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Added 1 min ago
UO
HR Director Partner Services, Operations
University of Colorado Denver
Boulder, CO
- $136,300 to $175,000 USD / year
The HR Director works regularly with the Senior Vice Chancellor for Operations and central Human Resources, Legal, Employee Relations, Organizational and Employee Development, Talent…
Added 1 min ago
UO
Executive Assistant
University of Colorado Denver
Boulder, CO
- $80,000 to $98,000 USD / year
Vice Chancellor for Student Life (VCSL) encourages applications for an Executive Assistant! Reporting directly to the Associate Vice Chancellor for Student Life, the Executive Assistant and…
Added 2 mins ago
GO
Store Team Leader - Shenandoah Dr.
Goodwill of Central and Southern Indiana, Inc.
Lafayette, IN
- $16 USD / hour
Benefits: Full-time employees may participate in a comprehensive benefits program that includes:
Added 2 mins ago
GO
Outlet Department Leader - Emerson Ave
Goodwill of Central and Southern Indiana, Inc.
Greenwood, IN
- $20 USD / hour
…the Department Leader manages, coaches, and trains a diverse full- and part-time hourly workforce in a principles-based environment. The environment is production- and safety-focused with…
Added 3 mins ago
MGR, RETAIL III - UK HOSPITALITY STUDENT DINING - LEXINGTON
Compass Group
LEXINGTON, KY
Other Forms of Compensation: Full Benefits, 401K, and PTO
Added 14 mins ago
Senior Construction Manager
IREN
Childress, TX
Job Type: Full-Time | Location: Childress, TX | Department: Construction | Reporting to: Associate Director, Construction | Work Location Type: #onsite
Added 15 mins ago
CI
Front Desk Agent
Comfort Inn & Suites - Beaverton, Portland West
Beaverton, OR
- $17 USD / hour
Always comply with Dekha Prosperity, LLC policies, standards, and regulations to encourage safe and efficient hotel operations.
Added 15 mins ago
A
Retail Sales Associate – Part Time
AutoZone
Gulfport, MS
- Part-time
Additional Benefits for Full-Time AutoZoners:
Added 16 mins ago
IM
Production & Warehouse Associate – Indianapolis, IN
Indiana Metal Inc
Indianapolis, IN
- $16 to $20 USD / hour
If you're looking for a steady, full-time opportunity with a growing Indiana company, we'd love to meet you!
Added 17 mins ago
Assistant Store Manager - Famous Footwear
Famous Footwear
LEWISTON, ID
As a full-time Assistant Store Manager, you are passionate about providing the best shoe store experience for the whole family through customer engagement. You do this by acting in the role…
Added 17 mins ago
FF
Part-Time Sales Associate - Famous Footwear
Famous Footwear
TUCSON, AZ
- Part-time
Career Development and Learning Opportunities. We provide education assistance of up to $7500 per year for full-time associates and provide opportunities for associates who want to grow…
Added 18 mins ago
Associate Security Specialist
Advanced Acoustic Concepts, LLC
Lemont Furnace, PA
Support Security management with the Secure Lab and other facility security operations and compliance, including but not limited to entry points/physical access to labs/building/premises,…
Added 21 mins ago
Corrugate Warehouse Associate
KBS
Vernon, CA
KBS is looking for motivated, high-energy Warehouse Associates (Corrugate Recycler) to join our team for immediate full-time, permanent positions. These positions are primarily responsible…
Added 37 mins ago
Front Desk Supervisor
Crescent Hotels
Itasca, IL
This is a full-time, hourly position with a flexible schedule, primarily focused on PM shifts.
Added 39 mins ago
Arch Energy Service Manager
Consigli Construction
Milford, MA
Reports to: Director of Operations-Arch Energy
Added 42 mins ago
Salon Manager
Regis Corporate Career Site
The Woodlands, TX
The Salon Manager is responsible for all facets of a salon’s operations and provides leadership and tools for staff to help them increase their clientele and the business. The Salon Leader…
Added 42 mins ago
Salon Manager
Regis Corporate Career Site
FORT COLLINS, CO
The Salon Manager is responsible for all facets of a salon’s operations and provides leadership and tools for staff to help them increase their clientele and the business. The Salon Leader…
Added 43 mins ago
CC
IT Co-op (Spring 2027)
Consigli Construction
Milford, MA
- $23 to $28 USD / hour
Work Schedule: Full-time/40-hours - In Person
Added 49 mins ago
Retail Interior Design Sales Leader
Ethan Allen Global, Inc.
Oak Brook, IL
…Centers, we offer complimentary interior design service and sell a full range of home furnishings, including custom furniture and artisan-crafted accents for every room in the home. We…
Added 57 mins ago
UO
CIRES / NOAA Global Systems Laboratory, Post Doctoral Associate in Numerical Wea
University of Colorado Denver
Boulder, CO
- $65,000 to $70,000 USD / year
…Boulder (CU Boulder) encourages applications for a Post-Doctoral Associate in numerical weather prediction (NWP) development (focused on microphysics) within NOAA's Global Systems…
Added 58 mins ago
M
Retail Support Associate - Shoe Expeditor, Culver City Center - Full Time
Macy's
Culver City, CA
- Full-time
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business…
Added 58 mins ago
M
Retail Commission Sales Associate - Fine Jewelry, Anderson Town Center - Full Time
Macy's
Cincinnati, OH
- Full-time
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts…
Added 58 mins ago
M
At Your Service Center Associate, La Cumbre Plaza - Part Time
Macy's
Santa Barbara, CA
- Part-time
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts…
Added 58 mins ago
M
Retail Selling Support Associate - Womens Clothing, Short Pump Town Center - Part Time
Macy's
Richmond, VA
- Part-time
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts…
Added 58 mins ago
M
At Your Service Center Associate, Victoria Gardens - Part Time
Macy's
Rancho Cucamonga, CA
- Part-time
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts…

