Field Account Manager

Job ID: 530504

CRH Americas Building Products is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

The primary role of the Field Account Manager is to oversee the order process from PO to delivery for the Local Solutions business line. The Field Account Manager will be responsible for supporting order processing, communication with customers, and stakeholders’ coordination. They will work closely with the Local Solutions team, local leadership, and finance teams to resolve any customer service, schedule, or contract issues. They will also work with the Commercial Director on Forecasting and period-financial performance.

Job Location

• This position will be based in North Houston, TX.

Job Responsibilities

• Advise on customer expectations for order management and directly contribute to process improvement
• Maintain a long-term schedule for customer backlog and map future demand
• Develops, implements, and streamlines Local Solutions-specific processes to manage sales orders and dispute resolutions
• Effectively forecast shipments on a monthly, quarterly, and annual basis
• Review customer purchase orders to ensure compliance with approved price levels, terms and cycle commitments to coordinate hand-off to commercial operations team.
• Collaborates with all stakeholders to drive process improvements; specifically act as a liaison between the Local Solutions business and local team to predict demand and drive asset utilization
• Works closely with local team to drive schedule attainment and resolve customer service issues
• Proactively minimize, respond to, and negotiate escalated customer disputes and claims
• Oversees the change order process to manage cost impacts
• Assumes overall responsibility for Local Solutions business line performance in the specified market
• Other duties as assigned.

Job Requirements

• 5+ years sales and/or project management experience in industrial or construction environment preferred
• Demonstrated ability to read and understand blueprints and contracts
• Strong business and financial acumen that translates to sound, profitable sales, and business decisions
• Excellent communication skills and ability to relate across multiple levels with contractors, engineers, subs and government officials
• Proficient in Microsoft Office programs (Word, Excel, Outlook) and CRM software
• Bachelor's degree or equivalent industry experience is preferred

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

CRH Americas Building Products (ABP), a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

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