Jobs in the United States

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Added 2 mins ago
W
(USA) Pharmacy Manager
Walmart
COMMERCE CITY, CO
- $112,000 to $197,000 USD / year
Models enforces and provides direction and guidance to Associates on proper Customer service approaches and techniques to ensure Customer needs complaints and issues are successfully…
Added 2 mins ago
SC
(USA) Optical Manager, Non-Certified – Sam’s Club
Sam's Club
COUNCIL BLUFFS, IA
- $26 to $38 USD / hour
Sets and upholds high service standards to ensure prompt, accurate resolution of member inquiries and concerns. Leads eyewear and contact lens consultations, ensuring members receive clear…
Added 3 mins ago
W
(USA) Store Manager - Supercenter
Walmart
LEXINGTON, KY
- $110,000 to $170,000 USD / year
…significant recruitment and engagement issues high turnover on proper customer service approaches and techniques to ensure customerneeds complaints and issues are successfully resolved…
Added 3 mins ago
W
Emerging Store Manager - SC
Walmart
GOLDSBORO, NC
- $85,000 to $120,000 USD / year
management, customer experience, and community engagement in preparation for a Store Manager role.
Added 5 mins ago
W
Licensed/Registered Vision Center Manager - Single - 1362
Walmart
DESTIN, FL
- $37 to $50 USD / hour
Sets and upholds high service standards to ensure the prompt, accurate resolution of member inquiries and concerns. Leads lifestyle consultations and recommend visual solutions with clear…
Added 5 mins ago
W
(USA) Pharmacy Manager, Store # 00967
Walmart
SPRING HILL, FL
- $112,000 to $197,000 USD / year
Our pharmacy team is dedicated to providing comprehensive patient care and ensuring the highest standards of service. As a Pharmacy Manager, you will lead the team to success and help…
Added 5 mins ago
W
Developmental Technician, Facility Services HVAC/R
Walmart
FOLEY, AL
- $26 to $51 USD / hour
Completes work assignments and priorities following directions and/or guidance from Manager or Training Technician in HVAC/R service by using HVAC/R policies, data, and resources.…
Added 5 mins ago
W
Licensed/Registered Vision Center Manager # 3877
Walmart
GAINESVILLE, FL
- $37 to $50 USD / hour
Sets and upholds high service standards to ensure the prompt, accurate resolution of member inquiries and concerns. Leads lifestyle consultations and recommend visual solutions with clear…
Added 6 mins ago
W
Vision Center Manager - Homewood, AL
Walmart
HOMEWOOD, AL
- $24.5 to $37.5 USD / hour
Sets and upholds high service standards to ensure the prompt, accurate resolution of customer inquiries and concerns. Leads lifestyle consultations and recommends visual solutions with…
Added 6 mins ago
W
Manager, Project Management - Cross-Marketplace Programs
Walmart
BENTONVILLE, AR · SAN BRUNO, CA · BELLEVUE, WA
- $70,000 to $169,000 USD / year
Act as liaison across Seller Support, Risk, Product, CRM, BPO, Service Recovery, Shared Services, Change Management, Process Improvement, and in-market teams.
Added 6 mins ago
SC
Pharmacist Manager - Sam's
Sam's Club
ORLANDO, FL
- $112,000 to $197,000 USD / year
Models enforces and provides direction and guidance to Associates on proper Member service approaches and techniques to ensure Member needs complaints and issues are successfully resolved…
Added 6 mins ago
W
(USA) Pharmacy Manager
Walmart
CUERO, TX
- $112,000 to $197,000 USD / year
Our pharmacy team is dedicated to providing comprehensive patient care and ensuring the highest standards of service. As a Pharmacy Manager, you will lead the team to success and help…
Added 6 mins ago
W
Senior Manager, Process Improvement
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
The Senior Manager, Exterior Services Program Management leads a team of subject matter experts responsible for strategy and execution across landscaping, snow removal, irrigation, parking…
Added 6 mins ago
UR
Dialysis Registered Nurse - Wynn Acutes
U.S. Renal Care, Inc.
Utica, NY
- $39.52 to $59.28 USD / hour
CPR certification required with hospital approved program · Must have basic computer skills; proficiency in all USRC clinical applications required within 90 days of hire
Added 8 mins ago
SS
General Manager
Shack Slice & Brews
El Paso, TX
- $50,000 USD / year
…maintain and control costs, sales, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation. You are to assist the District Manager in meeting the…
Added 8 mins ago
SS
Assistant Manager
Shack Slice & Brews
El Paso, TX
- $16 to $18 USD / hour
…maintain and control costs, sales, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation. You are to assist the General Manager in meeting overall…
Added 9 mins ago
TU
Patient Support Associate
Theranica USA, Inc.
Remote, United States
- $20 to $27 USD / hour
Must have a quiet environment to work, free from distractions · Must be based in Central, Mountain or Pacific Time Zone and/or willing to work PST hours
Added 9 mins ago
Configuration Analyst II
Healthcare Management Administrators
Remote, United States
…affordable healthcare plan options supported with best-in-class customer…
Added 9 mins ago
F&I Manager
Camping World
Oklahoma City, OK
…Camping World is seeking an experienced Finance & Insurance Manager (F&I). If you are a self-motivated professional with superior customer service skills we want you on our team! The ideal…
Added 10 mins ago
J
Senior Manager, Client Management Operations
Jobgether
Remote, United States
- $94,500 to $152,250 USD / year
We are seeking an experienced Senior Manager, Client Management Operations to lead operational strategy, resource planning, and service delivery across complex client management functions.…
Added 11 mins ago
Store Manager in Waiting - Banter by Piercing Pagoda - Kentucky/Ohio/Indiana Area
Zale Delaware, Inc.
Lexington, KY
Commitment to delivering exceptional customer experiences and achieving business results.
Added 14 mins ago
Stylist
Ulta Beauty, Inc.
Chandler, AZ
…emphasis on the guest’s total look. They support the Experience Manager (EM) and the Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity),…
Added 14 mins ago
Elite Stylist
Ulta Beauty, Inc.
Chandler, AZ
…emphasis on the guest’s total look. They support the Experience Manager (EM) and Assistant Services Manager (ASM) and focus on performance (service sales, and productivity), people (guest…
Added 14 mins ago
Master Stylist
Ulta Beauty, Inc.
Chandler, AZ
…emphasis on the guest’s total look. They support the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people…
Added 15 mins ago
Manager, Terminal/Port Ops
Crowley Maritime Corporation
SAN JUAN
May also conduct customer tours and sales calls as requested, and by coordinating service requirements for them both directly and indirectly.

