Jobs in the United States

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Added just now
Manager/Sr. Manager, Scientific Communications and Publications
BridgeBio Pharma
Remote, United States
The Scientific Communications and Publications Manager/Sr Manager will provide medical writing and operational support to the Scientific Communications and Publications Strategy team within…
Added 3 mins ago
Field Reimbursement Manager - Tzield (DC, VA, MD)
(0400) Sanofi-Aventis US LLC
Washington, DC · Charlottesville, VA · Baltimore, MD · Richmond, VA
Must live within 50 miles of the assigned geography/region
Added 5 mins ago
AI Learning & Development Manager
Chewy
Bellevue, WA · Boston, MA · Minneapolis, MN · Plantation, FL
Chewy is seeking an AI Learning & Development Manager to join our Culture & Development team within Human Resources. This individual contributor role will play a pivotal part in reimagining…
Added 5 mins ago
Digital Marketing Manager
Chewy
Boston, MA
Chewy is looking for a Digital Marketing Manager to lead and scale our Paid Social advertising strategy from our Boston, MA office. This role will own the strategy, execution, and…
Added 5 mins ago
AD, Product Management
Chewy
Boston, MA · Bellevue, WA
Added 9 mins ago
Sales Enablement & Revenue Operations Lead
Strategus, LLC
Remote, United States
Own the sales enablement strategy, program calendar, and day-to-day execution, aligned with Sales leadership's priorities
Added 9 mins ago
Senior Financial Analyst, Trade Finance
ConAgra Foods Sales, LLC
Chicago, IL
Number of Days in Office: 3
Added 12 mins ago
Field Marketing Manager
Raylu AI
New York City, NY
You'll own executive dinners, roundtables, industry conferences, roadshows and hospitality, and every program will be built around the accounts we most want to win. You'll work closely with…
Added 12 mins ago
NM
RN Charge Nurse-Infusion Full Time Days
Northwestern Memorial Healthcare
Orland Park, IL
- $38.5 to $61.6 USD / hour
- Full-time
…the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation…
Added 12 mins ago
NM
Manager, Advanced Practice Provider - Surgical Oncology, Full-time, Days
Northwestern Memorial Healthcare
Chicago, IL
- $80 to $108 USD / hour
- Full-time
The Manager, Advanced Practice Provider reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and…
Added 17 mins ago
Optical Test Manager, TeraWave Development
Blue Origin Personnel, LLC
United States
As Optical Test Manager, you will lead the development test team in Development Labs. Development owns test engineering and test definition, and this team builds the v0 test stations that…
Added 17 mins ago
Optical Engineering Manager, TeraWave Optical Payloads
Blue Origin Personnel, LLC
United States
As Optical Engineering Manager, you will lead the optical design team in Development Labs. You will own the optical design of the terminal from the telescope through the back-end optics to…
Added 18 mins ago
Vice President, HR Technology & Automation
Acrisure, LLC
GRAND RAPIDS, MI · Boston, MA · AUSTIN, TX · ATLANTA, GA · CHICAGO, IL · NY
Employee and manager experience: Define the end-to-end digital experience across the employee lifecycle, using journey mapping, adoption, and satisfaction measures to guide investment.
Added 29 mins ago
Operations Program Manager
Hyve Solutions Corporation
Reno, NV
Added 29 mins ago
Strategist Lead, Forward Deployed
FIS Management Services LLC
United States
…point of contact - equal parts deployment strategist, technical program manager, and trusted advisor. Build long-term relationships with bank engineering, architecture, and business…
Added 32 mins ago
Senior Project Manager/Program Manager
Capgemini
San Francisco, CA, CA
Role: Project Management Analyst / Program Manager
Added 32 mins ago
Head of Human Resources, J&J Vision – Supply Chain
Johnson & Johnson Services Inc. Legal Entity
Jacksonville, FL
Partner with business leaders on team effectiveness program options and identification of facilitators
Added 34 mins ago
AC
AR/Collections Specialist
Aston Carter
Chino, CA
- $25 to $28 USD / hour
Escalate unresolved items to the appropriate Project Manager across multiple U.S. locations when issues cannot be resolved at the collections level.
Added 34 mins ago
AC
Accounts Receivable Specialist
Aston Carter
North Canton, OH
- $26 to $28 USD / hour
Assist the accounts receivable manager in resolving discrepancies in customer portals, including issues related to purchase orders, quantities, and pricing inconsistencies.
Added 35 mins ago
Practice Manager
AEG Vision
Woodmere, OH
At AEG, we believe great patient experiences begin with great teams. As a Practice Manager, you'll inspire, develop and support the entire team, deliver exceptional patient care, and…
Added 35 mins ago
Senior Technical Recruiter
AutoNation
Fort Lauderdale, FL
Minimum of 3 years of technical / IT recruiting experience required
Added 38 mins ago
Seasonal Chef Instructor (Sur La Table)
CSC Generation
Westlake, OH
With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table –…
Added 38 mins ago
Culinary Lead (Sur La Table)
CSC Generation
Westlake, OH
With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table –…
Added 43 mins ago
S/
Senior Director, Investor Relations & Treasury
Savers / Value Village
Bellevue, WA
- $192,497 to $288,746 USD / year
…advisor to executive leadership and leads an Investor Relations Manager and the Treasury team, including a Senior Treasury Manager and two Treasury…
Added 43 mins ago
Vice President, Talent Acquisition - Product Engineering
Thomson Reuters Holdings Inc.
NY · Frisco, TX · Ann Arbor, MI · Eagan, MN
…conversion, offer acceptance, candidate experience, hiring manager satisfaction, recruiter productivity, and quality of…

