Jobs in the United States

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Added 15 mins ago
Campus Executive Chef
Compass Group, North America
KENOSHA, WI
…exceptional food experiences while fostering a culture of culinary excellence, innovation, food safety, and team…
Added 22 mins ago
SN
Staff Software Engineer
Second Nature
Remote, United States
- $175,000 to $195,000 USD / year
Excellence is not a destination - it is how we show up every day. In twenty years time, we want every single employee to look back to their time at Second Nature and say: This is where I…
Added 38 mins ago
W
Pharmacy Operations Manager
Walgreens
SAINT CHARLES, MO
- $22.5 to $35.75 USD / hour
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
Added 38 mins ago
Branch Manager
QXO
Bandon, OR
Valid driver's license required
Added 39 mins ago
W
Pharmacy Operations Manager
Walgreens
TAMPA, FL
- $22.5 to $35.75 USD / hour
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
Added 39 mins ago
W
Pharmacy Operations Manager
Walgreens
ANCHORAGE, AK
- $22.5 to $35.75 USD / hour
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
Added 41 mins ago
Medical Equipment Branch Manager
Rotech Healthcare Inc.
AMHERST, NY
Florida: Must have two years of experience in business management or a college degree in business or a healthcare-related field · Wyoming: Must have a minimum of two years of full-time managerial or supervisory experience in a pharmacy or wholesale distributor
Added 46 mins ago
Store Manager - Famous Footwear
Famous Footwear
MEDFORD, OR
As a full-time Store Manager, you are passionate about serving your community by providing the best shoe store experience for the whole family. You do this by challenging yourself and…
Added 59 mins ago
Release Train Engineer
Regions
Charlotte, NC · Hoover, AL · Atlanta, GA
Collaborates with the Program Management Office (PMO) to maintain solid program execution and operational excellence
Added 1 hour ago
Audit Manager, Manufacturing Industry
Wipfli Advisory LLC
Lincolnshire, IL
CPA license required
Added 1 hour ago
W
Operations Manager I - Sam's Club
Walmart
EDWARDSVILLE, IL
- $84,000 to $126,000 USD / year
Manages the development and improvement of new or existing operational tools reports and customerfacing functionality by providing direction and input on project business and functional…
Added 1 hour ago
Retail Assistant Manager (Assistant Brand Experience Leader)-Willow Knolls Court
Bath & Body Works
Peoria, IL
Partner with the members of the brand experience leadership team to support action plans that improve results and ensure effective execution of operational activities.
Added 1 hour ago
Senior Manager, AI Engineering Platforms
Huntington National Bank
Chicago, IL
Drive cost optimization, operational excellence, and continuous platform improvement.
Added 1 hour ago
AC
University Recruiter I
Aston Carter
Chicago, IL
- $36 USD / hour
Track and report on key performance indicators such as candidates per requisition, offer acceptance rates, communication service levels, and operational inputs.
Added 1 hour ago
S
Chef Manager
Sodexo
CHICAGO, IL
- $53,720 to $69,520 USD / year
As Food and Beverage Production Manager, you will be responsible for the club(s)/lounge operations including, culinary standards ordering product, inventory, food and beverage (bar) program…
Added 1 hour ago
RU
Dir Cash Mgt and Debt Program
Rush University Medical Center
Chicago, IL
- $52.15 to $87.61 USD / hour
This Cash Management and Debt Program Director is responsible for oversight of the treasury functions related to all cash management functions, debt, and lease programs for the Rush System…
Added 1 hour ago
Pharmacy Technician
Virginia CVS Pharmacy, L.L.C.
Virginia Beach, VA
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 1 hour ago
Pharmacy Technician
Virginia CVS Pharmacy, L.L.C.
Virginia Beach, VA
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 1 hour ago
Pharmacy Technician
South Carolina CVS Pharmacy, L.L.C.
Mount Pleasant, SC
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 1 hour ago
Pharmacy Technician
Maryland CVS Pharmacy, L.L.C.
Severn, MD
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 1 hour ago
Pharmacy Manager
CVS Rx Services, Inc.
Oakville, CT
As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and…
Added 1 hour ago
Food Service - Assistant Operations Manager
SSA Group
Honolulu, HI
Assumes a supportive and strategic role in upcoming season planning for food concepts, equipment needs and operational excellence.
Added 1 hour ago
Sr. Manager Product Manager - Technical, AWS Billing Product
Amazon Development Center U.S., Inc.
Seattle, WA
…world-class customer-facing product experiences on top of our operational excellence…
Added 1 hour ago
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Sr Field Marketing Manager
Fireworks
San Francisco, CA · New York, NY
- $220,000 to $240,000 USD / year
- A strong strategic instinct paired with operational excellence: you can zoom out to define a program roadmap and zoom in to manage the logistics that make the difference.
Added 1 hour ago
Kaizen Technician
WESTINGHOUSE ELECTRIC COMPANY LLC
OGDEN, UT

Crescent Hotels

Front Desk Manager (OEM)

Itasca, IL, United States

$26.32 USD / hour

Apply on careers.marriott.com About employer

Applications open in a new tab.

