Learning and Development (L&D) Manager

Learning & Development Manager

Location: Chantilly, VA | CRi Headquarters Schedule: Full-Time | Onsite role

About CRi

Since 1975, CRi has been dedicated to empowering individuals with intellectual and developmental disabilities, mental health needs, and at-risk youth to live independent, meaningful, and fulfilling lives.

As a community-based nonprofit, we believe in Choice. Respect. independence. We are committed to fostering inclusion, strengthening communities, and providing personalized services that make a lasting difference.

About the Opportunity

Are you a hands-on Learning & Development leader who is passionate about developing people, strengthening organizational performance, and making a meaningful impact?

CRi is seeking a dynamic and strategic Learning & Development (L&D) Manager to lead our employee training, professional development, and compliance education initiatives.

Reporting to the Director of Human Services, this position oversees a team of five trainers and plays a critical role in building a culture of continuous learning, leadership development, regulatory compliance, and employee engagement.

We are looking for a leader who believes in being visible, engaged, and connected to the programs we support. The ideal candidate combines strategic thinking with practical execution, brings an understanding of human services and clinical training, and knows how to translate learning initiatives into measurable organizational results.

Key Responsibilities

Learning & Development Strategy

• Lead and develop a team of five trainers responsible for clinical and non-clinical training.

• Design and implement comprehensive learning strategies that support compliance, quality of care, employee performance, and retention.

• Partner with Program Managers and organizational leaders to identify skill gaps and deliver targeted training solutions.

• Build leadership development, new manager onboarding, succession planning, and career development programs.

• Ensure training accessibility for a 24/7 workforce, including evening and weekend scheduling when needed.

Training Design & Delivery

• Develop engaging training programs using adult learning principles, instructional design, and modern learning technologies.

• Create and enhance curriculum covering leadership, clinical practices, regulatory compliance, cultural awareness, and professional development.

• Facilitate classroom, virtual, hybrid, and on-site training sessions.

• Serve as a backup instructor for critical courses, including CPR, First Aid, HIPAA, Human Rights, and other required training, as qualified.

• Develop and implement an effective Adjunct Trainer Program.

Compliance & Performance Improvement

• Oversee mandatory training requirements and support organizational regulatory compliance.

• Manage the Medication Aide certification training process, including classroom instruction and required observations.

• Establish meaningful training metrics to evaluate effectiveness, employee competency, compliance outcomes, and return on investment.

• Use data and employee feedback to continuously improve learning programs and reduce training-related performance gaps.

• Support training readiness for audits and regulatory reviews.

Leadership & Collaboration

• Coach and develop trainers, managers, and subject matter experts.

• Maintain a strong presence across CRi programs, working directly with employees and operational leaders.

• Collaborate with leadership to align training priorities with organizational goals.

• Manage training budgets, external partnerships, and vendor relationships.

• Explore innovative learning solutions, emerging technologies, and opportunities to expand training offerings.

Requirements

Required Qualifications

• Bachelor's degree in Education, Human Resources, Training & Development, Adult Learning, Instructional Design, Communications, or a related field.

• Minimum of 5 years of experience in adult learning, training, and staff management.

• Demonstrated success in curriculum development, instructional design, leadership training, and new manager development.

• Experience leading, coaching, and developing training teams.

• Strong facilitation, presentation, communication, and stakeholder management skills.

• Ability to leverage learning management systems (LMS), digital learning platforms, and emerging training technologies.

• Strong analytical and organizational skills, with the ability to measure training effectiveness and drive continuous improvement.

• Willingness to work directly within programs and adapt to operational scheduling needs.

Preferred Qualifications

• Experience in human services, behavioral health, intellectual and developmental disabilities, or mental health services.

• Clinical background or knowledge in counseling, psychology, or related disciplines.

• Advanced certifications in instructional design, adult learning, or professional training.

• Experience developing leadership pipelines, competency assessments, and compliance-based learning programs.

• Familiarity with regulatory training requirements in healthcare or human services environments.

Why Join CRi?

At CRi, learning and development is more than delivering training - it's about empowering employees to provide exceptional care and helping individuals in our communities thrive.

You'll have the opportunity to:

• Lead with purpose: Make a direct impact on employee development and the quality of services we provide.

• Drive meaningful change: Shape and modernize learning programs across the organization.

• Build future leaders: Develop talent, strengthen leadership capabilities, and support career growth.

• Collaborate across teams: Work closely with organizational leadership and frontline staff.

• Make a difference: Join a mission-driven organization with more than 50 years of community impact.

Apply Today

If you're a proactive, innovative, and people-focused Learning & Development professional who enjoys both developing strategy and rolling up your sleeves to execute, we'd love to hear from you!

Join CRi and help us build a stronger workforce, develop future leaders, and advance our mission of Choice. Respect. independence.

CRi is an Equal Opportunity Employer committed to fostering an inclusive and respectful workplace.

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