Jobs in the United States

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Added 4 hours ago
KI
Revenue Cycle Coordinator
Ketchikan Indian Community
KETCHIKAN, AK
- $27.03 to $40.55 USD / hour
…billing readiness, claim submission, reimbursement, and revenue recovery. The Coordinator works closely with Revenue Cycle leadership, Patient Access, clinical departments, Human Resources,…
Added 5 hours ago
Senior Corporate Security Field Investigator
Regions Bank
Gainesville, GA
…and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in…
Added 10 hours ago
Front Desk Supervisor
Crescent Hotels
Itasca, IL
Assign daily responsibilities, communicate expectations, and monitor associate performance.
Added 11 hours ago
Registered Nurse III - Inpatient Psych & Psych ED
Johns Hopkins Hospital
Baltimore, MD
…population. You'll also play a vital role in supporting patients' recovery journeys, connecting those with addictions to specialized programs, and ensuring continuity of care for general…
Added 12 hours ago
Merchandising Service Associate - Plant Service Lead
Lowe's Home Centers, LLC
Glen Allen, VA
Ensure compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of Outside Garden and working areas.
Added 16 hours ago
SALES ASSOCIATE NF-1 (NORTHERN MARINE MARTS, AND FUEL STATIONS INCLUDES SOI)
U.S. Marine Corps
Oceanside, CA
…smoothly and effectively. Responsibilities Serves as the Sales Associate and is responsible for providing the highest quality of customer service and sales support to all customers in our…
Added 17 hours ago
RN Director of Nursing Perioperative Services
MedStar Health
Washington, DC
…standards.Responsible and accountable for daily operating and recovery room operations which include clinical and financial management associate education and development and resource…
Added 19 hours ago
BC
Director of Housing Services
Brilliant Corners
San Francisco, CA
- $130,000 to $145,000 USD / year
…Health Plan of San Mateo, Kaiser, and Behavioral Health and Recovery Services. Together, these programs comprise a complex regional portfolio spanning multiple populations, service models,…
Added 23 hours ago
Chaplain
Veterans Affairs, Veterans Health Administration
Hot Springs, SD
Added 1 day ago
TR
Registered Nurse
The Recovery Village
Palmer Lake, CO
- $37 to $43 USD / hour
As a Registered Nurse at The Recovery Village at Palmer Lake, you’ll do more than provide clinical care - you’ll be part of a team helping people take meaningful steps toward recovery and a…
Added 1 day ago
TR
Registered Nurse - PRN Nights
The Recovery Village
Ridgefield, WA
- $45 to $47 USD / hour
Make a Difference in the Lives of Those Seeking Recovery
Added 1 day ago
Registered Nurse
The Recovery Village
Lake Worth, FL
Advanced Recovery Systems offers a comprehensive benefits package designed to support your health, financial well-being, and life outside of work. Benefits eligibility varies by employment…
Added 1 day ago
TR
Behavioral Health Technician FT Nights
The Recovery Village
Raytown, MO
- $17 USD / hour
Advanced Recovery Systems is an integrated behavioral healthcare management company dedicated to the treatment of addiction, substance abuse, and mental health issues. We put behavioral…
Added 1 day ago
TR
Behavioral Health Technician FT Days
The Recovery Village
Raytown, MO
- $17 USD / hour
Advanced Recovery Systems is an integrated behavioral healthcare management company dedicated to the treatment of addiction, substance abuse, and mental health issues. We put behavioral…
Added 1 day ago
Registered Nurse
The Recovery Village
Salem, OR
At The Recovery Village Salem, we provide comprehensive, evidence-based care for individuals affected by substance use disorders and co-occurring mental health conditions. Our…
Added 1 day ago
Financial Client Services Specialist
The Recovery Village
Remote, United States
This position supports our trusted behavioral health programs within the Advanced Recovery Systems family. Advanced Recovery Systems is the parent organization of The Recovery Village,…
Added 1 day ago
Associate Counsel
Flowers Foods
Tallahassee, FL · Albany, GA · Moultrie, GA · Valdosta, GA · Thomasville, GA
Monitor and assist outside counsel in class action recovery efforts.
Added 1 day ago
Care Manager - Appeals RN - Utilization Management
Providence
Torrance, CA
The Care Management Recovery Advocate (CMRA) is responsible for providing overall management and communication of clinically-based appeals between Providence Health and Services, California…
Added 1 day ago
IT Supervisor
Gaston Electrical Co., LLC
Norwood, MA
Maintain backup, disaster recovery, and business continuity documentation and assist with related testing and updates.
Added 1 day ago
NY
Senior Accounts Receivable and Automation Specialist
New York Blood Center Inc
Rye, NY
- $46 to $51 USD / hour
…process improvement initiatives. Reporting directly to the Associate Director of Billing & Receivables, this role serves as a strategic partner to both Finance and…
Added 1 day ago
PRACTICE CRD 3
UCSF
Oakland, CA · CA
…management teams to support practice operations and customer service recovery and intervention efforts. Provides support to all functions of the administrative teams including but not…
Added 1 day ago
PRACTICE CRD 2
UCSF
San Francisco, CA · CA
…management teams to support practice operations and customer service recovery and intervention efforts. S/he provides support to all functions of the administrative teams including but not…
Added 1 day ago
Inside Claims Representative I
Erie Insurance
Cary, NC
…of claims in collaboration with other departments. Assigns outside experts when necessary to assist in investigation and in support of potential…
Added 1 day ago
Program Director
State of Indiana
Indianapolis, IN
Our mission is to develop a premier workforce that will allow Indiana employers to flourish and entice businesses from outside our state to relocate to Indiana. Everyone at DWD will be…
Added 1 day ago
Project Scheduler
Senesco Marine, LLC
North Kingstown, RI
Supports scenario analysis, recovery planning, resequencing, and what-if schedule evaluations to help leadership understand the effect of constraints, changes, or potential future workload.

