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PF
Lead Counter Intelligence Investigative Specialist
Pentagon Force Protection Agency
Pentagon, Arlington, VA
- $143,913 to $187,093 USD / year
Lead & Coordinate Technical Teams: Serve as the Team Lead for the Technical Surveillance Team in the CI Branch. Utilize coaching, facilitating, and planning techniques to assign tasks,…
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VH
Physician Assistant (Administrative)
Veterans Health Administration
Albuquerque, NM
- $159,691 to $212,381 USD / year
…to: Facility or Veterans Integrated Service Network (VISN) Lead PA, Facility PA Education Lead, PA Residency Program Director, or other Clinical and/or Administrative leadership…
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NP
Park Ranger (Interpretation) - FUL
National Park Service
Jacksonville, FL
- $40,736 to $80,243 USD / year
Plan, schedule, prepare and effectively conduct education programs; workshops, seminars, and conferences to promote the parks education program, to include distance learning.
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UA
Interdisciplinary
U.S. Army Corps of Engineers
Fort Sam Houston, TX · Lackland AFB, TX
- $108,001 to $140,403 USD / year
A. Degree: Bachelor's degree (or higher degree) in engineering. To be acceptable, the program must: (1) lead to a bachelor's degree (or higher degree) in a school of engineering with at…
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UA
Interdisciplinary
U.S. Army Corps of Engineers
Lackland AFB, TX · Fort Sam Houston, TX
- $108,001 to $140,403 USD / year
A. Degree: Bachelor's degree (or higher degree) in engineering. To be acceptable, the program must: (1) lead to a bachelor's degree (or higher degree) in a school of engineering with at…
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US
Civil Engineer
United States Army Installation Management Command
Fort Belvoir, VA
- $102,415 to $133,142 USD / year
A. Degree: Bachelor's degree (or higher degree) in engineering. To be acceptable, the program must: (1) lead to a bachelor's degree (or higher degree) in a school of engineering with at…
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NS
GENERAL ENGINEER
Naval Sea Systems Command
Kittery, ME
- $46,137 to $74,297 USD / year
…procedures, and Pre-Arrival tests. | You will provide technical support to submarine maintenance activities. | You will develop and maintain technical documents, and respond to program…
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VH
Medical Supply Technician (Advanced) - SPS
Veterans Health Administration
Saint Louis, MO
- $70,263 to $91,344 USD / year
…and manufacturing guidelines. The reprocessing of RME is in support of all clinical services provided within the two divisions, both in the surgical suites and outpatient areas. The GS-7 is…
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Territory Executive - Illinois
PagerDuty
Pierre, SD
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O
Oracle Health- Integration Architect
Oracle
Pierre, SD
- $71,200 to $166,100 USD / year
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AT
Senior Technical Program Manager
Akamai Technologies, Inc.
Pierre, SD
- $119,600 to $215,400 USD / year
As a Senior Technical Program Manager, you will require technical understanding of AI/ML systems, exceptional organizational and program management skills, and proven experience leading…
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Environmental Program Leader – Hazardous Waste and Dangerous Goods Compliance
GE Aerospace
Pierre, SD
GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing.…
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Construction Manager, Retail
Meta
Pierre, SD
Meta is seeking an experienced Construction Manager to lead the planning, design, and delivery of retail store construction projects across Meta's physical retail portfolio. In this role,…
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Manager Strategic Risk Adjustment Programs
Highmark Health
Pierre, SD
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Principal Aftermarket Technical Product Manager
GE Aerospace
Pierre, SD
…vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in support of Avionics & Electric Power & Propulsion. You will represent the customer…
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XE
Mobile Facilities Maintenance Technician I - Sioux Falls, SD
Xcel Energy
Sioux Falls, SD
- $47.77 USD / hour
Xcel Energy is a place where you’ll have opportunities to grow, expand your skills, and help lead the clean energy transition. We offer meaningful rewards, recognition, and support to help…
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Senior Proposal Manager
Maximus
Pierre, SD
? Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
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Director - Customer Response Engineering
Trellix
Pierre, SD
You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.
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Risk Adjustment Strategic Partner
Intermountain Health
Pierre, SD
…is a niche market that requires a specialized skill set to lead and build relationships with provider organizations, clinic leaders, and healthcare providers. This role will coordinate…
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Senior Broker Relationship Manager - Small Commercial
Travelers Insurance Company
Pierre, SD
Actively participate, lead and manage special projects and workstreams that support National Distribution strategies and work efforts.
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Supervisor - Ops
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Pierre, SD
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Executive FLIGHT DECK Leader – RPCA Part Family
GE Aerospace
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Lead Kaizen Events and Genba walks at RPCA plants and suppliers, coaching leaders in real time at the point of work.
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Mechanical Engineer, Data Center Operations Engineering
Meta
Pierre, SD
…full-life-cycle engineering expertise to the teams who operate and support our expanding global fleet of data centers. Mechanical Engineers are involved in all aspects of data center…
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Technical Delivery Manager - Digital Engineering
CVS Health
Remote, United States
…Technical Delivery Manager, you will use your management skills to lead large Digital initiatives across our Enterprise. This Manager should have the ability to prioritize well, communicate…
Added 1 min ago
C
Delivery Manager, Healthcare Payer
Cognizant
Pierre, SD
- $130,000 to $153,000 USD / year
Lead end-to-end delivery of healthcare payer transformation initiatives, ensuring alignment with business objectives, program goals, and client expectations.

