Jobs in the United States

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Added just now
Restaurant Manager
The Capital Grille
Phoenix, AZ
The manager is responsible for leading department-level restaurant operations; models and demonstrates leadership that is grounded in the Darden Core Values. Successful performance is…
Added just now
Gen Gas Site Supervisor
Air Products and Chemical
SC
Communicating effectively with the North America Operating Service Center (OSC), Asset Manager, Regional Maintenance Manager, Technical Support Team, and PHG Operations Line Manager.
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LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Lexington, KY
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added just now
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Chesterfield, MI
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added just now
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Chula Vista, CA
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added just now
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Champaign, IL
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added just now
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Batesville, MS
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 1 min ago
Manager Aircraft Maintenance 1
Corp-NGC International Inc
Remote, United States
Northrop Grumman Defense Systems has openings for two Aircraft Manager 1's to join our team of qualified, diverse individuals supporting Royal Netherlands Air and Space Force (RNLASF) F-35…
Added 1 min ago
Lead Systems Engineer Space Superiority
SP - Orbital Space Systems
United States
…the spokesperson for all other engineering disciplines on the program. The LSE will work in cooperation with the program manager to ensure delivery of space systems that support critical…
Added 1 min ago
Field Engineer OR Principal Field Engineer (F-35 Product Support Engineer)
CORP-Corporate Office
United States
Must have an active Department of Defense (DOD) Secret or higher-level security clearance
Added 1 min ago
Principal Computer Systems Analyst
CORP-Corporate Office
United States
Maintain operations of multi-user computer systems working with system engineers, PC desktop technicians, networking engineers, project managers, end users, and IT/Cyber management.
Added 1 min ago
Test Engineer / Principal Test Engineer - Lab Manager
CORP-Corporate Office
United States
Northrop Grumman Mission Systems' Baltimore and Partnered Sites (BaPs) division is seeking a Test Engineer Lab Manager in Baltimore, MD. This position supports laboratory operations, test…
Added 1 min ago
Manufacturing Engineering Director
CORP-Corporate Office
United States
Progressive leadership experience in manufacturing/production, operations, program management, testing, or a related area, including direct leadership of engineers and/or first‑line…
Added 1 min ago
Production Planner - level 3
SP - AOA/Xinetics
United States
Coordinate with program management and the manufacturing manager staffing requirements for production operations
Added 1 min ago
Manager Procurement 2
CORP-Corporate Office
United States
This position is hybrid and candidate must have the ability to work on site at the Melbourne, FL location
Added 1 min ago
Manager General Manufacturing 1
DS - Advanced Weapons - Northridge
United States
The Manager, General Manufacturing 1 leads day-to-day manufacturing execution to ensure safe, efficient, and compliant production performance across the product lifecycle. This role directs…
Added 1 min ago
IA
Assistant Showroom Manager
Indochino Apparel Inc
Boston, MA
- $23 to $27 USD / hour
Manage and execute the "Book of Business" program to ensure current and new corporate partnerships are serviced with the highest level of attention and support.
Added 2 mins ago
P
Service Desk Manager
Pathstone
Bellevue, WA · Newtown Square, PA · NY · San Francisco, CA
- $110,000 to $130,000 USD / year
Our people are our greatest asset, and we offer a competitive, flexible benefits program designed to support life both inside and outside of work. Benefits include comprehensive medical,…
Added 2 mins ago
Manager, Annuity Inforce
Pacific Life Insurance Company
United States
We’re actively seeking a talented Manager of Annuity Inforce to join our Annuity Operations organization in Omaha, NE.
Added 2 mins ago
Manager, Structured Settlements Services
Pacific Life Insurance Company
United States
We’re actively seeking a talented Manager of Structured Settlements to join our Annuity Operations organization in Omaha, NE.
Added 2 mins ago
Sales Strategy & Operations Analyst
Fastly
Denver, CO · New York City, NY · San Francisco, CA · NY
The AMER Sales Strategy & Operations Analyst role is an entry-level Sales Operations role, and will report into the Sr. Director, Global Sales Strategy & Operations. They will be part of…
Added 2 mins ago
Program Coordinator
Benchmark Human Services
Helena, MT
Must have open availability
Added 2 mins ago
CS
Temporary 2026-2027 Cook II
CENTRAL SD 13J
Independence, OR
- $20.54 to $22.5 USD / hour
Assignment, location, times worked are subject to change based on program/staffing needs.
Added 3 mins ago
EC
Bakery Manager
Epicure Café
Houston, TX
- $53,000 to $63,000 USD / year
Epicure Café, part of the Culinary Khancepts family, is seeking an experienced, passionate, and hands-on Bakery Manager to lead our bakery and oversee our café kitchen. The ideal candidate…
Added 3 mins ago
Associate, Registrations & Governance
Bank of Montreal
Chicago, IL
…alignment with regulatory requirements and the BMO Compliance Program. Working closely with business partners and internal stakeholders, the Associate helps identify and mitigate regulatory…

