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Retail Sales Associate, Quaker Bridge Mall - Part Time
Macy's
Lawrenceville, NJ
- Part-time
…paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 10 mins ago
M
Retail Sales Associate, Cherry Hill - Full Time
Macy's
Cherry Hill, NJ
- Full-time
…paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 10 mins ago
Seasonal Retail Commission Sales Associate - Fine Jewelry, Riverside Galleria at Tyler
Macy's
Riverside, CA
…selling, genuine hospitality, and active use of our clientele…
Added 10 mins ago
M
Seasonal Cycle Count Associate, Goodyear - Full Time
Macy's
Goodyear, AZ
- Full-time
…paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 10 mins ago
Seasonal Fulfillment and Receiving Support Associate, Brea
Macy's
Brea, CA
…paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 10 mins ago
M
Retail Sales Associate, Clackamas Town Center - Part Time
Macy's
Happy Valley, OR
- Part-time
…paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 10 mins ago
M
Retail Selling Support Associate - Womens Clothing, Columbia Center - Part Time
Macy's
Kennewick, WA
- Part-time
…paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 10 mins ago
M
Retail Sales Associate - Womens Shoes, University Town Center - FL - Part Time
Macy's
Sarasota, FL
- Part-time
…paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 10 mins ago
Seasonal Retail Sales Associate - Womens Shoes, Chula Vista Center
Macy's
Chula Vista, CA
…paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 10 mins ago
M
Retail Sales Associate, Fresno Fashion Fair - Full Time
Macy's
Fresno, CA
- Full-time
…paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 10 mins ago
Retail Fulfillment and Receiving Support Associate, North Point - Flex
Macy's
Alpharetta, GA
…paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 10 mins ago
M
Retail Sales Associate, Mission Viejo - Part Time
Macy's
Mission Viejo, CA
- Part-time
…paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 10 mins ago
M
Retail Support Associate - Shoe Expeditor, Burbank Town Center - Full Time
Macy's
Burbank, CA
- Full-time
…paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 11 mins ago
M
Retail Cosmetics Sales Associate - Lancome, Connecticut Post - Full Time
Macy's
Milford, CT
- Full-time
…paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 14 mins ago
M
Retail Selling Support Associate - Womens Clothing, Mall at Rockingham Park - Part Time
Macy's
Salem, NH
- Part-time
…paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 14 mins ago
M
Seasonal Asset Protection Officer, Goodyear - Full Time
Macy's
Goodyear, AZ
- Full-time
…paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 14 mins ago
M
Warehouse Associate, Los Angeles - Part Time
Macy's
City of Industry, CA
- Part-time
…paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 14 mins ago
M
Retail Customer Experience Associate, Boise Towne Square - Full Time
Macy's
Boise, ID
- Full-time
…paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 14 mins ago
Seasonal Retail Commission Sales Associate - Fine Jewelry, Hawthorne Center
Macy's
Vernon Hills, IL
…selling, genuine hospitality, and active use of our clientele…
Added 19 mins ago
Senior Accounting Associate
V2X
UNAVAILABLE
As a Senior Accounting Associate, you will serve as a senior-level individual contributor responsible for ensuring accurate and timely project cost accounting for U.S. government…
Added 39 mins ago
Project Manager (IT-IA-IM Prog/Proj Mgr II) (Government)
AT&T Technical Services Company, Inc.
Remote, United States
· Analyze Request for Change (RFC) requirements and provide strategic recommendations that align network service delivery with broader business objectives.
Added 53 mins ago
VH
Registered Nurse - DEPUTY ASSOCIATE DIRECTOR FOR PATIENT CARE SERVICE
Veterans Health Administration
Togus, ME
- $191,178 to $228,000 USD / year
Functions as member of the senior executive leadership team of the organization for strategic planning, organizational assessment, and program development;
Added 1 hour ago
VH
Supervisory Education Program Specialist
Veterans Health Administration
Location Negotiable After Selection
- $107,446 to $139,684 USD / year
The Supervisory Education Program Specialist is organizationally known as the Associate Director. The primary purpose of the position is to lead, manage and supervise staff in their…
Added 1 hour ago
VH
Registered Nurse
Veterans Health Administration
Bronx, NY
- $150,639 to $209,386 USD / year
The Bronx VA Medical Center has 1 vacancy for a Nurse IV Deputy Associate Director for Patient Care Service (DADPCS)/ Deputy Nurse Executive (DNE). The incumbent is an advanced healthcare…
Added 1 hour ago
Manager, Clinical Study Start-Up
Penumbra
Remote, United States
The Manager of Clinical Study Start-Up leads the in-house Clinical Research Associate (ICRA) and Clinical Budget Analyst (CBA) teams and oversees study and site start-up activities,…

Crescent Hotels

Front Desk Manager (OEM)

Itasca, IL, United States

$26.32 USD / hour

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Job details

Pay: $26.32 USD / hour
Experience: Minimum of 2 years of hotel Front Office or hotel management experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

Description Crescent Hotels & Resorts is seeking an experienced and guest-focused Front Desk Manager to join our team at the Westin Chicago Northwest – Itasca. This position will oversee daily Front Desk operations, lead and develop the team, ensure exceptional guest service, and maintain operational efficiency while supporting hotel revenue and guest satisfaction goals. The ideal candidate is a hands-on leader with strong hospitality experience, excellent problem-solving skills, and the ability to manage daily operations in a fast-paced hotel environment.

