Jobs in the United States

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Application Development Architect
Ontrac Solutions
Chicago, IL
Application architecture for cloud-native systems: microservices, API design, event-driven patterns, and data modeling
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SW
Journeyman Install Electrician (HVAC)
South West Plumbing & Waterheaters Inc
Seattle, WA
- $42 to $48 USD / hour
Perform electrical work to prepare homes for new or add-on HVAC systems, including running circuits and changing out panels.
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Associate/Full Professor of Electrical Engineering
Texas A&M University - Texarkana
Texarkana, TX
The successful candidate will teach and develop undergraduate and graduate courses in robotics, control systems, and computer engineering; support student success through teaching,…
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Build Freedom Regional Manager
Texas A&M Engineering
College Station, TX
Work directly with school systems, educators, and other education partners in regions where TEES and DoW programs are operating to support alignment, engagement, and successful delivery.
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Associate Program Director
Texas A&M Engineering
College Station, TX
…offering competitive salaries, an array of benefits, an extensive support network, and above all, an enriching and highly collaborative working community that is deeply passionate about our…
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Cashier- Full Time
Goodwill of Central & Northern Arizona
United States
- $15.15 USD / hour
- Full-time
Utilizes systems, including phones and paging systems to make regularly scheduled announcements.
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Control System Application Engineer III
Kennedy Industries Inc
Wixom, MI
Design, implement and support SCADA, telemetry, PLC and HMI systems
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FISMA Security Analyst
Systems Engineering Solutions Corporation
Remote, United States
SES is seeking a SME FISMA Security Analyst to support the federal compliance and governance requirements for all systems supported by the Task Order. The purpose of this role is to assist…
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TA
Simulation Coordinator
Texas A&M University Health Science Center
Bryan, TX
- $4,583.34 USD / month
Participates in quality assurance and customer support activities.
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TA
Medical Receptionist I
Texas A&M University Health Science Center
Bryan, TX
- From $16.7 USD / hour
…Prior experience and familiarity with Electronic Medical Record Systems is preferred. Fluency in Spanish is a…
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Director, Software Engineering
Mastercard
Arlington, VA
Strong track record of defining architecture, design, and delivery of large-scale, multi-team systems with a vision to transform internal systems and operations as needed to fully support…
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Director, Professional Services (Data Migration & Conversion and AI & Automation)
Ellucian
UNAVAILABLE
…across Professional Services, Product, Engineering, Cloud, Support, Security, Sales, Finance, Enablement, and regional teams to create a globally aligned model while preserving the…
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Journeyman Plumber
TDIndustries
Austin, TX
Installs, assembles, maintains, and repairs plumbing systems in accordance with project specifications, mechanical drawings, and applicable building and plumbing codes. Responsibilities…
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Project Manager of Outreach & Community Engagement
Klingberg Comprehensive Program Services Inc
Deerfield, MA
…including coordination between staff, consultants, and vendors, and support integration of website and data management…
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BU
Advancement Services Assistant
Bentley University
Waltham, MA
- $23.34 to $37.37 USD / hour
…administrative, gift processing, records management, and operational support to ensure the accurate and efficient management of Advancement activities. Core responsibilities include daily…
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Sr UX Designer
Veradigm LLC
Raleigh, NC
Apply heuristic methods to evaluate and optimize design systems
Added just now
Senior Engineer - SCADA
CoVolt Power SE
Remote, United States
The position assumes the responsibilities of an engineer performing design of LV, HV, EHV electrical power systems with emphasis on SCADA and automation device design and programming for…
Added 1 min ago
Maintenance Tech Specialist
Federal Express Corporation
Memphis, TN
…handling system and any interconnectedness with communication and support systems in the domiciled facility. The specialist is also responsible for the design and implementation of training…
Added 1 min ago
MT
Space RCO Test Engineer
Modern Technology Solutions Inc
Colorado Springs, CO · Colorado Springs
- $135,000 to $165,000 USD / year
MTSI is searching for a Test Engineer (TE) to support development of first-of-kind space systems and missions. This handpicked candidate must possess technical expertise and experience with…
Added 1 min ago
MG
Senior Client Advisor (Rodeo Drive)
Moncler Group
Los Angeles
- $26 to $34 USD / hour
As needed, this role may support additional responsibilities such as key holder duties (e.g., opening and closing procedures) and/or serving as a Product or functional Major, supporting…
Added 1 min ago
Project Manager Specialist
Amentum
Tullahoma, TN
…acoustic chambers, altitude test facilities, captive trajectory systems, and nuclear facilities. AS projects span the automotive, motorsports, defense, nuclear, and aerospace markets.…
Added 1 min ago
XiL Advanced Test Methods Engineer
Amentum
Detroit, MI
You’ll help develop and use advanced, system-level dynamometer test systems with X-in-the-Loop (XiL) capabilities, including Vehicle-, Powertrain-, Engine-, and Hardware-in-the-Loop (ViL,…
Added 1 min ago
Cyber Security Analyst III
Amentum
Fort Bragg, NC
…assistance within the Risk Management Framework (RMF) concept in support of the defense in depth program for networks, systems, services and devices at USSOCOM, its Component Commands,…
Added 1 min ago
Machinist
Amentum
Aberdeen Proving Ground, MD
Amentum is currently seeking a Machinist to support the Prototyping Integration Facility (PIF) of the Command, Control, Communication, Computers, Cyber, Intelligence, Surveillance and…
Added 1 min ago
Business Systems Analyst – SME (Team 01)
Amentum
Charlotte, NC
Amentum is searching for a Top-Secret cleared Business Systems Analyst to join our team in Charlotte, NC. You will be working in an organization that’s mission is to accelerate operations…

Crisp Recruit

Intake Supervisor

Houston, TX, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Are you ready to transform the process that sets the stage for successful legal outcomes?

