Jobs in the United States

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Sales Associate
Claires Essentials LLC
Spokane, WA
- $17.13 USD / hour
As a Sales Associate, you are both a brand ambassador and a certified Piercing Specialist, delivering safe, professional piercing services while creating welcoming, energetic, and…
Added just now
BIM Intern (Summer 2027)
Arup
New York, NY · Newark, NJ
Engage in the development of office or client BIM procedures/standards and facilitate their implementation into projects
Added 1 min ago
BH
Lead Educator (Infants/Toddlers)- NYU Langone, Manhattan
Bright Horizons Family Solutions
New York, NY
- $23.15 to $31.15 USD / hour
9 college credits in Early Childhood Education and a study plan leading to an Associate's or Bachelor's Degree in Early Childhood Education is required
Added 1 min ago
BH
Child Care Teacher-(Infant/ Toddler/ Two's) - NYU Langone, Manhattan
Bright Horizons Family Solutions
New York, NY
- $23 to $26 USD / hour
9 college credits in Early Childhood Education and a study plan leading to an Associate's or Bachelor's Degree in Early Childhood Education is required
Added 1 min ago
Senior BIM Designer
Arup
San Francisco, CA
Associate or Bachelor’s Degree in BIM technology, Civil Engineering or related field
Added 1 min ago
BIM Designer
Arup
Los Angeles, CA · Houston, TX · Chicago, IL · Seattle, WA · Newark, NJ · Boston, MA · San Francisco, CA · New York, NY · Oakland, CA · Washington, DC
As a Structural BIM Designer, you will play a crucial role in the digital development, coordination, and documentation of structural building projects. Working closely with structural…
Added 1 min ago
Water Services Leader
Arup
San Francisco, CA
We are seeking a Water Services Leader to join Arup’s San Francisco office as an Associate - a leadership level that shapes our business through technical expertise, client leadership,…
Added 1 min ago
Water Services Leader
Arup
Los Angeles, CA
We are seeking a Water Services Leader to join Arup’s Los Angeles office as an Associate - a leadership level that shapes our business through technical expertise, client leadership,…
Added 1 min ago
Office Coordinator - Neurosurgery
Hartford HealthCare Medical Group
Vernon, CT
· Associate/Bachelor’s Degree and/or appropriate certification preferred.
Added 2 mins ago
Certified Pharmacy Technician (CPhT) - St. Elizabeth Youngstown Hospital - PRN
Bon Secours Mercy Health
Youngstown, OH
As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet…
Added 2 mins ago
Clinical Pharmacist - St. Mary's Hospital Richmond
Bon Secours Mercy Health
Richmond, VA
Perform medication education to ensure improved patient/associate understanding and compliance consistent with department guidance
Added 2 mins ago
Certified Pharmacy Technician (CPhT) - St. Mary's Hospital Richmond
Bon Secours Mercy Health
Richmond, VA
As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet…
Added 2 mins ago
Teacher Assistant - Richmond Health Source Shared Services
Bon Secours Mercy Health
Richmond, VA
Assist teachers in implementing age-appropriate classroom activities and learning experiences that support children’s development.
Added 2 mins ago
Clinical Pharmacist - St. Mary's Hospital Richmond
Bon Secours Mercy Health
Richmond, VA
Perform medication education to ensure improved patient/associate understanding and compliance consistent with department guidance
Added 2 mins ago
Patient Care Technician (PCT) - Cardiac Medical - Memorial Regional Medical Center - PRN
Bon Secours Mercy Health
Mechanicsville, VA
Currently enrolled in or a graduate of an Associate’s or Bachelor’s degree (in any field) with no experience requirement. Must successfully complete the RSF PCT Training Program upon hire.
Added 2 mins ago
Chaplain - St. Mary's Hospital - PRN
Bon Secours Mercy Health
Richmond, VA
Completion of lay ministry or in the ordination process. (Required)
Added 2 mins ago
ED Technician Advanced - Emergency Department (ED) - Queen City Medical Center
Bon Secours Mercy Health
Cincinnati, OH
As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet…
Added 3 mins ago
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Store Associate
CVS Health
Monroe, LA
- $15 to $18 USD / hour
The Retail Store Associate position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a…
Added 3 mins ago
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Warehouse Lead
Corning
Phoenix, AZ
- $28 to $31 USD / hour
Coach associates in real time and provide ongoing development feedback.
Added 3 mins ago
Assistant Meat Manager
Albertsons Companies
FORT WORTH, TX · Fort Worth, TX
Leaders invested in your training, career growth and development
Added 3 mins ago
Assistant Deli Manager
Albertsons Companies
HOUSTON, TX · Houston, TX
Leaders invested in your training, career growth and development
Added 3 mins ago
Produce Manager
Albertsons Companies
PLANO, TX · Plano, TX
…merchandising, inventory management, food safety, customer service, and associate development. This position ensures customers receive the freshest produce available while maintaining…
Added 3 mins ago
Administrative Coordinator
Albertsons Companies
RICHARDSON, TX · Richardson, TX
Associate degree or administrative certification preferred.
Added 3 mins ago
Bakers Helper
Albertsons Companies
TACOMA, WA · Tacoma, WA
Leaders invested in your training, career growth & development
Added 3 mins ago
Front End Entry Level
Albertsons Companies
SAN DIEGO, CA · San Diego, CA
Leaders invested in your training, career growth & development.

