Jobs in the United States

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Added 36 mins ago
Incident Manager (Junior)
Node.Digital
Arlington, VA
Must have an active Top Secret Security Clearance · - Must have an active TS/SCI clearance
Added 36 mins ago
Information Systems Security Manager / Specialist
Node.Digital
Arlington, VA
Must have an active Top Secret Clearance · - Must have an active TS/SCI clearance
Added 36 mins ago
Systems Engineer
Node.Digital
Arlington, VA
Must have an active Secret Security Clearance
Added 36 mins ago
Incident Manager (Midlevel)
Node.Digital
Arlington, VA
Must have an active Top Secret Security Clearance · - Must have an active TS/SCI clearance
Added 57 mins ago
AC
Senior Azure Cloud Engineer
Aon Corporation
Virtual, IL · Virtual, VA · Virtual, NC · Virtual, TX · Virtual, IN · Virtual, NJ
- $135,000 to $150,000 USD / year
…experience or longer in IT infrastructure, cloud, or technology operations within a large, complex, or global enterprise environment. Two or more years of hands-on Microsoft Azure…
Added 1 hour ago
SO
CHIEF IT MANAGER
State of Nevada (NV)
Carson City, NV · Las Vegas, NV · North Las Vegas, NV
- $47.94 to $72.52 USD / hour
…with agency priorities. Accountable for service reliability, cybersecurity posture, regulatory compliance, disaster recovery, and business continuity. Directly manages subordinate managers…
Added 2 hours ago
PA
IT Director
Pava Applications International Corporation
San Diego, CA
- $170,000 to $200,000 USD / year
We seek a technically proficient IT Director to lead infrastructure, cybersecurity, operational reliability, and technology modernization. This role combines strategic accountability with…
Added 2 hours ago
Mid-Enterprise Account Executive, Sao Paolo
Horizon3
Remote, United States
Horizon3 is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organizations to proactively find and fix and verify exploitable attack vectors before…
Added 2 hours ago
Mid-Enterprise Account Executive, Mexico City
Horizon3
Remote, United States
Horizon3 is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organizations to proactively find and fix and verify exploitable attack vectors before…
Added 2 hours ago
Manager, Data Retention and Deletion
KPMG LLP
Albany, NY · Atlanta, GA · Austin, TX · Boston, MA · Charlotte, NC · Chicago, IL · Cleveland, OH · Columbus, OH · Dallas, TX · Denver, CO · Detroit, MI · Harrisburg, PA · Houston, TX · Kansas City, MO · Los Angeles, CA · Miami, FL · Minneapolis, MN · Morristown, NJ · Nashville, TN · New York, NY · Orlando, FL · Philadelphia, PA · Phoenix, AZ · Sacramento, CA · San Francisco, CA · Seattle, WA · St Louis, MO · Tallahassee, FL · Tampa, FL · Washington, DC
KPMG is currently seeking a Manager, Data Retention and Deletion to join our Advisory Services practice.
Added 2 hours ago
Manager, Data Protection
KPMG LLP
Albany, NY · Atlanta, GA · Austin, TX · Boston, MA · Charlotte, NC · Chicago, IL · Cleveland, OH · Columbus, OH · Dallas, TX · Denver, CO · Detroit, MI · Harrisburg, PA · Houston, TX · Kansas City, MO · Los Angeles, CA · Miami, FL · Minneapolis, MN · Morristown, NJ · Nashville, TN · New York, NY · Orlando, FL · Philadelphia, PA · Phoenix, AZ · Sacramento, CA · San Francisco, CA · Seattle, WA · St Louis, MO · Tallahassee, FL · Tampa, FL · Washington, DC
KPMG is currently seeking a Manager, Data Protection to join our Advisory Services practice.
Added 2 hours ago
Manager, Privacy Legal
KPMG LLP
Albany, NY · Atlanta, GA · Austin, TX · Boston, MA · Charlotte, NC · Chicago, IL · Cleveland, OH · Columbus, OH · Dallas, TX · Denver, CO · Detroit, MI · Harrisburg, PA · Houston, TX · Kansas City, MO · Los Angeles, CA · Miami, FL · Minneapolis, MN · Morristown, NJ · Nashville, TN · New York, NY · Orlando, FL · Philadelphia, PA · Phoenix, AZ · Sacramento, CA · San Francisco, CA · Seattle, WA · St Louis, MO · Tallahassee, FL · Tampa, FL · Washington, DC
Added 2 hours ago
Manager, Privacy Technology
KPMG LLP
Albany, NY · Atlanta, GA · Austin, TX · Boston, MA · Charlotte, NC · Chicago, IL · Cleveland, OH · Columbus, OH · Dallas, TX · Denver, CO · Detroit, MI · Harrisburg, PA · Houston, TX · Kansas City, MO · Los Angeles, CA · Miami, FL · Minneapolis, MN · Morristown, NJ · Nashville, TN · New York, NY · Orlando, FL · Philadelphia, PA · Phoenix, AZ · Sacramento, CA · San Francisco, CA · Seattle, WA · St Louis, MO · Tallahassee, FL · Tampa, FL · Washington, DC
Added 2 hours ago
