quality, person-centered care.

? Key Responsibilities

• Direct and oversee daily program operations, ensuring compliance with policies, fiscal guidelines, and accreditation standards.
• Supervise, schedule, and evaluate program staff, fostering accountability and growth.
• Support staff in addressing client needs and managing daily issues.
• Approve and process service notes in compliance with billing and regulatory requirements.
• Facilitate consumer entry, orientation, and transitions within the program.
• Ensure strong collaboration with clinical and Health Home partners.
• Lead quality assurance efforts and maintain safe, healthy environments.
• Monitor performance outcomes and operate within budget parameters.

Qualifications

• Education: AA or BA in Behavioral Health, Psychology, Social Work, or related field.
• Experience:
• BA with at least 1 year of relevant experience, or
• AA with at least 3 years of positively referenced experience in the field.
• Supervisory experience strongly preferred.
• Must be, or agree to become within 1 year, a Certified Psychiatric Rehabilitation Practitioner (CPRP) through the Psychiatric Rehabilitation Association (PRA).

Why Join Us?

• Be part of a mission-driven organization making a difference in mental health recovery.
• Lead a supportive and collaborative team.
• Enjoy flexible scheduling to meet program and consumer needs.
• Opportunities for professional development and certification support
• Team oriented culture!
• Be Healthy: Employee Health Insurance Premium 100% paid by CCI, with low cost for dental and vision insurance options, as well as other supplemental options
• Plan for the future: 403 B with company contribution after 2 years of employment
• Continued Learning: Educational assistance and training and professional development opportunities.
• Rest and Relax: Competitive vacation and holiday package! starting with 10 vacation days a year, 9 sick days, 3 personal days, 3 training days. Vacation day allotment increases with years of service!

Requirements

EDUCATION & EXPERIENCE REQUIREMENTS: AA or BA in Behavioral Health, Psychology, Social Work or related field. Minimum 1 year (with BA) or 3 years (with AA) positively referenced experience in the field. Supervisory experience strongly preferred. Must be or agree to become a Certified Psychiatric Rehabilitation Practitioner through the Psychiatric Rehabilitation Association (PRA) within 1 year.

SCHEDULE: Flexible based on consumer and program needs.