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Business Analytics Consultant - Marketing & Customer Analytics
PNC Bank NA
VA · Tysons Corner, VA · East Brunswick, NJ · Pittsburgh, PA
…doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial…
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Premier Client Advisor - PNC Wealth Management
PNC Wealth Management LLC
La Grange Park, IL
…behalf of you and your clients. Our comprehensive, holistic and strategic approach will harmoniously keep all parties on the same side of the table. PNC’s referral program and culture…
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Learning & Talent Development Specialist Senior
PNC Bank NA
PA · Dallas, TX · Farmers Branch, TX
…or a comparable LMS, Microsoft 365 tools, Excel, Power BI, Risk and Compliance environments, and emerging technologies, including AI-enabled process improvement and automation, is highly…
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Human Resource Business Partner Senior--Customer Care Center
PNC Bank NA
PA · Atlanta, GA · Downers Grove, IL · Birmingham, AL
We are seeking a HR Business Partner Senior who will serve as a strategic advisor to Customer Care Center leaders and help translate business strategy into forward-looking workforce and…
Added just now
Financial Advisor - PNC Wealth Management
PNC Wealth Management LLC
Milford, OH
…behalf of you and your clients. Our comprehensive, holistic and strategic approach will harmoniously keep all parties on the same side of the table. PNC’s referral program and culture…
Added just now
Customer Service & Support Manager - Premium Service
PNC Bank NA
United States
As a Customer Service & Support Manager, you will lead a team responsible for delivering exceptional client experiences while driving operational excellence across a complex, multi-channel…
Added 1 min ago
Financial Advisor - PNC Wealth Management
PNC
Milford, OH
…behalf of you and your clients. Our comprehensive, holistic and strategic approach will harmoniously keep all parties on the same side of the table. PNC’s referral program and culture…
Added 1 min ago
Customer Service & Support Manager - Premium Service
PNC
Pittsburgh, PA
As a Customer Service & Support Manager, you will lead a team responsible for delivering exceptional client experiences while driving operational excellence across a complex, multi-channel…
Added 1 min ago
Human Resource Business Partner Senior--Customer Care Center
PNC
Pittsburgh, PA · Birmingham, AL · Atlanta, GA · Downers Grove, IL · Cleveland, OH
We are seeking a HR Business Partner Senior who will serve as a strategic advisor to Customer Care Center leaders and help translate business strategy into forward-looking workforce and…
Added 3 mins ago
Clinical Program Manager - Evernorth - Remote (Clinical Operations Support & Custom Services)
The Cigna Group
United States
The Clinical Program Manager, Custom Implementation & Operations Support Services, leads Clinical Program Advisors and analysts supporting clinical program operations, custom client…
Added 8 mins ago
Program Manager, Global Business Operations
Relativity ODA LLC
IL · KY · KS · ID · DE · CO · NV · NE · MT · MI · MD · ME · IA · FL · CA · UT · OH · NJ · MN · MA · IN · AZ · WI · WA · VA · TX · OK · TN · PA · NC · NM · NY · MO · LA · CT · SC · OR · NH
We're looking for an experienced Program Manager to join our Global Business Operations team. This person will be responsible for leading high-impact, enterprise-wide initiatives. This role…
Added 10 mins ago
Survey Manager - Las Vegas
Civil Science
Las Vegas
Civil Science is seeking a experienced Survey Manager to lead and advance our survey program in Las Vegas. As a Manager, you'll oversee surveyors and support staff within the Survey…
Added 10 mins ago
Survey Division Manager - Fargo
Civil Science
Fargo
Civil Science is seeking a highly experienced and driven Survey Division Manager to lead and expand our survey program across North Dakota. This is a pivotal leadership opportunity for a…
Added 10 mins ago
Survey Division Manager - Williston
Civil Science
Williston
Civil Science is seeking a highly experienced and driven Survey Division Manager to lead and expand our survey program across North Dakota. This is a pivotal leadership opportunity for a…
Added 10 mins ago
Survey Division Manager - Dickinson
Civil Science
Dickinson
Civil Science is seeking a highly experienced and driven Survey Division Manager to lead and expand our survey program across North Dakota. This is a pivotal leadership opportunity for a…
Added 11 mins ago
Transmission Line Technical Manager
Actalent
Atlanta, GA
Job Title: Transmission Line Technical ManagerJob DescriptionThe Transmission Line Technical Manager leads the day-to-day delivery of transmission line engineering services across utility…
Added 14 mins ago
BGS F/A-18 Sustainment Chief Program Engineer (CPE)
The Boeing Company
Hazelwood, MO
Boeing Global Services (BGS) is looking for an energetic, talented, and forward-thinking Engineering Multi-Skill Manager (M-level) to join our USN Engineering Product Support team in St.…
Added 15 mins ago
Associate Director, DevSecOps Architect
S&P Global Inc.
Princeton, NJ
…scalable software delivery across all business units. We are the strategic technology backbone that empowers global development teams through standardized platforms, governance frameworks,…
Added 15 mins ago
DH
Senior Manager, Research Data Operations
Denver Health
Denver, CO
- $109,200 to $174,800 USD / year
The Senior Manager, Research Data Operations provides unified operational leadership over the Research Department's Data Management and Biostatistics functions, ensuring these teams operate…
Added 20 mins ago
CC
Senior Manager, Environmental Sustainability Programs
Carrier Corporation
Remote, United States
- $117,500 to $234,500 USD / year
The Senior Manager, Environmental Sustainability Programs will lead complex cross-functional sustainability initiatives and implementation efforts that support Carrier’s climate strategy,…
Added 24 mins ago
Director, Global Procurement - Technology, AI & Contact Center
Expedia, Inc.
WA
We run as one globally aligned Source-to-Pay (“S2P”) organization: Sourcing leaders apply strategic business partnerships, category strategies, and sourcing discipline, while Operations,…
Added 25 mins ago
NN
Director of Environmental Services & Compliance
NW Natural
Portland, OR
- $170,100 to $251,550 USD / year
The Environmental Services & Compliance Director is responsible for the strategic direction, management, and oversight of the Company's enterprise-wide environmental compliance, permitting,…
Added 25 mins ago
C
Social Determinants of Health Community Partnerships & Network Success Manager
Contexture
Phoenix, AZ
- $6,943 to $8,083 USD / month
The SDOH Community Partnerships & Network Success Manager is responsible, in conjunction with the Director of SDOH, and other Contexture leaders, for developing and promoting the adoption…
Added 26 mins ago
Customer Service Manager
Goodwill of the San Francisco Bay
United States
Our supportive employment programs provide an opportunity to learn while you earn to advance along technology, retail, warehousing and logistics, e-commerce or our Corporate Services Career…
Added 31 mins ago
Project Manager IV
Western Governors University
Salt Lake City, UT
Seven (7) years of Project/Change Management experience in a large organization, which includes strategic planning and risk management