Key Responsibilities

Oversee daily Front Desk, Driver/Bell services, and guest services operations.
Lead, train, coach, and support Front Desk associates to ensure excellent guest service.
Assist with hiring, scheduling, performance evaluations, and associate development.
Respond to guest requests, concerns, and complaints professionally and promptly.
Monitor guest satisfaction scores and implement improvements based on feedback.
Ensure compliance with Marriott brand standards, hotel policies, and Crescent Hotels & Resorts procedures.
Supervise daily Front Desk operations to maximize efficiency, service quality, and revenue opportunities.
Handle guest escalations and make appropriate decisions to resolve issues.
Coordinate with Housekeeping, Reservations, and other departments to ensure smooth hotel operations.
Support group arrivals, departures, and special guest accommodations.
Maintain accurate Front Desk records, reports, and operational documentation.
Assist with staffing coverage and scheduling based on business needs.
Remain calm and professional during emergencies and high-volume periods.
Perform other duties as assigned.

Qualifications

Minimum of 2 years of hotel Front Office or hotel management experience.
Previous supervisory or management experience preferred.
Strong leadership, communication, and guest service skills.
Experience with hotel Property Management Systems (PMS).
Marriott brand experience preferred.
Excellent organizational and multitasking abilities.
Strong problem-solving skills and attention to detail.
Ability to work independently and make decisions in a fast-paced environment.
Flexible availability, including evenings, weekends, and holidays.

Work Schedule This is a full-time position requiring 45 hours of work per week, including 40 regular hours and 5 overtime hours. The schedule will primarily consist of PM shifts focused, including weekends and holidays, based on hotel business needs. Additional overtime may be required depending on operational demands.

Compensation

Potential Annual Earnings: Approximately $65,000, including required overtime. This position is classified as an Overtime Eligible Manager (OEM) – Non-Exempt and is compensated on an hourly basis.

Regular Hourly Rate: $26.32
Overtime Hourly Rate: $39.48 (1.5 times the regular hourly rate)
Required Weekly Hours: 45 hours (40 regular hours + 5 overtime hours)
Estimated Weekly Earnings: $1,250.20
Estimated Annual Earnings: $65,010.40

Annual earnings are based on working 45 paid hours per week for 52 weeks. Additional overtime may be required based on business needs, which could result in annual earnings exceeding $65,000. Job Classification & Timekeeping Requirements - Overtime Eligible Manager (OEM) – Non-Exempt Although this position includes management responsibilities, it is classified as non-exempt and eligible for overtime compensation in accordance with applicable wage and hour laws.

The Front Desk Manager is required to:

Work a scheduled 45-hour workweek, including 5 hours of overtime.
Clock in and out for every shift using the hotel's timekeeping system.
Accurately record all hours worked, including overtime.
Follow established procedures for meal periods and timekeeping.
Review timecards regularly to ensure accurate payroll processing.
Follow hotel procedures for overtime authorization while ensuring all hours worked are reported.

All overtime hours worked beyond 40 hours in a workweek will be compensated at 1.5 times the regular hourly rate, in accordance with applicable law. Why Join Crescent Hotels & Resorts? At Crescent Hotels & Resorts, we are committed to creating a supportive and collaborative workplace where our associates can grow professionally, contribute to operational excellence, and make a meaningful impact. Join our Front Office team and play an important role in delivering exceptional guest experiences while supporting the operational success of the Westin Chicago Northwest. At Crescent Hotels & Resorts, we are a team of hospitality professionals who are deeply connected to and proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, celebrate you, and cheer you on as you shine bright in your career journey. Whether it be our health and wellness programs, best-in-class learning and development, or our travel discounts that "feed your inner explorer," we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us, where You Belong. We Care. Shine Bright. We are looking for our next great team member to join our Front Office leadership team! We are committed to providing you with:

Highly competitive wages
An exceptional benefits plan for eligible associates and their family members
401(k) matching program for eligible associates
Discounts at Crescent-managed properties across North America for you and your family members
Employee meals while on duty
Great work culture

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. All positions listed on this page are outside of Marriott International, Inc. and its subsidiaries (“Marriott”). These businesses are separate companies and separate employers from Marriott. They control their own employment policies and practices, including hiring. If you accept a position with one of these businesses, you will not be employed by Marriott. These links are provided for informational purposes only. Marriott does not endorse or recommend employers and sharing a posting is not an endorsement or recommendation of an employer.

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More about this job

Skills

Front Desk
Scheduling
Regulatory compliance
Housekeeping
Hotel operations
Documentation
Leadership
Communication skills
PMS
Multitasking
Problem solving
Attention to detail
Work independently
Payroll

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