Application Test and Exercise Support Specialist

Position Summary Creek Technologies is seeking an Application Test and Exercise Support Specialist to support a government contract pending award. This position will provide application testing, technical support, and exercise coordination to ensure online and offline strategic exercise applications operate effectively. The ideal candidate will possess strong troubleshooting, communication, and organizational skills, with experience testing software applications, resolving technical issues, and supporting users during scheduled exercises. This position is contingent upon contract award. Primary Responsibilities

• Test and support online and offline strategic exercise applications.
• Verify user access, application functionality, and exercise setup requirements.
• Conduct application testing and document software issues, test results, and recommended corrections.
• Support technical checks and system readiness activities before scheduled exercises.
• Coordinate with developers and technical teams to troubleshoot and resolve application issues.
• Assist with temporary user accounts, login issues, and application access requests.
• Provide timely responses to technical support requests and communicate expected resolution times.
• Maintain exercise checklists, user instructions, and technical support documentation.
• Track application updates and communicate system changes to users and technical teams.
• Provide user training and guidance on application features and updates.
• Support application testing and deployment for systems operating without internet connectivity.
• Participate in technical meetings and provide status updates on testing, system readiness, and outstanding issues.

Required Qualifications

• Experience testing web-based applications and documenting software defects.
• Experience providing technical support, troubleshooting application issues, or assisting end users.
• Knowledge of software testing procedures, application functionality, and issue tracking.
• Strong organizational, analytical, and problem-solving skills.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work independently and collaboratively with technical teams.
• Must be a U.S. citizen.
• Ability to meet required government access and credentialing requirements.

Preferred Qualifications

• Previous experience supporting federal government or Department of Defense (DoD) technology programs.
• Experience supporting strategic exercises, training events, simulations, or classroom technology.
• Familiarity with online and offline application testing.
• Experience with user account management, application troubleshooting, and technical documentation.
• Knowledge of Microsoft Teams and software issue tracking systems.
• Experience developing user instructions, training materials, and technical support guides.

Education

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field from an accredited college or university.
• Equivalent combinations of education and relevant professional experience may be considered, subject to contract requirements.