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Added just now
Design Manager (Water Utilities / Conveyance)
Clark Water, LLC
McLean, VA
Must have strong interest in construction general contracting and in the design-build delivery process
Added just now
Design Manager (Water / Wastewater Treatment)
Clark Water, LLC
McLean, VA
Must have strong interest in construction general contracting and in the design-build delivery process
Added just now
Senior Technician - Shreveport
Hoist & Crane Service Group Inc
Shreveport, LA
Must have a valid drivers license and acceptable driving record · Must have basic computer skills to work with web-based crane inspection programs
Added just now
Senior Technician - Monroe
Hoist & Crane Service Group Inc
West Monroe, LA
Must have a valid drivers license and acceptable driving record · Must have basic computer skills to work with web-based crane inspection programs
Added 1 min ago
Partnerships Business Manager
IHS MARKIT UK SERVICES LTD
NY
As Partnerships Business Manager, you will work closely with the Head of Enterprise Partnerships to help drive the strategy, execution and operating rhythm of the Enterprise Partnerships…
Added 1 min ago
AP
Field Reimbursement Manager - Respiratory - Washington DC
AstraZeneca Pharmaceuticals LP Company
Gaithersburg, MD
- $161,856 to $242,785 USD / year
The FRM must have a strategic mindset and complex problem-solving skills, to be successful in their role
Added 1 min ago
AP
Field Reimbursement Manager - Respiratory - Pittsburgh, PA
AstraZeneca Pharmaceuticals LP Company
United States
- $161,856 to $242,785 USD / year
The FRM must have a strategic mindset and complex problem-solving skills, to be successful in their role
Added 1 min ago
AP
Director, Forward Deployed Security Architecture
AstraZeneca Pharmaceuticals LP Company
Gaithersburg, MD
- $169,320 to $222,232.5 USD / year
Candidates must reside within commuting distance of Gaithersburg or be willing to relocate for this opportunity
Added 1 min ago
DO
Section Chief, Inspection, Compliance & Enforcement, Radioactive Materials
Department of Public Health
CA
- $9,646 to $13,792 USD / month
The incumbent works under the general direction of the Environmental Program Manager II, RHB Chief.
Added 1 min ago
Employment Eligibility Compliance Specialist
University of Utah
Salt Lake City, UT
Currently expected to work a minimum three days per week on site
Added 2 mins ago
Development Manager – West
United States
…Value Proposition (EVP), including a holistic Total Rewards program that supports the wellbeing, growth, and contributions of our people. Join us in shaping the future of…
Added 3 mins ago
Oliver Wyman - Commercial Effectiveness – Senior Consultant /Associate
Oliver Wyman, LLC
NY · WA
Structuring complex and ambiguous business problems, developing hypotheses, and identifying the analyses and information required to test them.
Added 3 mins ago
Senior Manager, Health Care Compliance Officer
Johnson & Johnson Services Inc. Legal Entity
Titusville, NJ · Horsham, PA
…in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.…
Added 3 mins ago
Quality Engineering Manager
Johnson & Johnson Surgical Vision Inc. Legal Entity
Jacksonville, FL
…in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.…
Added 3 mins ago
Senior Manager Source Compliance
Ethicon Inc. Legal Entity
Raritan, NJ · Jacksonville, FL · Boston, MA · Cincinnati, OH
…in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.…
Added 3 mins ago
Sports Strategic Marketing Manager
MEDICAL DEVICE BUSINESS SERVICES, INC. Legal Entity
Raynham, MA · West Chester, PA · Palm Beach Gardens, FL
…in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.…
Added 3 mins ago
Territory Manager (San Diego, CA/Orange County) – Johnson & Johnson MedTech – Neurovascular
DePuy Synthes Sales, Inc. Legal Entity
San Diego, CA
Must have and maintain knowledge of healthcare industry, medical device industry, disease states, and therapeutic and institutional trends · Must have valid driver’s license in the state of residence, advanced computer skills, and the ability to multitask without direct oversight of manager
Added 3 mins ago
Finance Manager - TDS Cell & Gene Therapy
Johnson & Johnson Services Inc. Legal Entity
Malvern, PA · Titusville, NJ · Spring House, PA
…in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.…
Added 3 mins ago
Sr Manager App Integration Engineer
Johnson & Johnson Services Inc. Legal Entity
Raritan, NJ
…in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.…
Added 3 mins ago
MC
Land Survey Supervisor, Grade N24
Montgomery County (MD)
Gaithersburg, MD
- $39.59 to $63.39 USD / hour
…and Geomatics Unit Chief, this position serves as the primary manager of the survey team, directing day-to-day operations and ensuring all operational needs are consistently…
Added 3 mins ago
Cook Inpatient Hospital
EXALT HEALTH REHABILITATION HOSPITAL SCOTTSDALE
Scottsdale, AZ
Exalt Health, an acute rehabilitation hospital, provides an intensive rehabilitation program and admitted patients must be able to tolerate three hours of intense rehabilitation services…
Added 4 mins ago
SI
Senior Transportation Services Program Operations Manager
Significance, Inc.
Rockville, MD
- $125,000 to $138,000 USD / year
Significance, Inc. is seeking a Senior Transportation Services Program Operations Manager to join our growing team supporting the Department of Health and Human Services (HHS). This…
Added 4 mins ago
OCM - Commercial Director
Bureau Veritas
Houston
Recruit and onboard the first dedicated hunters (Power & Utilities, OEM) and a global key account manager, with reporting lines to be set by the organization buildout.
Added 5 mins ago
Sr. Principal Coronary Cathworks Territory Manager - Birmingham, AL
MDU Medtronic USA Inc
Remote, United States
As a Senior Principal Territory Manager for Coronary, you will serve as a strategic partner and clinical expert to interventional cardiologists and cath lab teams, helping them adopt…
Added 5 mins ago
Sr. Scientist
MED Medtronic Inc
Mounds View, MN
…benchtop testing, experimental design, and data analysis to solve complex problems and help bring innovative therapies to…