Credit Control LLC

eCollections Manager

Tampa, FL, United States

$55,000 to $75,000 USD / year

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Job details

Pay: $55,000 to $75,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

Build Your Future with an Award-Winning Team at Credit Control!

What if you could grow your career with a company that’s been recognized seven consecutive years (2019–2026) as a Best Place to Work in Collections?

At Credit Control, our success starts with our people. We believe driven, dedicated team members are the foundation of everything we achieve - and we’re committed to rewarding that dedication with competitive pay, outstanding benefits, and meaningful growth opportunities.

Credit Control, LLC is seeking an experienced and results-driven eCollections Manager to lead and optimize our digital collection strategies across a diverse client portfolio. This role will oversee digital outreach channels, including SMS, email, and emerging digital communication platforms, with a focus on maximizing consumer engagement, liquidation, and client performance.

The ideal candidate is highly analytical, data-driven, and experienced in developing, implementing, and managing digital collection campaigns. This individual will be responsible for strategy development, performance analysis, compliance oversight, vendor management, and continuous optimization of digital communication efforts.

Key Responsibilities

Digital Strategy & Execution

Develop and execute comprehensive digital collection strategies across all client portfolios.
Manage and optimize SMS, email, and other digital outreach campaigns to increase consumer engagement and recovery rates.
Design and implement segmentation, targeting, and communication strategies based on portfolio characteristics and consumer behavior.
Evaluate and recommend new technologies, channels, and digital communication methods.

Analytics & Performance Management

Monitor, analyze, and report on digital campaign performance metrics including open rates, click-through rates, response rates, payment conversions, liquidation performance, and cost per recovery.
Utilize data analytics to identify trends, opportunities, and areas for improvement.
Conduct A/B testing and performance experiments to optimize campaign effectiveness.
Provide regular performance reporting and strategic recommendations to leadership and clients.

Client & Stakeholder Management

Collaborate with clients to understand digital communication requirements, goals, and compliance expectations.
Participate in client reviews and business discussions related to digital recovery performance.
Partner with Operations, Compliance, IT, and Vendor Management teams to ensure successful campaign execution.

Compliance & Risk Management

Ensure all digital communication strategies comply with FDCPA, Regulation F, TCPA, state-specific regulations, and client requirements.
Maintain governance processes for message content, disclosures, consent management, and opt-out requirements.
Work closely with Compliance to review and approve campaign content and practices.

Vendor & Technology Oversight

Manage relationships with digital communication providers and platform vendors.
Evaluate vendor performance, deliverability metrics, and return on investment.
Assist in the implementation and optimization of digital outreach platforms and integrations.

Leadership & Continuous Improvement

Serve as the subject matter expert for digital collections strategy.
Identify opportunities to expand digital adoption and drive automation.
Develop best practices, processes, and reporting standards.
Train and support operational teams on digital collection initiatives.

Qualifications

Required

Experience managing digital communications, digital collections, or customer engagement programs.
Strong analytical and reporting skills.
Experience working with large datasets and performance metrics.
Advanced proficiency in Excel and reporting tools.
Knowledge of consumer engagement strategies across SMS and email channels.
Excellent communication and presentation skills.

Preferred

Experience in accounts receivable management, collections, financial services, or debt recovery.
Experience with Power BI, SQL, Tableau, or similar analytics tools.
Knowledge of TCPA, FDCPA, Regulation F, and digital communication compliance requirements.
Experience with digital communication vendors and collection technology platforms.
Familiarity with segmentation modeling and campaign optimization techniques.

Success Metrics

The eCollections Manager will be measured on digital liquidation performance, payment conversion rates, consumer engagement metrics, campaign ROI, client satisfaction, compliance adherence, delivery and response rates, and continuous improvement initiatives.

What We’re Looking For

The successful candidate is a strategic thinker who combines data analysis, operational execution, and compliance awareness to drive measurable business results. They possess a passion for digital engagement, innovation, and continuous improvement while maintaining a consumer-centric and compliant approach to collections.

Compensation & Benefits

Salary: $55,000 – $75,000 annually
Medical, Dental, and Vision coverage
Life insurance
Short Term & Long-Term Disability
Generous Paid Time Off, Vacation, and Holidays
Paid Bereavement Leave
401(k) with Company Match
Professional Development Grant Program
Employee Assistance Program
Fun contests, prizes, and company events
Referral bonus program
ADP Lifemart employee discounts

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