CRH

CoE Contact Center Specialist, Shared Services

Alpharetta, GA, United States

Apply on jobs.crh.com About employer

Applications open in a new tab.

Job details

Work location: Hybrid 4 days in office
Posting language: English

Original job description

Job ID: 530641

CRH's Americas Materials business is the leading provider of building materials in North America. The aggregates, asphalt, ready mixed concrete, paving and construction services we deliver are critical to building our world. Our operations span 45 U.S. states and two Canadian provinces with over 30,000 employees across 1,700 operating locations.

Job Summary

We are seeking a highly motivated Contact Center Specialist to join our Shared Services Center of Excellence, where you will play a critical role in improving the performance and efficiency of our contact center by gathering, analyzing, and reporting data on customer interactions, agent performance, and operational metrics; the ideal candidate will leverage these insights to develop actionable recommendations that align with strategic goals, enhance operational effectiveness, and drive customer satisfaction.

Location

Hybrid 4 days in office. 100% in office during transition.

What Shared Service Does

A Shared Services Center (SSC) centralizes critical business processes, streamlining operations, reducing costs, and delivering consistent quality. By consolidating areas such as finance, procurement, payroll, and reporting, SSC eliminates duplication, frees time for strategic priorities, and fosters efficiency. SSC's primary functions include:

O2C (Order-to-Cash): Manages the customer journey from order to payment, driving smoother revenue processes.
R2R (Record-to-Report): Enables robust financial reporting and accounting.
P2P (Procure-to-Pay): Ensures timely vendor payments and strong supplier relationships. Manages the Travel and Expense program.
Center of Excellence: Drives innovation and continuous improvement.
Payroll (Hire-to-Retire): Ensures accurate, compliant employee payments.

Shared Services enables companies to focus on growth and strategic goals while maintaining operational excellence.

Key Responsibilities

Handle customer inquiries: Serve as the first point of contact for customers via phone, email, or chat, addressing questions and concerns promptly.
Resolve issues: Troubleshoot problems, provide solutions, and escalate complex cases when necessary.
Process requests: Enter, verify, and transmit customer requests into the system.
Maintain records: Update databases and contact logs to ensure accurate documentation of customer interactions.
Ensure customer satisfaction: Build positive relationships, de-escalate conflicts, and foster loyalty through excellent service.
Contribute to the development of training materials and documentation for finance process standardization.
Participate in cross-functional projects aimed at improving finance operations and control frameworks.
Perform other related duties as assigned.

Qualifications

Bachelor’s degree or equivalent work experience required.
1+ years of experience working a Contact Center within a Finance and Accounting Shared Services Center preferred.
Experience working with automated help desk solution (ticketing system) required
Experience with ERP systems (e.g., SAP S/4HANA) preferred.
Excellent verbal and written communication skills and ability to properly seek and handle customers’ feedback.
Strong analytical mindset, organizational skills with attention to detail, and the ability to manage competing priorities.

Physical Requirements

Ability to communicate by telephone and in person.
Ability to use a computer for word processing, email, and document preparation.
May require extended periods of sitting.

Work Environment

Normal office working conditions with a quiet noise level.
Hybrid role with flexible work options, requiring some in-person presence.

What CRH Offers You

Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.

Apply on jobs.crh.com About employer

More about this job

Skills

Reporting
Customer service
Financial reporting
Process improvement
Payroll
Troubleshoot
Documentation
Technical support
ERP
SAP S/4HANA
Communication skills
Organizational skills
Attention to detail
Communicate by telephone
Use a computer

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Work requirements

Jobs in the United States