Senior Manager, Field & Partner Marketing, Americas
Vectra
United States
…attackers strike. At Vectra AI, we're pioneering the future of cybersecurity with technology that combines behavioral AI, real-time Attack Signal Intelligence, and intelligent automation to…
Added 3 hours ago
Sr Director Privacy & AI Legal
Dexcom
San Diego
You are able to work in person in the San Diego office 2-3 days per week and as required, local within 75 miles is strongly preferred · You must live within commuting distance of your assigned Dexcom site (typically 75 miles/120km)
Added 3 hours ago
MT
Senior Director, ITP AI Data Platform and Infrastructure
Micron Technology
San Jose
- $239,000 to $472,000 USD / year
…Infrastructure to lead the strategy, architecture, engineering, and operations of the data and developer platforms that power AI across Micron’s Innovation, Technology and Products (ITP)…
Added 3 hours ago
T
Senior Contracts Manager
TEKsystems
Midlothian, TX
- $29.68 to $48.4 USD / hour
…customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers,…
Added 3 hours ago
Manager, Cloud and Platform Security
KPMG LLP
Albany, NY · Atlanta, GA · Austin, TX · Boston, MA · Charlotte, NC · Chicago, IL · Cleveland, OH · Columbus, OH · Dallas, TX · Denver, CO · Detroit, MI · Harrisburg, PA · Houston, TX · Kansas City, MO · Los Angeles, CA · Miami, FL · Minneapolis, MN · Morristown, NJ · Nashville, TN · New York, NY · Orlando, FL · Philadelphia, PA · Phoenix, AZ · Sacramento, CA · San Francisco, CA · Seattle, WA · St Louis, MO · Tallahassee, FL · Tampa, FL · Washington, DC
KPMG is currently seeking a Manager, Cloud and Platform Security to join our Advisory Services practice.
Added 3 hours ago
Manager, ServiceNow Veza Identity Governance Engineer
KPMG LLP
Albany, NY · Atlanta, GA · Austin, TX · Boston, MA · Charlotte, NC · Chicago, IL · Cleveland, OH · Columbus, OH · Dallas, TX · Denver, CO · Detroit, MI · Harrisburg, PA · Houston, TX · Kansas City, MO · Los Angeles, CA · Miami, FL · Minneapolis, MN · Morristown, NJ · Nashville, TN · New York, NY · Orlando, FL · Philadelphia, PA · Phoenix, AZ · Sacramento, CA · San Francisco, CA · Seattle, WA · St Louis, MO · Tallahassee, FL · Tampa, FL · Washington, DC
KPMG is currently seeking a Manager to join our Advisory Organization.
Added 3 hours ago
Manager, Customer Identity and Access Management - Okta & Entra
KPMG LLP
Miami, FL · Orlando, FL · Tallahassee, FL · Tampa, FL
KPMG is currently seeking a Manager, Customer Identity and Access Management - Okta & Entra to join our Advisory Services Organization.
Added 3 hours ago
Manager, Access Management - Okta & Entra
KPMG LLP
Albany, NY · Atlanta, GA · Austin, TX · Boston, MA · Charlotte, NC · Chicago, IL · Cleveland, OH · Columbus, OH · Dallas, TX · Denver, CO · Detroit, MI · Harrisburg, PA · Houston, TX · Kansas City, MO · Los Angeles, CA · Miami, FL · Minneapolis, MN · Morristown, NJ · Nashville, TN · New York, NY · Orlando, FL · Philadelphia, PA · Phoenix, AZ · Sacramento, CA · San Francisco, CA · Seattle, WA · St Louis, MO · Tallahassee, FL · Tampa, FL · Washington, DC
KPMG is currently seeking a Manager, Access Management - Okta & Entra to join our Advisory Services Organization.
Added 3 hours ago
TL
Program Manager, GRC & AI Strategy
TransUnion LLC
Chicago, IL · Reston, VA · Crum Lynne, PA · White Plains, NY
- $142,500 to $237,500 USD / year
Create executive presentations, board-ready materials, and communication artifacts that translate complex cybersecurity, risk, compliance, and controls information into clear business…
Added 3 hours ago
Test Engineer / Principal Test Engineer - Lab Manager
Northrop Grumman
Baltimore
Northrop Grumman Mission Systems' Baltimore and Partnered Sites (BaPs) division is seeking a Test Engineer Lab Manager in Baltimore, MD. This position supports laboratory operations, test…
Added 3 hours ago
System Director of Technology Operations and Governance
Southeast Alaska Regional Health Consortium
Renton, WA · JPL
The System Director, Technology Operations & Governance provides enterprise leadership and operational accountability for technology operations, service delivery, information security…
Added 4 hours ago
CO
Public Utilities Director
City of Marysville (OH)
Marysville, OH
- $120,000 to $160,000 USD / year
…the Public Utilities Director. Reporting directly to the City Manager, the Director serves as a key member of the executive management team and leads all operations, strategic planning,…