CRH

CoE Contact Center Specialist, Shared Services

Alpharetta, GA, United States

Apply on jobs.crh.com About employer

Applications open in a new tab.

Job details

Work location: Hybrid 4 days in office
Posting language: English

Original job description

Job ID: 530641

CRH's Americas Materials business is the leading provider of building materials in North America. The aggregates, asphalt, ready mixed concrete, paving and construction services we deliver are critical to building our world. Our operations span 45 U.S. states and two Canadian provinces with over 30,000 employees across 1,700 operating locations.

Job Summary

We are seeking a highly motivated Contact Center Specialist to join our Shared Services Center of Excellence, where you will play a critical role in improving the performance and efficiency of our contact center by gathering, analyzing, and reporting data on customer interactions, agent performance, and operational metrics; the ideal candidate will leverage these insights to develop actionable recommendations that align with strategic goals, enhance operational effectiveness, and drive customer satisfaction.

Location

Hybrid 4 days in office. 100% in office during transition.

What Shared Service Does

A Shared Services Center (SSC) centralizes critical business processes, streamlining operations, reducing costs, and delivering consistent quality. By consolidating areas such as finance, procurement, payroll, and reporting, SSC eliminates duplication, frees time for strategic priorities, and fosters efficiency. SSC's primary functions include:

O2C (Order-to-Cash): Manages the customer journey from order to payment, driving smoother revenue processes.
R2R (Record-to-Report): Enables robust financial reporting and accounting.
P2P (Procure-to-Pay): Ensures timely vendor payments and strong supplier relationships. Manages the Travel and Expense program.
Center of Excellence: Drives innovation and continuous improvement.
Payroll (Hire-to-Retire): Ensures accurate, compliant employee payments.

Shared Services enables companies to focus on growth and strategic goals while maintaining operational excellence.

Key Responsibilities

Handle customer inquiries: Serve as the first point of contact for customers via phone, email, or chat, addressing questions and concerns promptly.
Resolve issues: Troubleshoot problems, provide solutions, and escalate complex cases when necessary.
Process requests: Enter, verify, and transmit customer requests into the system.
Maintain records: Update databases and contact logs to ensure accurate documentation of customer interactions.
Ensure customer satisfaction: Build positive relationships, de-escalate conflicts, and foster loyalty through excellent service.
Contribute to the development of training materials and documentation for finance process standardization.
Participate in cross-functional projects aimed at improving finance operations and control frameworks.
Perform other related duties as assigned.

Qualifications

Bachelor’s degree or equivalent work experience required.
1+ years of experience working a Contact Center within a Finance and Accounting Shared Services Center preferred.
Experience working with automated help desk solution (ticketing system) required
Experience with ERP systems (e.g., SAP S/4HANA) preferred.
Excellent verbal and written communication skills and ability to properly seek and handle customers’ feedback.
Strong analytical mindset, organizational skills with attention to detail, and the ability to manage competing priorities.

Physical Requirements

Ability to communicate by telephone and in person.
Ability to use a computer for word processing, email, and document preparation.
May require extended periods of sitting.

Work Environment

Normal office working conditions with a quiet noise level.
Hybrid role with flexible work options, requiring some in-person presence.

What CRH Offers You

Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.

Apply on jobs.crh.com About employer

More about this job

Skills

Reporting
Customer service
Financial reporting
Process improvement
Payroll
Troubleshoot
Documentation
Technical support
ERP
SAP S/4HANA
Communication skills
Organizational skills
Attention to detail
Communicate by telephone
Use a computer

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Work requirements

Jobs in the United States