The Learning & Development Instructor enables employees to learn, grow, and perform at their highest potential by creating and delivering impactful training experiences across Credit Union 1. Facilitates training utilizing a variety of instructional techniques and technology-based learning tools, this role helps employees navigate change, develop proficiency, and contribute meaningfully to the organization and the communities we serve. This role partners with leaders and subject matter experts to understand business needs, translate operational processes into effective learning solutions, and ensure employees are equipped with the tools and knowledge needed for success. The Instructor provides practice opportunities and ongoing support that encourage confidence, curiosity, and continuous improvement.
This position is located on-site at our Abbott Headquarters (1941 Abbott Rd.) and is open to a Hybrid work schedule.
Pay Range: $28.26/hr. - $42.10/hr.
ESSENTIAL JOB FUNCTIONS:
- Training Delivery: Facilitate instructor-led operational training for new hires, employees assuming new responsibilities, and employees developing additional skills. Maintain proficiency in assigned training topics and operational processes. Periodically conducts one on one training sessions as needed to ensure employees’ continued proficiency in credit union policies, procedures and branch operations.
- Course Development: Develop new instructor-led courses based on operational needs. Partner with subject matter experts to understand processes, determine learning objectives, develop training materials and activities, and prepare courses for delivery.
- Training Maintenance: Review and update instructor-led training as procedures, systems, products, regulations, or business needs change. Ensure training materials remain accurate and relevant.
- Training Requests: Monitor and respond to department email requests for training support. Work with requesting departments to understand the need, determine the appropriate training response, and deliver needed support.
- Learning Facilitation: Present information clearly and effectively using instructional methods appropriate for the audience and learning objective, including demonstration, practice, discussion, scenarios, simulations, and other interactive learning activities.
- Operational Partnership: Build relationships with operational departments and subject matter experts to stay informed of changes, emerging training needs, and opportunities to strengthen employee capability.
- Training Evaluation: Gather feedback and review available training results to identify opportunities to improve course content, facilitation, and employee learning.
- L&D Support: Support additional Learning & Development initiatives and training needs as assigned.
ADDITIONAL RESPONSIBILITIES:
- Performs other duties as assigned.
- Occasional travel to branches or weekend work may be required.
JOB QUALIFICATIONS:
- High school graduate or equivalent, with completed college-level courses in education or communications, desired; Bachelor’s degree in a related field is preferred.
- Minimum two years of banking or credit union experience required, with demonstrated proficiency in financial institution operations and member transactions.
- Experience should include a strong working knowledge of common banking transactions, account servicing, deposit products, lending, and operational procedures. Branch or member-facing banking experience strongly preferred.
- Working knowledge of MS Office products and learning technologies required.
- Must have strong communication, presentation, and facilitation skills and be comfortable instructing groups of varying sizes and experience levels.
- Requires the ability to quickly learn operational processes and systems, simplify complex information, and translate procedures into effective instructor-led training.
- Must be able to develop training materials, assess learner understanding, and provide effective coaching and feedback.
- Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign assets control laws and regulations (OFAC).
BENEFITS AT CU1:At Credit Union 1, we believe in life balance, which means supporting our employees both at work and when away. Eligible positions enjoy a comprehensive benefits package designed to promote overall wellbeing- financially, professionally and personally.
Health & WellnessCredit Union 1 offers employees multiple medical plans to choose from, including PPOs and HSA-qualified plans, as well as dental, vision, and services to support overall mental and physical health.
Financial SecurityEmployees and their families are supported in life planning with employer-paid life insurance, disability coverage, and AD&D coverage. Voluntary plans are offered to cover critical illness, accidents, and hospital indemnity expenses. Employees participate in 401(k) retirement plan with company matching contributions and profit-sharing contributions.
Additional benefits support our employees' lifestyle and family, with generous paid time off, access to CU1's accredited early learning center in Anchorage, Alaska, employee loan and mortgage discounts, education assistance, volunteerism and community engagement opportunities within the communities we serve.
Please note: Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense.
To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Credit Union 1 does not provide visa sponsorship.
Only applicants who meet the minimum requirements for this position will be considered for an interview. This position is open until filled and may close early due to volume of applications.
Thank you for your interest in the opportunity with Credit Union 1!
Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening.
EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at 888-897-7781 or dhs.gov/e-verify.com