CRH

CoE Contact Center Specialist, Shared Services

Alpharetta, GA, United States

Apply on jobs.crh.com About employer

Applications open in a new tab.

Job details

Work location: Hybrid 4 days in office
Posting language: English

Original job description

Job ID: 530641

CRH's Americas Materials business is the leading provider of building materials in North America. The aggregates, asphalt, ready mixed concrete, paving and construction services we deliver are critical to building our world. Our operations span 45 U.S. states and two Canadian provinces with over 30,000 employees across 1,700 operating locations.

Job Summary

We are seeking a highly motivated Contact Center Specialist to join our Shared Services Center of Excellence, where you will play a critical role in improving the performance and efficiency of our contact center by gathering, analyzing, and reporting data on customer interactions, agent performance, and operational metrics; the ideal candidate will leverage these insights to develop actionable recommendations that align with strategic goals, enhance operational effectiveness, and drive customer satisfaction.

Location

Hybrid 4 days in office. 100% in office during transition.

What Shared Service Does

A Shared Services Center (SSC) centralizes critical business processes, streamlining operations, reducing costs, and delivering consistent quality. By consolidating areas such as finance, procurement, payroll, and reporting, SSC eliminates duplication, frees time for strategic priorities, and fosters efficiency. SSC's primary functions include:

O2C (Order-to-Cash): Manages the customer journey from order to payment, driving smoother revenue processes.
R2R (Record-to-Report): Enables robust financial reporting and accounting.
P2P (Procure-to-Pay): Ensures timely vendor payments and strong supplier relationships. Manages the Travel and Expense program.
Center of Excellence: Drives innovation and continuous improvement.
Payroll (Hire-to-Retire): Ensures accurate, compliant employee payments.

Shared Services enables companies to focus on growth and strategic goals while maintaining operational excellence.

Key Responsibilities

Handle customer inquiries: Serve as the first point of contact for customers via phone, email, or chat, addressing questions and concerns promptly.
Resolve issues: Troubleshoot problems, provide solutions, and escalate complex cases when necessary.
Process requests: Enter, verify, and transmit customer requests into the system.
Maintain records: Update databases and contact logs to ensure accurate documentation of customer interactions.
Ensure customer satisfaction: Build positive relationships, de-escalate conflicts, and foster loyalty through excellent service.
Contribute to the development of training materials and documentation for finance process standardization.
Participate in cross-functional projects aimed at improving finance operations and control frameworks.
Perform other related duties as assigned.

Qualifications

Bachelor’s degree or equivalent work experience required.
1+ years of experience working a Contact Center within a Finance and Accounting Shared Services Center preferred.
Experience working with automated help desk solution (ticketing system) required
Experience with ERP systems (e.g., SAP S/4HANA) preferred.
Excellent verbal and written communication skills and ability to properly seek and handle customers’ feedback.
Strong analytical mindset, organizational skills with attention to detail, and the ability to manage competing priorities.

Physical Requirements

Ability to communicate by telephone and in person.
Ability to use a computer for word processing, email, and document preparation.
May require extended periods of sitting.

Work Environment

Normal office working conditions with a quiet noise level.
Hybrid role with flexible work options, requiring some in-person presence.

What CRH Offers You

Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.

Apply on jobs.crh.com About employer

More about this job

Skills

Reporting
Customer service
Financial reporting
Process improvement
Payroll
Troubleshoot
Documentation
Technical support
ERP
SAP S/4HANA
Communication skills
Organizational skills
Attention to detail
Communicate by telephone
Use a computer

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Work requirements

Jobs in the United States