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Added 30 mins ago
MANAGER IN TRAINING
AutoZone
Raceland, LA
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
Added 33 mins ago
Lead Business Execution Consultant - Unsecured Lending Operations
B10 Wells Fargo Bank, N. A.
CHARLOTTE, NC · CHANDLER, AZ · WEST DES MOINES, IA
Assess, establish, and strengthen core manager routines and operating practices, including coaching, huddles, employee development, inspection, and other routines that improve leader…
Added 33 mins ago
J
Marketing Operations Manager (fixed term)
Jobgether
Remote, United States
- $30 to $34 USD / hour
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Marketing Operations Manager based in United States.
Added 45 mins ago
EE
North Texas Area Manager
E.Q.U.I.P. Enterprises
San Antonio, TX
- $60,000 to $70,000 USD / year
Area Manager - North Texas E.Q.U.I.P. Enterprises
Added 52 mins ago
SO
DCS CASE MANAGER 4 - 11092026-82495
State of Tennessee
TN
- $5,151 to $7,723 USD / month
…management; volunteer services coordination for a children's service program; and/or juvenile classification…
Added 53 mins ago
Case Manager
Chicago Public Schools
IL
Attending all ODLSS professional development and meetings targeted at supporting the case manager/local school district representative
Added 56 mins ago
GR
Career Services Coordinator (Healthcare)
GODDARD RIVERSIDE COMMUNITY CENTER
New York, NY
- $53,500 to $65,000 USD / year
Intro/Program Description: Goddard Riverside is a well-established Manhattan community-based agency with an annual operating budget of approximately $50 million. Goddard Riverside is one of…
Added 1 hour ago
Manager, Commercial Fuel Quality & Advocacy
ONEOK Services Company LLC
Tulsa, OK
The Manager will be an advocate for formulating industry policy at the state and federal levels through proactive engagement with various trade associations. Proactively attend technical…
Added 1 hour ago
Chief of Staff to the CEO
Jobgether
Remote, United States
Partner with the Executive Program Manager to ensure the CEO's time, strategic priorities, and commitments remain aligned.
Added 1 hour ago
WU
Area Manager S5 IL9
Wal-Mart.com USA, LLC
IL
- $65,500 to $98,000 USD / year
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added 1 hour ago
Software, Data & AI Sales Manager & Account Executive
Dean Dorton
Remote, United States
The Sales Manager & Account Executive is responsible for driving revenue growth, leading business development strategy, and managing the performance of the Software, Data & AI sales team.…
Added 1 hour ago
Tax Manager
Dean Dorton
Remote, United States
A Tax Manager supports clients by overseeing the review and preparation of varying complexity tax returns and workpapers, ensuring adherence to compliance regulations, while actively…
Added 1 hour ago
Learning Program Manager
Generac Power Systems Inc
Waukesha, WI
The Learning Program Manager is responsible for designing, developing, implementing, delivering, evaluating, and managing innovative learning and development programs for all company levels…
Added 1 hour ago
Deputy Program Manager
GD Information Technology, Inc.
United States
GDIT is seeking Deputy Program Manager to help support an upcoming contract for FDA Scientific Computing in College Park, MD (primary office) or Gaithersburg, MD.
Added 1 hour ago
Graduate Development Program, Associate Technology Engineer, Technology Engineering
natgridProd
Marlboro, MA · Waltham, MA
National Grid’s Graduate Development Program (GDP) is a year-long development program for recent college graduates who aspire to take on future leadership roles in a dynamic, ever-changing…
Added 1 hour ago
Graduate Development Program, Associate Project Manager, NE Electric Complex Project Management
natgridProd
Waltham, MA · Northboro, MA · Worcester, MA
National Grid’s Graduate Development Program (GDP) is a year-long development program for recent college graduates who aspire to take on future leadership roles in a dynamic, ever-changing…
Added 1 hour ago
AI Principal Technical Program Manager
JPMC page
New York, NY · NY
As a Principal Technical Program Manager at JPMorganChase in Corporate- AI/ML Data Platforms team, you will lead complex, multi-functional technology projects and programs that will impact…
Added 2 hours ago
IME Washington Operations Manager
Dane Street, LLC
Remote, United States
The Washington Operations Manager oversees daily center operations to drive overall profitability, team efficiency, and sustained referral growth. By setting performance expectations and…
Added 2 hours ago
IME Washington Operations Manager
Dane Street, LLC
Remote, United States
The Washington Operations Manager oversees daily center operations to drive overall profitability, team efficiency, and sustained referral growth. By setting performance expectations and…
Added 2 hours ago
IME Washington Operations Manager
Dane Street, LLC
Remote, United States
The Washington Operations Manager oversees daily center operations to drive overall profitability, team efficiency, and sustained referral growth. By setting performance expectations and…
Added 2 hours ago
Membership Content Coordinator Contractor (Remote)
Teaching Strategies, LLC
Remote, United States
The Membership Content Coordinator is essential in managing and developing the comprehensive content catalog and annual learning calendar for our Professional Development Memberships. They…
Added 2 hours ago
Area Manager
Ruppert Landscape
Wake Forest, NC
As an Area Manager, you will be responsible for the operational, financial, and team performance of a portfolio of commercial landscape maintenance accounts. This role leads field and…
Added 2 hours ago
Senior District Manager, Oncology, Lung Head & Neck
J&J Family of Companies
Horsham, PA
Johnson & Johnson Innovative Medicine is recruiting for a Senior District Manager, Oncology, Lung Head & Neck cancers to be based in the Mid Atlantic District which includes: Washington,…
Added 2 hours ago
Senior District Manager, Oncology, Lung Head & Neck
J&J Family of Companies
Horsham, PA
Johnson & Johnson Innovative Medicine is recruiting for a Senior District Manager, Oncology, Lung Head & Neck cancers to be based in the Upstate NY-MA District which includes: Boston, MA,…
Added 2 hours ago
Senior District Manager, Oncology, Lung Head & Neck
J&J Family of Companies
Horsham, PA
Johnson & Johnson Innovative Medicine is recruiting for a Senior District Manager, Oncology, Lung Head & Neck cancers to be based in the New York City District which includes: NYC, Long…