Crescent Hotels

Front Desk Supervisor

Itasca, IL, United States

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Job details

Posting language: English
Posted: Nov 8, 2026

Original job description

Description Crescent Hotels & Resorts is seeking a motivated and guest-focused Front Desk Supervisor to join our team at the Westin Chicago Northwest – Itasca. This position provides guidance and leadership to Front Desk associates while ensuring exceptional guest service, smooth daily operations, and a welcoming experience for all hotel guests. The ideal candidate is a hands-on team player with strong hospitality experience, excellent communication skills, and the ability to lead by example in a fast-paced hotel environment.

Key Responsibilities

Supervise daily Front Desk operations and provide guidance and support to Guest Service associates.
Assign daily responsibilities, communicate expectations, and monitor associate performance.
Greet guests warmly and provide professional, friendly, and efficient service.
Assist with guest check-in and check-out procedures, ensuring accurate reservations, room assignments, and billing.
Respond promptly to guest requests, concerns, and complaints, providing effective solutions.
Handle guest escalations professionally and authorize appropriate service recovery adjustments within established guidelines.
Promote Marriott brand programs and hotel services to enhance the guest experience.
Process guest payments, credit card authorizations, room charges, and cash transactions accurately.
Maintain accurate guest accounts, Front Desk records, and daily reports.
Answer telephone inquiries, assist with guest messages, and provide information about hotel amenities and local attractions.
Support Front Desk associates during busy periods, group arrivals, and departures.
Remain calm and professional during emergencies and high-volume periods.
Ensure compliance with Marriott brand standards, hotel policies, and Crescent Hotels & Resorts procedures.
Maintain a professional appearance and positive working relationships with guests and associates.
Follow hotel safety and security procedures, including proper key control and reporting of safety concerns.
Perform other duties as assigned.

Qualifications

Previous hotel Front Desk or Guest Services experience preferred.
Previous supervisory or team leadership experience preferred.
Strong customer service, communication, and interpersonal skills.
Experience with hotel Property Management Systems (PMS) preferred.
Marriott brand experience is a plus.
Strong organizational skills and attention to detail.
Ability to handle guest concerns with patience, professionalism, and good judgment.
Basic math skills and experience handling cash and payment transactions.
Ability to multitask and work effectively in a fast-paced environment.
Ability to work independently while supporting a team environment.
Ability to stand and walk for extended periods while performing Front Desk responsibilities.
Flexible availability, including evenings, weekends, and holidays.

Work Schedule This is a full-time, hourly position with a flexible schedule, primarily focused on PM shifts. Availability to work evenings, weekends, and holidays is required based on hotel business needs. Why Join Crescent Hotels & Resorts? At Crescent Hotels & Resorts, we are a team of hospitality professionals who are deeply connected to and proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, celebrate you, and cheer you on as you shine bright in your career journey. Whether it be our health and wellness programs, best-in-class learning and development, or our travel discounts that "feed your inner explorer," we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us, where You Belong. We Care. Shine Bright. We are looking for our next great team member to join our Front Office team! We are committed to providing you with:

Highly competitive wages
An exceptional benefits plan for eligible associates and their family members
401(k) matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts at Crescent-managed properties across North America for you and your family members

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. All positions listed on this page are outside of Marriott International, Inc. and its subsidiaries (“Marriott”). These businesses are separate companies and separate employers from Marriott. They control their own employment policies and practices, including hiring. If you accept a position with one of these businesses, you will not be employed by Marriott. These links are provided for informational purposes only. Marriott does not endorse or recommend employers and sharing a posting is not an endorsement or recommendation of an employer.

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More about this job

Skills

Front Desk
Greet guests
Provide information
Regulatory compliance
Reporting
Team leadership
Customer service
Communication skills
Interpersonal skills
PMS
Organizational skills
Attention to detail
Multitask
Work independently

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