Jobs in the United States

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Added 3 mins ago
JL
Energy Manager
Jones Lang LaSalle
Boulder, CO
- $100,000 to $120,000 USD / year
The Energy Manager will serve on multiple on a single client assignment, leading the development and execution of comprehensive energy management and decarbonization programs. The Energy…
Added 9 mins ago
Teacher- School Psychology Intern
Bartholomew Consolidated School Corporation
Columbus, IN
The BCSC School Psychology Intern's main responsibility is to apply their learning in a breadth of school psychology services under the guidance of a supervising mentor, under a system of…
Added 13 mins ago
Communications Manager, Long Form Editorial
Meta
Dover, DE
…federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine…
Added 13 mins ago
Technical Program Manager - Child Safety (Legal)
Meta
Dover, DE
…Investigations organization is looking for an experienced Technical Program Manager who has experience applying technical expertise and organizational skills to drive execution of child…
Added 13 mins ago
GA
Sr Technical Program Manager
GE Aerospace
Newark, DE · Dover, DE
- $95,000 to $150,000 USD / year
Working as the Program Manager – Global Mobility & Talent Management Technology, you will be responsible for working in lock-step with application or domain leaders acting as a senior…
Added 13 mins ago
Net Zero Manager, Supplier Clean Energy
Meta
Dover, DE
Net Zero Manager, Supplier Clean Energy Responsibilities:
Added 17 mins ago
IT Training Lead, Senior Manager
Fresenius Medical Care
Waltham, MA
Coordinate across Learning Management System (LMS) administration, training coordination, and content development activities to ensure end-to-end alignment.
Added 18 mins ago
E
Event Operations Supervisor, Audio Visual – Kiawah Island Golf Resort
Encore
Johns Island, SC
- $22.09 to $27.07 USD / hour
The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure…
Added 19 mins ago
MGR PROGRAMS 3
Huntington Ingalls Industries
North Charleston, SC
…terms/conditions of contract. Acts as primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, and technical performance.…
Added 19 mins ago
Software Developer
CACI International
North Charleston, SC
Formulate and develop detailed specifications, code, documentation, and related customer information required to complete program development maintenance activities.
Added 20 mins ago
Senior Manager, Talent Brand and Social Impact
SentinelOne
Remote, United States
We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless…
Added 30 mins ago
SS
Assistant Hospitality Supervisor
South Suburban Parks and Recreation
Lone Tree, CO
- $42,065 to $47,708 USD / year
Under the close supervision of the Hospitality Manager, this position assists with the day-to-day operations of food and beverage service at Lone Tree Golf Club & Hotel, including the…
Added 30 mins ago
U
Care Manager RN
UCHealth
Loveland, CO
- $38.91 to $60.31 USD / hour
Access to LinkedIn Learning, which offers thousands of virtual courses and seminars, and internal professional development opportunities.
Added 30 mins ago
A
Buyer / Planner
Actalent
Centennial, CO
- $80,000 to $85,000 USD / year
…competitive benefits package, three weeks of vacation, and a 401(k) program with a 6% company match after 90 days. The workplace promotes continuous learning, open-mindedness regarding…
Added 31 mins ago
U
Manager Pharmacy
UCHealth
Fort Collins, CO
- $69.96 to $97.94 USD / hour
Access to LinkedIn Learning, which offers thousands of virtual courses and seminars, and internal professional development opportunities.
Added 31 mins ago
U
Manager Resource Management Center Operations
UCHealth
Aurora, CO
- $35.74 to $57.19 USD / hour
Access to LinkedIn Learning, which offers thousands of virtual courses and seminars, and internal professional development opportunities.
Added 31 mins ago
HH
Advanced Clinical Pharmacist
HCA Healthcare
Aurora, CO
- $58.97 to $76.67 USD / hour
…literature related to pharmacy practice and to engage others in learning through staff in-servicing and other education as…
Added 31 mins ago
U
Risk Adjustment Program Manager Trinsic
UCHealth
Aurora, CO
- $27.61 to $41.41 USD / hour
Access to LinkedIn Learning, which offers thousands of virtual courses and seminars, and internal professional development opportunities.
Added 31 mins ago
DH
Certified Surgical Services Technologist- Orthopedic Surgery Center
Denver Health
Denver, CO
- $29.57 to $42.88 USD / hour
…splints. * Reports defective material or equipment to the Unit Manager, Charge Nurse, Service Leader, or Chief Surgical Technologist for that service. Completes occurrence report pursuant…
Added 31 mins ago
DH
Certified Surgical Services Technologist- Orthopedic Surgery Center
Denver Health
Denver, CO
- $29.57 to $42.88 USD / hour
…splints. * Reports defective material or equipment to the Unit Manager, Charge Nurse, Service Leader, or Chief Surgical Technologist for that service. Completes occurrence report pursuant…
Added 48 mins ago
Assistant Nurse Manager GYN Oncology
Ascension Health
Nashville, TN
Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
Added 50 mins ago
MS
Advanced Finance Specialist - FPR&A Analyst - Taunton, MA
Military Spouse Jobs & VetJobs
United States
- $110,000 USD / year
An exciting career path with opportunities for continuous learning and development.
Added 55 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
ROCHESTER, NY
- $17 to $23.25 USD / hour
…serve and care for our patients and customers. The courses, learning activities, and resources provided to you in our pharmacy technician training program are designed to give you…
Added 55 mins ago
Emerging Store Manager
Walgreens
ROCHESTER, NY
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager,…
Added 55 mins ago
Emerging Store Manager
Walgreens
BATON ROUGE, LA
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager,…

