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Operations Admin II
Federal Express Corporation
WAYNE, NJ
- $17.84 to $24.89 USD / hour
Enters settlement adjustments as directed by manager.
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P&D Manager - CSP
Federal Express Corporation
Ladson, SC
Responsible for managing the pickup and delivery (P&D) operations through the management of staff and achieving results indirectly through the use of Independent Contractors (IC),…
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Psychiatric Technician
Grand Mental Health
Tulsa, OK
Conduct assigned safety observations and monitoring in accordance with program procedures and individualized service needs.
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Vice President - Rail Vehicle Engineering
WSP
Boston, MA
…Leads coordination among vehicle engineering, maintenance, operations, signaling, power, maintenance-of-way, consultants, manufacturers, and system suppliers to resolve technical issues and…
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Landscaper II
The University of Central Florida Board of Trustees
Orlando, FL
The University Operations division at UCF is committed to creating a supportive and welcoming environment for our faculty, staff, students, and the broader community. We take pride in…
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Assistant Account Manager
A&B Distributors Inc Of Muskogee
Muskogee, OK
…ambassadors for the brands we represent. The Assistant Account Manager role is designed to launch your career in sales and leadership. In this role, you’ll learn to build strong customer…
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FSQA Manager
Great Lakes Cheese
La Crosse, WI
The Food Safety and Quality Assurance Manager will develop, implement and maintain policy and procedures, to ensure compliance with local, federal and industry regulations and…
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Cook
Palisades Tahoe Resort, LLC
Olympic Valley, CA
- $18.68 to $24.28 USD / hour
…cleanliness, and additional tasks as assigned by the venue…
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Team Member
Circle K
McKees Rocks, PA
Notifies Store Manager of any equipment failure or maintenance/supply needs.
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Store Assistant (Bonused)
Circle K
Lincolnshire, IL
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
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Store Assistant (Bonused)
Circle K
Buffalo Grove, IL
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
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Store Assistant (Bonused)
Circle K
Barrington, IL
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
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Store Assistant (Bonused)
Circle K
Darien, IL
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
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Store Assistant Manager (Bonused)
Circle K
Bolingbrook, IL
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
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Store Assistant Manager
Circle K
Houston, TX
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
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Store Assistant Manager
Circle K
Bryant, AR
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
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Store Assistant Manager
Circle K
Joshua, TX
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
Added 1 min ago
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Assistant Store Manager
Mejuri
Chestnut Hill, MA
- $32 to $35 USD / hour
As an Assistant Store Manager at Mejuri, you’ll be a key player in delivering an exceptional retail experience and supporting the store leadership team with its day-to-day operations.…
Added 1 min ago
Director, Reliability Hardware Systems
IREN
Remote, United States
…racks, networking, and storage. Reporting to the [Reporting Manager], this leader directs multiple system-level reliability teams, drives root-cause investigations of complex field…
Added 1 min ago
Commissioning Project Manager
IREN
Sweetwater, TX
The Commissioning or Cx Project Manager owns commissioning for one IREN campus from contract input through Level 5 integrated systems testing and turnover to Operations, and is the senior…
Added 1 min ago
Bulk Driver - Bellville, TX
Bellville, TX
Manager the Bulk Driver position is responsible for the safe and efficient
Added 1 min ago
Manager Advisory Services
Premier Healthcare Solutions, Inc.
Remote, United States
The Manager works collaboratively within a team of highly qualified Advisory consultants to deliver performance improvement to healthcare systems. This position will be primarily…
Added 2 mins ago
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Occupational Therapist I Acute/SNF - Full-time- Chula Vista
Sharp HealthCare
Chula Vista, CA
- Full-time
Collaborates with Case Manager for referrals/transition of therapy needs with the local CCS Medical Therapy Program/Units for infants being discharged.
Added 2 mins ago
Avionics / Electronics Technician
BARFIELD INC
MIAMI, FL
Reports to the lead person, supervisor, or manager.
Added 2 mins ago
Event Technical Lead, Audio Visual - JW Marriott Minneapolis Mall of America
Encore Global
Minneapolis, MN
…complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event…

Credit Control LLC

eCollections Manager

Tampa, FL, United States

$55,000 to $75,000 USD / year

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Job details

Pay: $55,000 to $75,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

Build Your Future with an Award-Winning Team at Credit Control!