Crescent Hotels & Resorts

Front Desk Supervisor

Itasca, IL, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Crescent Hotels & Resorts is seeking a motivated and guest-focused Front Desk Supervisor to join our team at the Westin Chicago Northwest – Itasca.

This position provides guidance and leadership to Front Desk associates while ensuring exceptional guest service, smooth daily operations, and a welcoming experience for all hotel guests.

The ideal candidate is a hands-on team player with strong hospitality experience, excellent communication skills, and the ability to lead by example in a fast-paced hotel environment.

Key Responsibilities

Supervise daily Front Desk operations and provide guidance and support to Guest Service associates.
Assign daily responsibilities, communicate expectations, and monitor associate performance.
Greet guests warmly and provide professional, friendly, and efficient service.
Assist with guest check-in and check-out procedures, ensuring accurate reservations, room assignments, and billing.
Respond promptly to guest requests, concerns, and complaints, providing effective solutions.
Handle guest escalations professionally and authorize appropriate service recovery adjustments within established guidelines.
Promote Marriott brand programs and hotel services to enhance the guest experience.
Process guest payments, credit card authorizations, room charges, and cash transactions accurately.
Maintain accurate guest accounts, Front Desk records, and daily reports.
Answer telephone inquiries, assist with guest messages, and provide information about hotel amenities and local attractions.
Support Front Desk associates during busy periods, group arrivals, and departures.
Remain calm and professional during emergencies and high-volume periods.
Ensure compliance with Marriott brand standards, hotel policies, and Crescent Hotels & Resorts procedures.
Maintain a professional appearance and positive working relationships with guests and associates.
Follow hotel safety and security procedures, including proper key control and reporting of safety concerns.
Perform other duties as assigned.

Qualifications

Previous hotel Front Desk or Guest Services experience preferred.
Previous supervisory or team leadership experience preferred.
Strong customer service, communication, and interpersonal skills.
Experience with hotel Property Management Systems (PMS) preferred.
Marriott brand experience is a plus.
Strong organizational skills and attention to detail.
Ability to handle guest concerns with patience, professionalism, and good judgment.
Basic math skills and experience handling cash and payment transactions.
Ability to multitask and work effectively in a fast-paced environment.
Ability to work independently while supporting a team environment.
Ability to stand and walk for extended periods while performing Front Desk responsibilities.
Flexible availability, including evenings, weekends, and holidays.

Work Schedule

This is a full-time, hourly position with a flexible schedule, primarily focused on PM shifts.

Availability to work evenings, weekends, and holidays is required based on hotel business needs.

Why Join Crescent Hotels & Resorts?

At Crescent Hotels & Resorts, we are a team of hospitality professionals who are deeply connected to and proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, celebrate you, and cheer you on as you shine bright in your career journey.

Whether it be our health and wellness programs, best-in-class learning and development, or our travel discounts that "feed your inner explorer," we work hard to create and deliver on what YOU need.

We are ready for you to start your journey with us, where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join our Front Office team! We are committed to providing you with:

Highly competitive wages
An exceptional benefits plan for eligible associates and their family members
401(k) matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts at Crescent-managed properties across North America for you and your family members

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