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Cresco Labs

Operations Support Supervisor

Fall River, MA, United States
1 West Street Fall River, MA, United States

$60,000 - $65,000 USD

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Job details

Pay: $60,000 - $65,000 USD
Posting language: English
Posted: Nov 9, 2026

Original job description

COMPANY OVERVIEW

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey.

Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.

At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.

If you’re interested in joining our mission, click the below links to join our team today!

MISSION STATEMENT

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

The Operations Support Supervisor is responsible for supporting daily facility operations, with a primary focus on Materials Management, Inventory Control, Quality Assurance, and cross-functional operational support.

This position works closely with the Operations Support Manager to ensure operational efficiency, regulatory compliance, and departmental accountability. The ideal candidate is a hands-on, adaptable leader capable of independently identifying challenges, coordinating solutions, and supporting operational priorities across multiple departments.

The Operations Support Supervisor is expected to take ownership of daily operational needs, proactively identify and resolve challenges, and maintain accountability across assigned areas of responsibility. Success in this role requires strong communication, independent judgment, and a hands-on approach to supporting both employees and facility operations.

CORE JOB DUTIES

Oversee daily materials management activities, including receiving, storage, inventory movement, and material distribution.
Maintain inventory accuracy through cycle counts, reconciliations, discrepancy investigations, and adherence to established procedures.
Coordinate with production and other departments to ensure material availability and minimize operational disruptions.
Support Quality Assurance activities, including documentation reviews, compliance monitoring, investigations, and corrective actions.
Monitor departmental workflows, identify inefficiencies, and implement improvements to increase accuracy, productivity, and operational consistency.
Provide daily direction, guidance, and support to employees while reinforcing expectations for performance, safety, and accountability.
Serve as a primary point of contact for operational challenges, coordinating solutions across departments and escalating significant concerns as necessary.
Support the development, implementation, and enforcement of standard operating procedures and regulatory requirements.
Assist with facility audits, inventory investigations, and continuous improvement initiatives.
Maintain consistent communication with the Operations Support Manager regarding operational performance, priorities, challenges, and resource needs.
Provide hands-on assistance across departments as operational needs dictate.

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

Experience in manufacturing, materials management, inventory control, quality assurance, or related operations.
Previous leadership or supervisory experience preferred.
Strong organizational, communication, and problem-solving skills.
Ability to manage competing priorities and work independently with minimal supervision.
Experience in a regulated manufacturing environment preferred.
Knowledge of Massachusetts cannabis regulations and METRC preferred.
Proficiency with Microsoft Office and inventory management systems.

In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process.

Pay Range

$60,000 - $65,000 USD

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary.

ADDITIONAL REQUIREMENTS

Must be 21 years of age or older to apply
Must comply with all legal or company regulations for working in the industry
The company does not offer employment-based visa sponsorship for this role or any other position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

California Consumer Privacy Act (“CCPA”) Notice to Applicants:

Please read the California Employee Privacy Notice (“CA Privacy Notice”) regarding Sunnyside* and its affiliate Cresco Labs’ policies pertaining to the collection, use, and disclosure of personal information. This CA Privacy Notice supplements the information contained in the Sunnyside* Privacy Policy and applies to California resident employees and job applicants. Applicants with disabilities may access this notice in an alternative format by contacting CCPAnotice@crescolabs.com

Reporting a Scam:

Cresco Labs is aware of fictitious employment offers being circulated from various sources. Many of these schemes consist of an alleged offer of employment with Cresco Labs with the intention of gaining personal information, including payment and/or banking information. Be aware that fraudulent job offers and correspondence may appear legitimate: they may feature a Cresco Labs logo, they may appear to originate from an official-looking email address or web site, or they may be sent by individuals purporting to represent Cresco Labs or an entity which includes the word Cresco Labs in its name.

Please note that Cresco Labs does not ask for payment or personal banking information as a condition of employment. Any personal information is requested for payroll or state badging purposes only. Applications can be securely submitted through our career’s pages.

We are working diligently to block this from happening. Beware if an offer of employment looks too good to be true. Never divulge personal and banking information or send money if you are unsure of the authenticity of an email or other communication in the name of Cresco Labs.

If you are in doubt, please contact us at Report-a-spam@crescolabs.com with questions.

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More about this job

Skills

Inventory management
Quality assurance
Support managers
Regulatory compliance
Communication skills
Manage inventory
Account reconciliation
Documentation
Process improvement
Leadership
Problem solving
Work independently
Microsoft Office
Inventory management systems

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