Crescent Hotels

Front Desk Manager (OEM)

Itasca, IL, United States

$26.32 USD / hour

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Job details

Pay: $26.32 USD / hour
Experience: Minimum of 2 years of hotel Front Office or hotel management experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

Description Crescent Hotels & Resorts is seeking an experienced and guest-focused Front Desk Manager to join our team at the Westin Chicago Northwest – Itasca. This position will oversee daily Front Desk operations, lead and develop the team, ensure exceptional guest service, and maintain operational efficiency while supporting hotel revenue and guest satisfaction goals. The ideal candidate is a hands-on leader with strong hospitality experience, excellent problem-solving skills, and the ability to manage daily operations in a fast-paced hotel environment.

Key Responsibilities

Oversee daily Front Desk, Driver/Bell services, and guest services operations.
Lead, train, coach, and support Front Desk associates to ensure excellent guest service.
Assist with hiring, scheduling, performance evaluations, and associate development.
Respond to guest requests, concerns, and complaints professionally and promptly.
Monitor guest satisfaction scores and implement improvements based on feedback.
Ensure compliance with Marriott brand standards, hotel policies, and Crescent Hotels & Resorts procedures.
Supervise daily Front Desk operations to maximize efficiency, service quality, and revenue opportunities.
Handle guest escalations and make appropriate decisions to resolve issues.
Coordinate with Housekeeping, Reservations, and other departments to ensure smooth hotel operations.
Support group arrivals, departures, and special guest accommodations.
Maintain accurate Front Desk records, reports, and operational documentation.
Assist with staffing coverage and scheduling based on business needs.
Remain calm and professional during emergencies and high-volume periods.
Perform other duties as assigned.

Qualifications

Minimum of 2 years of hotel Front Office or hotel management experience.
Previous supervisory or management experience preferred.
Strong leadership, communication, and guest service skills.
Experience with hotel Property Management Systems (PMS).
Marriott brand experience preferred.
Excellent organizational and multitasking abilities.
Strong problem-solving skills and attention to detail.
Ability to work independently and make decisions in a fast-paced environment.
Flexible availability, including evenings, weekends, and holidays.

Work Schedule This is a full-time position requiring 45 hours of work per week, including 40 regular hours and 5 overtime hours. The schedule will primarily consist of PM shifts focused, including weekends and holidays, based on hotel business needs. Additional overtime may be required depending on operational demands.

Compensation

Potential Annual Earnings: Approximately $65,000, including required overtime. This position is classified as an Overtime Eligible Manager (OEM) – Non-Exempt and is compensated on an hourly basis.

Regular Hourly Rate: $26.32
Overtime Hourly Rate: $39.48 (1.5 times the regular hourly rate)
Required Weekly Hours: 45 hours (40 regular hours + 5 overtime hours)
Estimated Weekly Earnings: $1,250.20
Estimated Annual Earnings: $65,010.40

Annual earnings are based on working 45 paid hours per week for 52 weeks. Additional overtime may be required based on business needs, which could result in annual earnings exceeding $65,000. Job Classification & Timekeeping Requirements - Overtime Eligible Manager (OEM) – Non-Exempt Although this position includes management responsibilities, it is classified as non-exempt and eligible for overtime compensation in accordance with applicable wage and hour laws.

The Front Desk Manager is required to:

Work a scheduled 45-hour workweek, including 5 hours of overtime.
Clock in and out for every shift using the hotel's timekeeping system.
Accurately record all hours worked, including overtime.
Follow established procedures for meal periods and timekeeping.
Review timecards regularly to ensure accurate payroll processing.
Follow hotel procedures for overtime authorization while ensuring all hours worked are reported.

All overtime hours worked beyond 40 hours in a workweek will be compensated at 1.5 times the regular hourly rate, in accordance with applicable law. Why Join Crescent Hotels & Resorts? At Crescent Hotels & Resorts, we are committed to creating a supportive and collaborative workplace where our associates can grow professionally, contribute to operational excellence, and make a meaningful impact. Join our Front Office team and play an important role in delivering exceptional guest experiences while supporting the operational success of the Westin Chicago Northwest. At Crescent Hotels & Resorts, we are a team of hospitality professionals who are deeply connected to and proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, celebrate you, and cheer you on as you shine bright in your career journey. Whether it be our health and wellness programs, best-in-class learning and development, or our travel discounts that "feed your inner explorer," we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us, where You Belong. We Care. Shine Bright. We are looking for our next great team member to join our Front Office leadership team! We are committed to providing you with:

Highly competitive wages
An exceptional benefits plan for eligible associates and their family members
401(k) matching program for eligible associates
Discounts at Crescent-managed properties across North America for you and your family members
Employee meals while on duty
Great work culture

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. All positions listed on this page are outside of Marriott International, Inc. and its subsidiaries (“Marriott”). These businesses are separate companies and separate employers from Marriott. They control their own employment policies and practices, including hiring. If you accept a position with one of these businesses, you will not be employed by Marriott. These links are provided for informational purposes only. Marriott does not endorse or recommend employers and sharing a posting is not an endorsement or recommendation of an employer.

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More about this job

Skills

Front Desk
Scheduling
Regulatory compliance
Housekeeping
Hotel operations
Documentation
Leadership
Communication skills
PMS
Multitasking
Problem solving
Attention to detail
Work independently
Payroll

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