Crescent Hotels

Front Desk Supervisor

Itasca, IL, United States

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Job details

Posting language: English
Posted: Nov 8, 2026

Original job description

Description Crescent Hotels & Resorts is seeking a motivated and guest-focused Front Desk Supervisor to join our team at the Westin Chicago Northwest – Itasca. This position provides guidance and leadership to Front Desk associates while ensuring exceptional guest service, smooth daily operations, and a welcoming experience for all hotel guests. The ideal candidate is a hands-on team player with strong hospitality experience, excellent communication skills, and the ability to lead by example in a fast-paced hotel environment.

Key Responsibilities

Supervise daily Front Desk operations and provide guidance and support to Guest Service associates.
Assign daily responsibilities, communicate expectations, and monitor associate performance.
Greet guests warmly and provide professional, friendly, and efficient service.
Assist with guest check-in and check-out procedures, ensuring accurate reservations, room assignments, and billing.
Respond promptly to guest requests, concerns, and complaints, providing effective solutions.
Handle guest escalations professionally and authorize appropriate service recovery adjustments within established guidelines.
Promote Marriott brand programs and hotel services to enhance the guest experience.
Process guest payments, credit card authorizations, room charges, and cash transactions accurately.
Maintain accurate guest accounts, Front Desk records, and daily reports.
Answer telephone inquiries, assist with guest messages, and provide information about hotel amenities and local attractions.
Support Front Desk associates during busy periods, group arrivals, and departures.
Remain calm and professional during emergencies and high-volume periods.
Ensure compliance with Marriott brand standards, hotel policies, and Crescent Hotels & Resorts procedures.
Maintain a professional appearance and positive working relationships with guests and associates.
Follow hotel safety and security procedures, including proper key control and reporting of safety concerns.
Perform other duties as assigned.

Qualifications

Previous hotel Front Desk or Guest Services experience preferred.
Previous supervisory or team leadership experience preferred.
Strong customer service, communication, and interpersonal skills.
Experience with hotel Property Management Systems (PMS) preferred.
Marriott brand experience is a plus.
Strong organizational skills and attention to detail.
Ability to handle guest concerns with patience, professionalism, and good judgment.
Basic math skills and experience handling cash and payment transactions.
Ability to multitask and work effectively in a fast-paced environment.
Ability to work independently while supporting a team environment.
Ability to stand and walk for extended periods while performing Front Desk responsibilities.
Flexible availability, including evenings, weekends, and holidays.

Work Schedule This is a full-time, hourly position with a flexible schedule, primarily focused on PM shifts. Availability to work evenings, weekends, and holidays is required based on hotel business needs. Why Join Crescent Hotels & Resorts? At Crescent Hotels & Resorts, we are a team of hospitality professionals who are deeply connected to and proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, celebrate you, and cheer you on as you shine bright in your career journey. Whether it be our health and wellness programs, best-in-class learning and development, or our travel discounts that "feed your inner explorer," we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us, where You Belong. We Care. Shine Bright. We are looking for our next great team member to join our Front Office team! We are committed to providing you with:

Highly competitive wages
An exceptional benefits plan for eligible associates and their family members
401(k) matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts at Crescent-managed properties across North America for you and your family members

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. All positions listed on this page are outside of Marriott International, Inc. and its subsidiaries (“Marriott”). These businesses are separate companies and separate employers from Marriott. They control their own employment policies and practices, including hiring. If you accept a position with one of these businesses, you will not be employed by Marriott. These links are provided for informational purposes only. Marriott does not endorse or recommend employers and sharing a posting is not an endorsement or recommendation of an employer.

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More about this job

Skills

Front Desk
Greet guests
Provide information
Regulatory compliance
Reporting
Team leadership
Customer service
Communication skills
Interpersonal skills
PMS
Organizational skills
Attention to detail
Multitask
Work independently

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