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Added 11 mins ago
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Acquisition Logistics Manager Journeyman
Andromeda Systems Incorporated
Jacksonville, FL
- $28 to $47.5 USD / hour
…equipment’s performance, identifying system improvements, optimizing operations and support, making better business decisions, and achieving measurable life-cycle cost…
Added 19 mins ago
Front Desk Supervisor
Crescent Hotels
Itasca, IL
This position provides guidance and leadership to Front Desk associates while ensuring exceptional guest service, smooth daily operations, and a welcoming experience for all hotel guests.
Added 21 mins ago
Arch Energy Service Manager
Consigli Construction
Milford, MA
Reports to: Director of Operations-Arch Energy
Added 24 mins ago
Salon Manager
Regis Corporate Career Site
The Woodlands, TX
Supercuts is one of the industry’s most recognized salon brands. We offer outstanding development and training, with special emphasis on technical skills, have an established career path…
Added 24 mins ago
Salon Manager
Regis Corporate Career Site
FORT COLLINS, CO
Supercuts is one of the industry’s most recognized salon brands. We offer outstanding development and training, with special emphasis on technical skills, have an established career path…
Added 31 mins ago
Retail Interior Design Sales Leader
Ethan Allen Global, Inc.
Oak Brook, IL
Primarily responsible for the management, development, training and motivation of the design teams while maintaining a high level of customer contact and achieving sales goals. Actively…
Added 39 mins ago
UO
CIRES / NOAA Global Systems Laboratory, Post Doctoral Associate in Numerical Wea
University of Colorado Denver
Boulder, CO
- $65,000 to $70,000 USD / year
…Boulder (CU Boulder) encourages applications for a Post-Doctoral Associate in numerical weather prediction (NWP) development (focused on microphysics) within NOAA's Global Systems…
Added 40 mins ago
M
Retail Support Associate - Shoe Expeditor, Culver City Center - Full Time
Macy's
Culver City, CA
- Full-time
As a Shoe Expeditor, you will play a crucial role in ensuring smooth operations within our Women’s Shoe department. Your primary responsibilities will be to quickly locate and deliver…
Added 40 mins ago
M
Retail Commission Sales Associate - Fine Jewelry, Anderson Town Center - Full Time
Macy's
Cincinnati, OH
- Full-time
Added 40 mins ago
M
At Your Service Center Associate, La Cumbre Plaza - Part Time
Macy's
Santa Barbara, CA
- Part-time
…holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 40 mins ago
M
Retail Selling Support Associate - Womens Clothing, Short Pump Town Center - Part Time
Macy's
Richmond, VA
- Part-time
…holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 40 mins ago
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At Your Service Center Associate, Victoria Gardens - Part Time
Macy's
Rancho Cucamonga, CA
- Part-time
…holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 40 mins ago
M
Retail Sales Associate, Kenwood Towne Center - Part Time
Macy's
Cincinnati, OH
- Part-time
…holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 40 mins ago
Seasonal Retail Commission Sales Associate - Fine Jewelry, South Park
Macy's
San Antonio, TX
Added 40 mins ago
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Retail Sales Associate, Fayette Mall - Full Time
Macy's
Lexington, KY
- Full-time
…holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 40 mins ago
Seasonal Retail Sales Associate, Twelve Oaks
Macy's
Novi, MI
…holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 40 mins ago
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Retail Sales Associate, Southlake Mall - GA - Part Time
Macy's
Morrow, GA
- Part-time
…holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 40 mins ago
Seasonal Retail Commission Sales Associate - Fine Jewelry, Visalia
Macy's
Visalia, CA
Added 40 mins ago
Seasonal Retail Fragrances Sales Associate, Dayton Mall
Macy's
Dayton, OH
…holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 40 mins ago
Seasonal Retail Sales Associate, Gardens
Macy's
Palm Beach Gardens, FL
…holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 40 mins ago
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Retail Fragrances Sales Associate, Garden State Park - Full Time
Macy's
Cherry Hill, NJ
- Full-time
As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance…
Added 40 mins ago
Seasonal Fulfillment and Receiving Support Associate, Chapel Hills
Macy's
Colorado Springs, CO
…colleague, you will play an essential role in supporting store operations, maintaining inventory accuracy, and ensuring a smooth customer experience. From receiving and organizing…
Added 40 mins ago
Seasonal Fulfillment and Receiving Support Associate, Galleria at Crystal Run
Macy's
Middletown, NY
…colleague, you will play an essential role in supporting store operations, maintaining inventory accuracy, and ensuring a smooth customer experience. From receiving and organizing…
Added 40 mins ago
M
Retail Selling Support Associate - Womens Clothing, Falls - Part Time
Macy's
Miami, FL
- Part-time
…holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 40 mins ago
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Retail Sales Associate, Mission Viejo - Part Time
Macy's
Mission Viejo, CA
- Part-time
…holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…

