Sales Associate

Customer Service Provide every customer prompt and courteous service. Protect the integrity of the 'Crosby's' brand by meticulously crafting in-store prepared fresh food and made-to-order dishes, adhering to Crosby's recipes, specifications, and high cleanliness and food standards. Promote the expansion of our loyalty program 'My Crosby's Rewards' by informing customers and our associates about the advantages of joining and participating with the program, including guiding them through the enrollment process, and making them aware of current member exclusive offers and discounts. Proactively engage customers at checkout using confident and persuasive sales techniques to drive add-on sales. Effective Communication: Facilitate effective communication between associates, headquarters, and field support teams. Mission and Values: Demonstrate and support the Reid Group Values in all aspects of job performance: Honesty, Trustworthiness, Customer Fo cus, Team Spirit, Cost Consciousness, and Entrepreneurialism. B. General Duties Adhere to company-provided recipes, ensuring that the preparation and delivery of fresh food products meet the established standards for quality. Comply with all regulations at the city, county, federal, and state levels, encompassing areas such as food, tobacco, and alcohol, among others. Adhere to the posted work schedule unless any changes are coordinated with the Team Leader. Follow company dress code policy. Stay current with the Operations Manual and Standard Operating Procedures. Ensure management is made aware of all sales, cash, pricing, or operating discrepancies. Operate the shift in accordance with company guidelines to attain sales and profitability goals. Handle customer complaints with courtesy and professionalism; then promptly communicate them to management. Carry out assigned tasks as directed by the immediate supervisor. C. Financial Responsibili ties Prepare a shift-change report at the conclusion of each shift, following company guidelines. Clock in/out for shifts and meal breaks. Inform the Team Leader of any discrepancies in operating results on the shift report or cash overages or shortages exceeding $5.00 per shift. Ensure proper handling and accounting of money during shifts as outlined in the Operations Manual. Process all sales transactions and refunds on the register according to the Operations Manual. Accurately record markups, markdowns, store use of merchandise, voids, and merchandise write-offs within established guidelines. D. Security Measures Assist in inventory control during the shift or within the store. Adhere to company policy regarding cash management, change box and safe security, under the direction of the Team Leader. Notify supervision of vendor deliveries for management inspection. Safeguard company assets always. E. Merchandising Practices Maintain fu lly stocked and fronted coolers, store shelves, and displays. Clean and maintain equipment appropriately and prepare high-margin products such as coffee and fountain drinks as directed by the Team Leader. Ensure correct pricing for all merchandise. F. Maintenance Duties Identify and remove slip/fall hazards, notifying management as needed. Uphold a safe work environment and demonstrate safe behaviors. Keep store floors clean, with specific assignments from the Team Leader. Check refrigeration equipment for proper performance as directed by management. Clean windows, floors, shelving, counters, kitchen area, bathrooms, sidewalks, parking lot, landscaping and Fueling Islands (including, pumps, dispensers and amenity bins) to maintain cleanliness standards. Ensure amenity bins are emptied regularly, providing a neat and tidy appearance. Promptly report any maintenance issues to the Team Leader.