Jobs in the United States

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Added 1 min ago
Lead Software Developer - Java
LEIDOS, INC.
Ashburn, VA
Provide support as needed for system engineering, test engineering, and system owner teams.
Added 3 mins ago
R
Customer Service Representative
Realtor.com
Scottsdale, AZ
- $19.5 USD / hour
…count on us to help them succeed. CCRs provide prompt, accurate support on product questions, listing troubleshooting, billing, and account issues, often working across several systems in a…
Added 3 mins ago
B
Health Information Management Specialist II (Phoenix)
Breg
Tempe, AZ
- $19 to $26 USD / hour
At Breg, we are dedicated to advancing orthopedic solutions that enhance the lives of patients and support healthcare professionals. As a leader in the orthopedic industry, we provide…
Added 3 mins ago
Team Leader - Technology
Edward Jones
Tempe, AZ
…contractors responsible for operation, regulatory compliance, support, development, security, quality, disaster recovery and implementation of…
Added 3 mins ago
Software Engineer - Factory Intelligence
RTX Corporation
tucson, AZ
You’ll work across a diverse set of technologies, including web applications, Python-based data processing, databases, APIs, data visualization, and statistical analysis tools. You do not…
Added 3 mins ago
WC
Technician, Meeting Technology & Services
WCG Clinical
Phoenix, AZ
- $19.5 to $28.1 USD / hour
Resources that support your whole life – Employee assistance programs and work/life balance tools
Added 3 mins ago
Senior Lead, Software Engineering - Development
Kyndryl
Phoenix, AZ
Hands-on experience with relational and NoSQL databases, RESTful web services, and data formats (JSON/XML)
Added 3 mins ago
SO
ARIZONA PUBLIC CORD BLOOD PROGRAM (AZPCBP) INTERN
State of Arizona
PHOENIX, AZ
- $15.4 to $24.2 USD / hour
In this role, the intern will actively support the promotion, education, and logistics of the Arizona Public Cord Blood Program through the following key activities:
Added 3 mins ago
Warehouse Assistant Operations Manager
Stitch Fix
Phoenix, AZ
As an Assistant Operations Manager, you will closely partner with an Operations Manager and/or GM to support and lead a team of supervisors, process leads, and associates to achieve our…
Added 3 mins ago
Warehouse Team Supervisor
Stitch Fix
Phoenix, AZ
Deliver onboarding, training, and ongoing coaching to support employee growth and engagement
Added 3 mins ago
Inventory Control Lead
Stitch Fix
Phoenix, AZ
Partner with Finance and Accounting teams to support inventory governance, SOX compliance, and audit requirements
Added 5 mins ago
Senior Application Tester
VTG
Chantilly, VA
We are seeking a Software Test Engineer to support the quality and reliability of web applications built with React, TypeScript, and Node.js. This role will develop and execute testing…
Added 6 mins ago
SC
District Director of Employee Relations and Title IX
State Center Community College District
Fresno, CA
- $64.35 to $79.14 USD / hour
…discrimination, harassment, and retaliation, while providing guidance, support, and oversight to Deputy Title IX Coordinators and campus Title IX…
Added 18 mins ago
INFO MGMT TECH (ELEM/MID)
Broward County Public Schools
Sunrise, FL
Generate reports from TERMS, Data Warehouse, Optispool and other local web-enabled reporting systems.
Added 18 mins ago
INFO MGMT TECH (ELEM/MID)
Broward County Public Schools
Davie, FL
Generate reports from TERMS, Data Warehouse, Optispool and other local web-enabled reporting systems.
Added 26 mins ago
Creative Director - Paravel Insights
Jobgether
Remote, United States
Provide day-to-day direction, support, accountability, and mentorship to creative professionals.
Added 35 mins ago
Production Manager
IPG
Menasha, WI · Appleton, WI · Neenah, WI · Greenville, WI · Freedom, WI
Proficient use of computer based skills including Microsoft Office Suite and web based technologies.
Added 45 mins ago
Senior Product Manager, Web Proxy & Secure Web Gateway (SWG) (hybrid)
Palo Alto Networks, Inc.
CA
Palo Alto Networks is seeking a Senior Product Manager, Web Proxy & Secure Web Gateway (SWG) to lead product strategy, roadmap development, and customer adoption for enterprise web proxy…
Added 50 mins ago
Senior Quality Analyst II
Cotiviti
South Jordan, UT
Test software and web-based applications to ensure standards are met by reviewing requirements, specifications, and technical design documentation. Identify risks to system functionality.…
Added 50 mins ago
Senior Software Engineer - FWA
Cotiviti
South Jordan, UT
Design, develop, maintain, support, and enhance Cotiviti’s proprietary Fraud, Waste, and Abuse (FWA) Management software platform. Analyze and resolve software related issues originated…
Added 51 mins ago
CR
Sales Manager (Part Time)
Carter's Retail Inc.
Papillion, NE
- Part-time
Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls
Added 55 mins ago
Pediatric Home Health Nurse
Amazing Care Home Health Services
San Antonio, TX
…operational teams to ensure patients receive timely, personalized support. At Amazing Care, we lead with integrity, collaboration, and a strong sense of ownership in everything we…
Added 55 mins ago
Senior Security Engineer
State of Delaware
Dover, DE
The principal responsibility is to provide highly effective security engineering support for DTI’s cloud environments, applications, and identity services. Services will be delivered…
Added 58 mins ago
Front End Development Engineer, DASH
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
…modern JavaScript frameworks (React, Angular, or Vue.js) and web technologies (HTML5, CSS3,…
Added 59 mins ago
Lead Software Engineer
State Farm
Bloomington, IL · Dallas, TX
You'll help support and modernize business-critical payment systems, including exploring how Artificial Intelligence (AI) can accelerate the migration of mainframe capabilities to modern…

Crisp Recruit

Intake Supervisor

Houston, TX, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Are you ready to transform the process that sets the stage for successful legal outcomes?