Crescent Hotels

Front Desk Supervisor

Itasca, IL, United States

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Job details

Posting language: English
Posted: Nov 8, 2026

Original job description

Description Crescent Hotels & Resorts is seeking a motivated and guest-focused Front Desk Supervisor to join our team at the Westin Chicago Northwest – Itasca. This position provides guidance and leadership to Front Desk associates while ensuring exceptional guest service, smooth daily operations, and a welcoming experience for all hotel guests. The ideal candidate is a hands-on team player with strong hospitality experience, excellent communication skills, and the ability to lead by example in a fast-paced hotel environment.

Key Responsibilities

Supervise daily Front Desk operations and provide guidance and support to Guest Service associates.
Assign daily responsibilities, communicate expectations, and monitor associate performance.
Greet guests warmly and provide professional, friendly, and efficient service.
Assist with guest check-in and check-out procedures, ensuring accurate reservations, room assignments, and billing.
Respond promptly to guest requests, concerns, and complaints, providing effective solutions.
Handle guest escalations professionally and authorize appropriate service recovery adjustments within established guidelines.
Promote Marriott brand programs and hotel services to enhance the guest experience.
Process guest payments, credit card authorizations, room charges, and cash transactions accurately.
Maintain accurate guest accounts, Front Desk records, and daily reports.
Answer telephone inquiries, assist with guest messages, and provide information about hotel amenities and local attractions.
Support Front Desk associates during busy periods, group arrivals, and departures.
Remain calm and professional during emergencies and high-volume periods.
Ensure compliance with Marriott brand standards, hotel policies, and Crescent Hotels & Resorts procedures.
Maintain a professional appearance and positive working relationships with guests and associates.
Follow hotel safety and security procedures, including proper key control and reporting of safety concerns.
Perform other duties as assigned.

Qualifications

Previous hotel Front Desk or Guest Services experience preferred.
Previous supervisory or team leadership experience preferred.
Strong customer service, communication, and interpersonal skills.
Experience with hotel Property Management Systems (PMS) preferred.
Marriott brand experience is a plus.
Strong organizational skills and attention to detail.
Ability to handle guest concerns with patience, professionalism, and good judgment.
Basic math skills and experience handling cash and payment transactions.
Ability to multitask and work effectively in a fast-paced environment.
Ability to work independently while supporting a team environment.
Ability to stand and walk for extended periods while performing Front Desk responsibilities.
Flexible availability, including evenings, weekends, and holidays.

Work Schedule This is a full-time, hourly position with a flexible schedule, primarily focused on PM shifts. Availability to work evenings, weekends, and holidays is required based on hotel business needs. Why Join Crescent Hotels & Resorts? At Crescent Hotels & Resorts, we are a team of hospitality professionals who are deeply connected to and proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, celebrate you, and cheer you on as you shine bright in your career journey. Whether it be our health and wellness programs, best-in-class learning and development, or our travel discounts that "feed your inner explorer," we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us, where You Belong. We Care. Shine Bright. We are looking for our next great team member to join our Front Office team! We are committed to providing you with:

Highly competitive wages
An exceptional benefits plan for eligible associates and their family members
401(k) matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts at Crescent-managed properties across North America for you and your family members

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. All positions listed on this page are outside of Marriott International, Inc. and its subsidiaries (“Marriott”). These businesses are separate companies and separate employers from Marriott. They control their own employment policies and practices, including hiring. If you accept a position with one of these businesses, you will not be employed by Marriott. These links are provided for informational purposes only. Marriott does not endorse or recommend employers and sharing a posting is not an endorsement or recommendation of an employer.

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More about this job

Skills

Front Desk
Greet guests
Provide information
Regulatory compliance
Reporting
Team leadership
Customer service
Communication skills
Interpersonal skills
PMS
Organizational skills
Attention to detail
Multitask
Work independently

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