Do you have the sales and closing expertise to secure new clients and develop a high-performing intake team?

Do you have the analytical skills to turn data into impactful decisions in a growing firm?

Are you passionate about client experience and efficient case management?

Final question: When faced with a challenge, do you get excited or run away?

IMPORTANT: TO APPLY

If you have any questions, please email recruit@crisp.co only.

Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.

To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.

RECRUITERS DO NOT CONTACT

Our client is a Texas-based personal injury law firm dedicated to providing compassionate legal representation and responsive client service. The firm is experiencing significant growth and is focused on strengthening its intake operations to support increasing case volume while maintaining high standards of client care.

As part of its continued development, the firm is restructuring its intake department to improve client conversion, case evaluation, operational efficiency, and coordination between intake and case management. The organization values proactive leadership, accountability, data-driven decision-making, and continuous process improvement.

The Intake Supervisor plays a pivotal role in supporting our client's growing personal injury practice by ensuring efficient intake operations and a high standard of client service. As the firm continues to expand, this position will lead the intake department through operational improvements, process restructuring, and team development to support increasing case volume and evolving business needs. The role will directly influence client experience, case evaluation, team performance, and overall operational efficiency through strategic leadership and data-driven decision-making. This is an in-office position based in the Houston, Texas area, with standard working hours of approximately 9:00 a.m. to 6:00 p.m. The role also requires flexibility to address departmental needs outside regular business hours when necessary.

What you’ll do:

Department Leadership: Take ownership of a six-person intake department, including employees working both onsite and remotely. Lead weekly team meetings, establish clear expectations, delegate responsibilities effectively, and foster a culture of accountability, collaboration, and continuous improvement.
Intake Operations & Process Improvement: Lead the department's transition toward a two-tier intake structure, overseeing both initial client contact and conversion (Intake 1) and post-signing case processing, liability clearance, claim opening, initial client communication, and handoffs to Case Management (Intake 2). Identify workflow inefficiencies, improve coordination, and ensure cases progress accurately and efficiently through each stage.
Performance Management & Quality Assurance: Establish clear performance expectations, conduct regular call audits, provide constructive coaching and training, address recurring errors or underperformance, and reinforce successful intake practices to improve team consistency and results.
Data Analysis & Forecasting: Monitor call volume, conversion rates, and operational performance metrics to identify trends, forecast staffing needs, evaluate time-of-day demand, and implement data-driven improvements to departmental efficiency and client conversion.
Case Evaluation & Prioritization: Evaluate incoming and newly signed cases to identify matters requiring urgent attention, additional review, or expedited handling. Apply sound judgment when prioritizing cases and coordinating timely escalation based on incident details, case circumstances, and operational needs.
Staffing & Coverage Management: Oversee employee schedules, workload distribution, and staffing coverage throughout the day. Analyze call volume patterns, identify coverage gaps, and adjust schedules or assignments to maintain responsiveness and operational efficiency.

What we’re looking for:

Relevant Experience: Approximately five or more years of experience in intake, call center operations, or a comparable high-volume environment, with demonstrated success in team leadership and performance management. Experience in personal injury intake is preferred, but candidates from insurance claims, emergency dispatch, healthcare intake, sales management, or similar operational backgrounds are encouraged to apply.
Analytical Skills: Strong ability to interpret data and implement strategies based on operational insights.
Communication Skills: Excellent written and verbal communication skills, with the ability to lead team discussions, provide constructive feedback, handle difficult conversations, and communicate effectively with clients, employees, and firm leadership.
Technology & Systems: Comfortable using call management software, CRM platforms, and operational reporting tools. Familiarity with VXT, Lead Docket, or Filevine is an advantage, but the ability to learn new systems and use data effectively is more important.
Emotional Resilience: Ability to handle complex client situations with poise and empathy.

Why you should work here:

Meaningful Operational Impact: Play a key role in strengthening the firm's intake function, improving client conversion, and establishing efficient processes that support increasing case volume.
Leadership Collaboration & Strategic Impact: Collaborate with firm leadership to drive departmental initiatives, strengthen team performance, and implement operational improvements that support the firm's continued growth.
Client Impact: Make a meaningful difference in the lives of clients at critical moments.

Join our client’s team as an Intake Supervisor and take a leading role in shaping the client experience and strengthening intake operations. Through strategic leadership, team development, and process improvement, you will make a meaningful impact on departmental performance, case management, and client satisfaction. If you are a proactive, results-driven leader ready to drive operational excellence and support a growing personal injury practice, we invite you to apply and contribute to a firm dedicated to delivering exceptional legal services.

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