Program Manager - ICF

About CRi

At CRi, we are committed to empowering individuals with developmental disabilities and mental health needs to live meaningful, independent lives. Through high-quality residential and clinical services, we create environments where people thrive - with dignity, respect, and choice at the center of everything we do.

Position Summary

The Program Manager (ICF Program) is a key leadership role responsible for overseeing the day-to-day operations of a residential program. This individual ensures the highest standards of care, regulatory compliance, and team performance while fostering a positive and mission-driven environment.

You will serve as the leader of your program - guiding staff, supporting individuals served, and partnering with families and stakeholders to deliver exceptional outcomes.

Key Responsibilities

• Lead and manage all aspects of program operations, including staffing, budgeting, and service delivery

• Ensure high-quality care, safety, and a positive living environment for individuals served

• Serve as the primary liaison for families, community partners, and regulatory agencies

• Oversee admissions, discharges, and individualized service planning

• Supervise, coach, and develop program staff, including training and performance management

• Ensure accurate documentation and compliance with all regulatory and organizational standards

• Implement clinical policies, procedures, and performance improvement initiatives

• Promote and uphold individuals’ rights and person-centered care practices

Requirements

Minimum Qualifications

• Bachelor’s degree in Human Services or a related field

• QIDP qualification required

• Minimum 5 years of relevant experience, including supervisory experience (leading at least 4 staff)

• Experience working with individuals with ID/DD and behavioral support needs

• Strong background in crisis intervention, service planning, and program management

• Experience supporting individuals with physical disabilities

• Valid driver’s license

Preferred Qualifications

• Master’s degree in a Human Services field

• Prior experience managing an ICF or residential program

Work Environment & Physical Requirements

• Residential setting

• Ability to assist with lifting and provide physical support when needed

• Ability to respond to behavioral or medical emergencies

Why Join CRi?

• Mission-driven work that makes a real impact

• Leadership opportunity with autonomy and growth potential

• Collaborative and supportive team environment

• Competitive salary and benefits package

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