CRH

CoE Contact Center Specialist, Shared Services

Alpharetta, GA, United States

Apply on jobs.crh.com About employer

Applications open in a new tab.

Job details

Work location: Hybrid 4 days in office
Posting language: English

Original job description

Job ID: 530641

CRH's Americas Materials business is the leading provider of building materials in North America. The aggregates, asphalt, ready mixed concrete, paving and construction services we deliver are critical to building our world. Our operations span 45 U.S. states and two Canadian provinces with over 30,000 employees across 1,700 operating locations.

Job Summary

We are seeking a highly motivated Contact Center Specialist to join our Shared Services Center of Excellence, where you will play a critical role in improving the performance and efficiency of our contact center by gathering, analyzing, and reporting data on customer interactions, agent performance, and operational metrics; the ideal candidate will leverage these insights to develop actionable recommendations that align with strategic goals, enhance operational effectiveness, and drive customer satisfaction.

Location

Hybrid 4 days in office. 100% in office during transition.

What Shared Service Does

A Shared Services Center (SSC) centralizes critical business processes, streamlining operations, reducing costs, and delivering consistent quality. By consolidating areas such as finance, procurement, payroll, and reporting, SSC eliminates duplication, frees time for strategic priorities, and fosters efficiency. SSC's primary functions include:

O2C (Order-to-Cash): Manages the customer journey from order to payment, driving smoother revenue processes.
R2R (Record-to-Report): Enables robust financial reporting and accounting.
P2P (Procure-to-Pay): Ensures timely vendor payments and strong supplier relationships. Manages the Travel and Expense program.
Center of Excellence: Drives innovation and continuous improvement.
Payroll (Hire-to-Retire): Ensures accurate, compliant employee payments.

Shared Services enables companies to focus on growth and strategic goals while maintaining operational excellence.

Key Responsibilities

Handle customer inquiries: Serve as the first point of contact for customers via phone, email, or chat, addressing questions and concerns promptly.
Resolve issues: Troubleshoot problems, provide solutions, and escalate complex cases when necessary.
Process requests: Enter, verify, and transmit customer requests into the system.
Maintain records: Update databases and contact logs to ensure accurate documentation of customer interactions.
Ensure customer satisfaction: Build positive relationships, de-escalate conflicts, and foster loyalty through excellent service.
Contribute to the development of training materials and documentation for finance process standardization.
Participate in cross-functional projects aimed at improving finance operations and control frameworks.
Perform other related duties as assigned.

Qualifications

Bachelor’s degree or equivalent work experience required.
1+ years of experience working a Contact Center within a Finance and Accounting Shared Services Center preferred.
Experience working with automated help desk solution (ticketing system) required
Experience with ERP systems (e.g., SAP S/4HANA) preferred.
Excellent verbal and written communication skills and ability to properly seek and handle customers’ feedback.
Strong analytical mindset, organizational skills with attention to detail, and the ability to manage competing priorities.

Physical Requirements

Ability to communicate by telephone and in person.
Ability to use a computer for word processing, email, and document preparation.
May require extended periods of sitting.

Work Environment

Normal office working conditions with a quiet noise level.
Hybrid role with flexible work options, requiring some in-person presence.

What CRH Offers You

Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.

Apply on jobs.crh.com About employer

More about this job

Skills

Reporting
Customer service
Financial reporting
Process improvement
Payroll
Troubleshoot
Documentation
Technical support
ERP
SAP S/4HANA
Communication skills
Organizational skills
Attention to detail
Communicate by telephone
Use a computer

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Work requirements

Jobs in the United States