Crisis24

Global Operations Coordinator

Annapolis, MD, United States

$25 to $27 USD / hour

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Pay: $25 to $27 USD / hour
Posting language: English
Posted: Nov 1, 2026

Original job description

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at www.crisis24.garda.com

What We Are Looking For

Crisis24 provides 24/7 medical and security assistance to business and leisure travelers, and expatriates across the world supporting our clients to manage the risk to their global travelling populations and domestic workforces.

As a Global Operations Coordinator (GOC), you are part of the Global Operations Coordinator first-call capability in a fast-paced environment handling all inbound contact from our customers, clients and stakeholders including calls and emails. You are the first point of contact and “face” of Crisis24, responsible for professionally and efficiently assisting those who contact us.

To be successful in this critical frontline role, you must be able to work professionally under pressure, enjoy engaging with callers and be empathetic, be able to multitask, adhere to policies, procedures and protocols and work systematically and effectively.

You will work as part of a team in a fast-paced environment handling inbound and outbound calls and emails, as well as managing case work. The role involves a high level of contact with travelers and expatriates often in difficult and sensitive circumstances. The calls and requests for assistance may vary from responding to internal panic and cyber alarms, business continuity escalations, safety-related incidents, data-related incidents, to pre-trip medical and travel advice, booking a GP appointment, claims advice and billing queries through to a request for evacuation or repatriation.

The Global Operations Coordinator supports operational excellence and efficiencies by capturing, managing and closing new cases and calls enabling the Medical Operations Specialists and Security Operations Specialists to focus on ongoing case management.

Location: Annapolis, MD | Hybrid (both in‑office and remote work)

What You Will Work On

Managing all contact into the Crisis24 Global Operations Centre professionally and in line with company protocols and procedures. Key responsibilities include (but not limited to): Inbound and outbound call handling and triage, email handling, case management, customer, client, and stakeholder liaison
As the initial “face” of Crisis24, you are an ambassador for professional customer service delivery and operational excellence
Adhering to telephone, email and case handling Service Level Agreements
Opening all new cases in the Crisis24 case management system ensuring the calls are handled appropriately, adhering to client SOPs (Standard Operating Processes) and first call protocols and integrity of data captured
Seamlessly triaging calls and interface with other teams including Medical Operations Specialists, Security Operations Specialists, Claims, and internal and external stakeholders
Opening and managing queries, Pre-Trip and Travel Assistance, Medical Advice and Referral and Outpatient cases as far forward to closure, escalating to Medical and Security Specialist teams in line with Global Operations Coordinator (GOC) Standard Operating Procedures (SOPs) for ongoing management
Monitoring and managing the 24/7 email inbox
Managing claims and billing queries (calls and emails)
Updating dedicated client SOP’s and returning to the client/account manager
Prepares case management reports for clients to document actions undertaken
Supporting efficiencies by closing all suitable Global Operations Coordinator cases on the day
Supporting case management and closure on the Medical Specialist team’s agenda
Be responsive and empathetic to the needs of clients, customers and colleagues
Takes a proactive approach to information security and reports any information security incidents or potential information security threats to the Information Security Officer

What You Will Bring

Professional communication skills- verbal, written and interpersonal
Enjoys engaging with people, taking inbound calls, making outbound calls, and is empathetic
Ability to work well under pressure in a fast-paced environment and multi-task
Effective time management and ability prioritize workload
Solid understanding of Crisis24 suite of service offerings and how we deliver them, or ability to acquire understanding
Previous experience working in Medical and Security Assistance, Insurance, contact center or customer service is preferred
Fluency in another European/ Asian language an asset but not essential

Working Pattern

This role requires working staggered shifts on a rotating monthly schedule.

Training Schedule

Training lasts 7 weeks
Hours: 7:00 AM – 4:00 PM EST
Training requires a hybrid schedule (both in‑office and remote work)

Shift Schedules (Post‑Training) Shift assignments rotate and vary by season.

Fall / Winter Operating Hours: 7:00 AM – 7:00 PM

7:00 AM – 4:00 PM
9:00 AM – 6:00 PM
10:00 AM – 7:00 PM

Spring / Summer Operating Hours: 7:00 AM – 8:00 PM

7:00 AM – 4:00 PM
9:00 AM – 6:00 PM
11:00 AM – 8:00 PM

Hourly Rate Ranging: $25.00 - $27.00 - Overtime eligible.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

Apply on jobs.dayforcehcm.com About employer

More about this job

Skills

Multitask
Case management
Customer service
Cybersecurity
Communication skills
Time management

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Work requirements

Jobs in the United States