Crescent Hotels

Front Desk Manager (OEM)

Itasca, IL, United States

$26.32 USD / hour

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Job details

Pay: $26.32 USD / hour
Experience: Minimum of 2 years of hotel Front Office or hotel management experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

Description Crescent Hotels & Resorts is seeking an experienced and guest-focused Front Desk Manager to join our team at the Westin Chicago Northwest – Itasca. This position will oversee daily Front Desk operations, lead and develop the team, ensure exceptional guest service, and maintain operational efficiency while supporting hotel revenue and guest satisfaction goals. The ideal candidate is a hands-on leader with strong hospitality experience, excellent problem-solving skills, and the ability to manage daily operations in a fast-paced hotel environment.

Key Responsibilities

Oversee daily Front Desk, Driver/Bell services, and guest services operations.
Lead, train, coach, and support Front Desk associates to ensure excellent guest service.
Assist with hiring, scheduling, performance evaluations, and associate development.
Respond to guest requests, concerns, and complaints professionally and promptly.
Monitor guest satisfaction scores and implement improvements based on feedback.
Ensure compliance with Marriott brand standards, hotel policies, and Crescent Hotels & Resorts procedures.
Supervise daily Front Desk operations to maximize efficiency, service quality, and revenue opportunities.
Handle guest escalations and make appropriate decisions to resolve issues.
Coordinate with Housekeeping, Reservations, and other departments to ensure smooth hotel operations.
Support group arrivals, departures, and special guest accommodations.
Maintain accurate Front Desk records, reports, and operational documentation.
Assist with staffing coverage and scheduling based on business needs.
Remain calm and professional during emergencies and high-volume periods.
Perform other duties as assigned.

Qualifications

Minimum of 2 years of hotel Front Office or hotel management experience.
Previous supervisory or management experience preferred.
Strong leadership, communication, and guest service skills.
Experience with hotel Property Management Systems (PMS).
Marriott brand experience preferred.
Excellent organizational and multitasking abilities.
Strong problem-solving skills and attention to detail.
Ability to work independently and make decisions in a fast-paced environment.
Flexible availability, including evenings, weekends, and holidays.

Work Schedule This is a full-time position requiring 45 hours of work per week, including 40 regular hours and 5 overtime hours. The schedule will primarily consist of PM shifts focused, including weekends and holidays, based on hotel business needs. Additional overtime may be required depending on operational demands.

Compensation

Potential Annual Earnings: Approximately $65,000, including required overtime. This position is classified as an Overtime Eligible Manager (OEM) – Non-Exempt and is compensated on an hourly basis.

Regular Hourly Rate: $26.32
Overtime Hourly Rate: $39.48 (1.5 times the regular hourly rate)
Required Weekly Hours: 45 hours (40 regular hours + 5 overtime hours)
Estimated Weekly Earnings: $1,250.20
Estimated Annual Earnings: $65,010.40

Annual earnings are based on working 45 paid hours per week for 52 weeks. Additional overtime may be required based on business needs, which could result in annual earnings exceeding $65,000. Job Classification & Timekeeping Requirements - Overtime Eligible Manager (OEM) – Non-Exempt Although this position includes management responsibilities, it is classified as non-exempt and eligible for overtime compensation in accordance with applicable wage and hour laws.

The Front Desk Manager is required to:

Work a scheduled 45-hour workweek, including 5 hours of overtime.
Clock in and out for every shift using the hotel's timekeeping system.
Accurately record all hours worked, including overtime.
Follow established procedures for meal periods and timekeeping.
Review timecards regularly to ensure accurate payroll processing.
Follow hotel procedures for overtime authorization while ensuring all hours worked are reported.

All overtime hours worked beyond 40 hours in a workweek will be compensated at 1.5 times the regular hourly rate, in accordance with applicable law. Why Join Crescent Hotels & Resorts? At Crescent Hotels & Resorts, we are committed to creating a supportive and collaborative workplace where our associates can grow professionally, contribute to operational excellence, and make a meaningful impact. Join our Front Office team and play an important role in delivering exceptional guest experiences while supporting the operational success of the Westin Chicago Northwest. At Crescent Hotels & Resorts, we are a team of hospitality professionals who are deeply connected to and proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, celebrate you, and cheer you on as you shine bright in your career journey. Whether it be our health and wellness programs, best-in-class learning and development, or our travel discounts that "feed your inner explorer," we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us, where You Belong. We Care. Shine Bright. We are looking for our next great team member to join our Front Office leadership team! We are committed to providing you with:

Highly competitive wages
An exceptional benefits plan for eligible associates and their family members
401(k) matching program for eligible associates
Discounts at Crescent-managed properties across North America for you and your family members
Employee meals while on duty
Great work culture

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. All positions listed on this page are outside of Marriott International, Inc. and its subsidiaries (“Marriott”). These businesses are separate companies and separate employers from Marriott. They control their own employment policies and practices, including hiring. If you accept a position with one of these businesses, you will not be employed by Marriott. These links are provided for informational purposes only. Marriott does not endorse or recommend employers and sharing a posting is not an endorsement or recommendation of an employer.

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More about this job

Skills

Front Desk
Scheduling
Regulatory compliance
Housekeeping
Hotel operations
Documentation
Leadership
Communication skills
PMS
Multitasking
Problem solving
Attention to detail
Work independently
Payroll

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