Crescent Hotels & Resorts

Front Desk Manager (OEM)

Itasca, IL, United States

$26.32 USD / hour

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Job details

Pay: $26.32 USD / hour
Experience: Minimum of 2 years of hotel Front Office or hotel management experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

Crescent Hotels & Resorts is seeking an experienced and guest-focused Front Desk Manager to join our team at the Westin Chicago Northwest – Itasca.

This position will oversee daily Front Desk operations, lead and develop the team, ensure exceptional guest service, and maintain operational efficiency while supporting hotel revenue and guest satisfaction goals.

The ideal candidate is a hands-on leader with strong hospitality experience, excellent problem-solving skills, and the ability to manage daily operations in a fast-paced hotel environment.

Key Responsibilities

Oversee daily Front Desk, Driver/Bell services, and guest services operations.
Lead, train, coach, and support Front Desk associates to ensure excellent guest service.
Assist with hiring, scheduling, performance evaluations, and associate development.
Respond to guest requests, concerns, and complaints professionally and promptly.
Monitor guest satisfaction scores and implement improvements based on feedback.
Ensure compliance with Marriott brand standards, hotel policies, and Crescent Hotels & Resorts procedures.
Supervise daily Front Desk operations to maximize efficiency, service quality, and revenue opportunities.
Handle guest escalations and make appropriate decisions to resolve issues.
Coordinate with Housekeeping, Reservations, and other departments to ensure smooth hotel operations.
Support group arrivals, departures, and special guest accommodations.
Maintain accurate Front Desk records, reports, and operational documentation.
Assist with staffing coverage and scheduling based on business needs.
Remain calm and professional during emergencies and high-volume periods.
Perform other duties as assigned.

Qualifications

Minimum of 2 years of hotel Front Office or hotel management experience.
Previous supervisory or management experience preferred.
Strong leadership, communication, and guest service skills.
Experience with hotel Property Management Systems (PMS).
Marriott brand experience preferred.
Excellent organizational and multitasking abilities.
Strong problem-solving skills and attention to detail.
Ability to work independently and make decisions in a fast-paced environment.
Flexible availability, including evenings, weekends, and holidays.

Work Schedule

This is a full-time position requiring 45 hours of work per week, including 40 regular hours and 5 overtime hours.

The schedule will primarily consist of PM shifts focused, including weekends and holidays, based on hotel business needs. Additional overtime may be required depending on operational demands.

Compensation

Potential Annual Earnings: Approximately $65,000, including required overtime.

This position is classified as an Overtime Eligible Manager (OEM) – Non-Exempt and is compensated on an hourly basis.

Regular Hourly Rate: $26.32
Overtime Hourly Rate: $39.48 (1.5 times the regular hourly rate)
Required Weekly Hours: 45 hours (40 regular hours + 5 overtime hours)
Estimated Weekly Earnings: $1,250.20
Estimated Annual Earnings: $65,010.40

Annual earnings are based on working 45 paid hours per week for 52 weeks.

Additional overtime may be required based on business needs, which could result in annual earnings exceeding $65,000.

Job Classification & Timekeeping Requirements - Overtime Eligible Manager (OEM) – Non-Exempt

Although this position includes management responsibilities, it is classified as non-exempt and eligible for overtime compensation in accordance with applicable wage and hour laws.

The Front Desk Manager is required to:

Work a scheduled 45-hour workweek, including 5 hours of overtime.
Clock in and out for every shift using the hotel's timekeeping system.
Accurately record all hours worked, including overtime.
Follow established procedures for meal periods and timekeeping.
Review timecards regularly to ensure accurate payroll processing.
Follow hotel procedures for overtime authorization while ensuring all hours worked are reported.

All overtime hours worked beyond 40 hours in a workweek will be compensated at 1.5 times the regular hourly rate, in accordance with applicable law.

Why Join Crescent Hotels & Resorts?

At Crescent Hotels & Resorts, we are committed to creating a supportive and collaborative workplace where our associates can grow professionally, contribute to operational excellence, and make a meaningful impact.

Join our Front Office team and play an important role in delivering exceptional guest experiences while supporting the operational success of the Westin Chicago Northwest.

At Crescent Hotels & Resorts, we are a team of hospitality professionals who are deeply connected to and proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, celebrate you, and cheer you on as you shine bright in your career journey.

Whether it be our health and wellness programs, best-in-class learning and development, or our travel discounts that "feed your inner explorer," we work hard to create and deliver on what YOU need.

We are ready for you to start your journey with us, where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join our Front Office leadership team! We are committed to providing you with:

Highly competitive wages
An exceptional benefits plan for eligible associates and their family members
401(k) matching program for eligible associates
Discounts at Crescent-managed properties across North America for you and your family members
Employee meals while on duty
Great work culture

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