Job details

Pay: $26.32 USD / hour
Experience: Minimum of 2 years of hotel Front Office or hotel management experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

Description Crescent Hotels & Resorts is seeking an experienced and guest-focused Front Desk Manager to join our team at the Westin Chicago Northwest – Itasca. This position will oversee daily Front Desk operations, lead and develop the team, ensure exceptional guest service, and maintain operational efficiency while supporting hotel revenue and guest satisfaction goals. The ideal candidate is a hands-on leader with strong hospitality experience, excellent problem-solving skills, and the ability to manage daily operations in a fast-paced hotel environment.

Key Responsibilities

Oversee daily Front Desk, Driver/Bell services, and guest services operations.
Lead, train, coach, and support Front Desk associates to ensure excellent guest service.
Assist with hiring, scheduling, performance evaluations, and associate development.
Respond to guest requests, concerns, and complaints professionally and promptly.
Monitor guest satisfaction scores and implement improvements based on feedback.
Ensure compliance with Marriott brand standards, hotel policies, and Crescent Hotels & Resorts procedures.
Supervise daily Front Desk operations to maximize efficiency, service quality, and revenue opportunities.
Handle guest escalations and make appropriate decisions to resolve issues.
Coordinate with Housekeeping, Reservations, and other departments to ensure smooth hotel operations.
Support group arrivals, departures, and special guest accommodations.
Maintain accurate Front Desk records, reports, and operational documentation.
Assist with staffing coverage and scheduling based on business needs.
Remain calm and professional during emergencies and high-volume periods.
Perform other duties as assigned.

Qualifications

Minimum of 2 years of hotel Front Office or hotel management experience.
Previous supervisory or management experience preferred.
Strong leadership, communication, and guest service skills.
Experience with hotel Property Management Systems (PMS).
Marriott brand experience preferred.
Excellent organizational and multitasking abilities.
Strong problem-solving skills and attention to detail.
Ability to work independently and make decisions in a fast-paced environment.
Flexible availability, including evenings, weekends, and holidays.

Work Schedule This is a full-time position requiring 45 hours of work per week, including 40 regular hours and 5 overtime hours. The schedule will primarily consist of PM shifts focused, including weekends and holidays, based on hotel business needs. Additional overtime may be required depending on operational demands.

Compensation

Potential Annual Earnings: Approximately $65,000, including required overtime. This position is classified as an Overtime Eligible Manager (OEM) – Non-Exempt and is compensated on an hourly basis.

Regular Hourly Rate: $26.32
Overtime Hourly Rate: $39.48 (1.5 times the regular hourly rate)
Required Weekly Hours: 45 hours (40 regular hours + 5 overtime hours)
Estimated Weekly Earnings: $1,250.20
Estimated Annual Earnings: $65,010.40

Annual earnings are based on working 45 paid hours per week for 52 weeks. Additional overtime may be required based on business needs, which could result in annual earnings exceeding $65,000. Job Classification & Timekeeping Requirements - Overtime Eligible Manager (OEM) – Non-Exempt Although this position includes management responsibilities, it is classified as non-exempt and eligible for overtime compensation in accordance with applicable wage and hour laws.

The Front Desk Manager is required to:

Work a scheduled 45-hour workweek, including 5 hours of overtime.
Clock in and out for every shift using the hotel's timekeeping system.
Accurately record all hours worked, including overtime.
Follow established procedures for meal periods and timekeeping.
Review timecards regularly to ensure accurate payroll processing.
Follow hotel procedures for overtime authorization while ensuring all hours worked are reported.

All overtime hours worked beyond 40 hours in a workweek will be compensated at 1.5 times the regular hourly rate, in accordance with applicable law. Why Join Crescent Hotels & Resorts? At Crescent Hotels & Resorts, we are committed to creating a supportive and collaborative workplace where our associates can grow professionally, contribute to operational excellence, and make a meaningful impact. Join our Front Office team and play an important role in delivering exceptional guest experiences while supporting the operational success of the Westin Chicago Northwest. At Crescent Hotels & Resorts, we are a team of hospitality professionals who are deeply connected to and proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, celebrate you, and cheer you on as you shine bright in your career journey. Whether it be our health and wellness programs, best-in-class learning and development, or our travel discounts that "feed your inner explorer," we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us, where You Belong. We Care. Shine Bright. We are looking for our next great team member to join our Front Office leadership team! We are committed to providing you with:

Highly competitive wages
An exceptional benefits plan for eligible associates and their family members
401(k) matching program for eligible associates
Discounts at Crescent-managed properties across North America for you and your family members
Employee meals while on duty
Great work culture

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. All positions listed on this page are outside of Marriott International, Inc. and its subsidiaries (“Marriott”). These businesses are separate companies and separate employers from Marriott. They control their own employment policies and practices, including hiring. If you accept a position with one of these businesses, you will not be employed by Marriott. These links are provided for informational purposes only. Marriott does not endorse or recommend employers and sharing a posting is not an endorsement or recommendation of an employer.

Apply on careers.marriott.com About employer

More about this job

Skills

Front Desk
Scheduling
Regulatory compliance
Housekeeping
Hotel operations
Documentation
Leadership
Communication skills
PMS
Multitasking
Problem solving
Attention to detail
Work independently
Payroll

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Work requirements

Jobs in the United States