What if you could grow your career with a company that’s been recognized seven consecutive years (2019–2026) as a Best Place to Work in Collections?

At Credit Control, our success starts with our people. We believe driven, dedicated team members are the foundation of everything we achieve - and we’re committed to rewarding that dedication with competitive pay, outstanding benefits, and meaningful growth opportunities.

Credit Control, LLC is seeking an experienced and results-driven eCollections Manager to lead and optimize our digital collection strategies across a diverse client portfolio. This role will oversee digital outreach channels, including SMS, email, and emerging digital communication platforms, with a focus on maximizing consumer engagement, liquidation, and client performance.

The ideal candidate is highly analytical, data-driven, and experienced in developing, implementing, and managing digital collection campaigns. This individual will be responsible for strategy development, performance analysis, compliance oversight, vendor management, and continuous optimization of digital communication efforts.

Key Responsibilities

Digital Strategy & Execution

Develop and execute comprehensive digital collection strategies across all client portfolios.
Manage and optimize SMS, email, and other digital outreach campaigns to increase consumer engagement and recovery rates.
Design and implement segmentation, targeting, and communication strategies based on portfolio characteristics and consumer behavior.
Evaluate and recommend new technologies, channels, and digital communication methods.

Analytics & Performance Management

Monitor, analyze, and report on digital campaign performance metrics including open rates, click-through rates, response rates, payment conversions, liquidation performance, and cost per recovery.
Utilize data analytics to identify trends, opportunities, and areas for improvement.
Conduct A/B testing and performance experiments to optimize campaign effectiveness.
Provide regular performance reporting and strategic recommendations to leadership and clients.

Client & Stakeholder Management

Collaborate with clients to understand digital communication requirements, goals, and compliance expectations.
Participate in client reviews and business discussions related to digital recovery performance.
Partner with Operations, Compliance, IT, and Vendor Management teams to ensure successful campaign execution.

Compliance & Risk Management

Ensure all digital communication strategies comply with FDCPA, Regulation F, TCPA, state-specific regulations, and client requirements.
Maintain governance processes for message content, disclosures, consent management, and opt-out requirements.
Work closely with Compliance to review and approve campaign content and practices.

Vendor & Technology Oversight

Manage relationships with digital communication providers and platform vendors.
Evaluate vendor performance, deliverability metrics, and return on investment.
Assist in the implementation and optimization of digital outreach platforms and integrations.

Leadership & Continuous Improvement

Serve as the subject matter expert for digital collections strategy.
Identify opportunities to expand digital adoption and drive automation.
Develop best practices, processes, and reporting standards.
Train and support operational teams on digital collection initiatives.

Qualifications

Required

Experience managing digital communications, digital collections, or customer engagement programs.
Strong analytical and reporting skills.
Experience working with large datasets and performance metrics.
Advanced proficiency in Excel and reporting tools.
Knowledge of consumer engagement strategies across SMS and email channels.
Excellent communication and presentation skills.

Preferred

Experience in accounts receivable management, collections, financial services, or debt recovery.
Experience with Power BI, SQL, Tableau, or similar analytics tools.
Knowledge of TCPA, FDCPA, Regulation F, and digital communication compliance requirements.
Experience with digital communication vendors and collection technology platforms.
Familiarity with segmentation modeling and campaign optimization techniques.

Success Metrics

The eCollections Manager will be measured on digital liquidation performance, payment conversion rates, consumer engagement metrics, campaign ROI, client satisfaction, compliance adherence, delivery and response rates, and continuous improvement initiatives.

What We’re Looking For

The successful candidate is a strategic thinker who combines data analysis, operational execution, and compliance awareness to drive measurable business results. They possess a passion for digital engagement, innovation, and continuous improvement while maintaining a consumer-centric and compliant approach to collections.

Compensation & Benefits

Salary: $55,000 – $75,000 annually
Medical, Dental, and Vision coverage
Life insurance
Short Term & Long-Term Disability
Generous Paid Time Off, Vacation, and Holidays
Paid Bereavement Leave
401(k) with Company Match
Professional Development Grant Program
Employee Assistance Program
Fun contests, prizes, and company events
Referral bonus program
ADP Lifemart employee discounts

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