Do you have the sales and closing expertise to secure new clients and develop a high-performing intake team?

Do you have the analytical skills to turn data into impactful decisions in a growing firm?

Are you passionate about client experience and efficient case management?

Final question: When faced with a challenge, do you get excited or run away?

IMPORTANT: TO APPLY

If you have any questions, please email recruit@crisp.co only.

Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.

To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.

RECRUITERS DO NOT CONTACT

Our client is a Texas-based personal injury law firm dedicated to providing compassionate legal representation and responsive client service. The firm is experiencing significant growth and is focused on strengthening its intake operations to support increasing case volume while maintaining high standards of client care.

As part of its continued development, the firm is restructuring its intake department to improve client conversion, case evaluation, operational efficiency, and coordination between intake and case management. The organization values proactive leadership, accountability, data-driven decision-making, and continuous process improvement.

The Intake Supervisor plays a pivotal role in supporting our client's growing personal injury practice by ensuring efficient intake operations and a high standard of client service. As the firm continues to expand, this position will lead the intake department through operational improvements, process restructuring, and team development to support increasing case volume and evolving business needs. The role will directly influence client experience, case evaluation, team performance, and overall operational efficiency through strategic leadership and data-driven decision-making. This is an in-office position based in the Houston, Texas area, with standard working hours of approximately 9:00 a.m. to 6:00 p.m. The role also requires flexibility to address departmental needs outside regular business hours when necessary.

What you’ll do:

Department Leadership: Take ownership of a six-person intake department, including employees working both onsite and remotely. Lead weekly team meetings, establish clear expectations, delegate responsibilities effectively, and foster a culture of accountability, collaboration, and continuous improvement.
Intake Operations & Process Improvement: Lead the department's transition toward a two-tier intake structure, overseeing both initial client contact and conversion (Intake 1) and post-signing case processing, liability clearance, claim opening, initial client communication, and handoffs to Case Management (Intake 2). Identify workflow inefficiencies, improve coordination, and ensure cases progress accurately and efficiently through each stage.
Performance Management & Quality Assurance: Establish clear performance expectations, conduct regular call audits, provide constructive coaching and training, address recurring errors or underperformance, and reinforce successful intake practices to improve team consistency and results.
Data Analysis & Forecasting: Monitor call volume, conversion rates, and operational performance metrics to identify trends, forecast staffing needs, evaluate time-of-day demand, and implement data-driven improvements to departmental efficiency and client conversion.
Case Evaluation & Prioritization: Evaluate incoming and newly signed cases to identify matters requiring urgent attention, additional review, or expedited handling. Apply sound judgment when prioritizing cases and coordinating timely escalation based on incident details, case circumstances, and operational needs.
Staffing & Coverage Management: Oversee employee schedules, workload distribution, and staffing coverage throughout the day. Analyze call volume patterns, identify coverage gaps, and adjust schedules or assignments to maintain responsiveness and operational efficiency.

What we’re looking for:

Relevant Experience: Approximately five or more years of experience in intake, call center operations, or a comparable high-volume environment, with demonstrated success in team leadership and performance management. Experience in personal injury intake is preferred, but candidates from insurance claims, emergency dispatch, healthcare intake, sales management, or similar operational backgrounds are encouraged to apply.
Analytical Skills: Strong ability to interpret data and implement strategies based on operational insights.
Communication Skills: Excellent written and verbal communication skills, with the ability to lead team discussions, provide constructive feedback, handle difficult conversations, and communicate effectively with clients, employees, and firm leadership.
Technology & Systems: Comfortable using call management software, CRM platforms, and operational reporting tools. Familiarity with VXT, Lead Docket, or Filevine is an advantage, but the ability to learn new systems and use data effectively is more important.
Emotional Resilience: Ability to handle complex client situations with poise and empathy.

Why you should work here:

Meaningful Operational Impact: Play a key role in strengthening the firm's intake function, improving client conversion, and establishing efficient processes that support increasing case volume.
Leadership Collaboration & Strategic Impact: Collaborate with firm leadership to drive departmental initiatives, strengthen team performance, and implement operational improvements that support the firm's continued growth.
Client Impact: Make a meaningful difference in the lives of clients at critical moments.

Join our client’s team as an Intake Supervisor and take a leading role in shaping the client experience and strengthening intake operations. Through strategic leadership, team development, and process improvement, you will make a meaningful impact on departmental performance, case management, and client satisfaction. If you are a proactive, results-driven leader ready to drive operational excellence and support a growing personal injury practice, we invite you to apply and contribute to a firm dedicated to delivering exceptional legal services.

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