Jobs in the United States

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Manager Business Management 1
Northrop Grumman
Huntsville
…Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation…
Added just now
DevOps Engineering Manager 1
Northrop Grumman
Linthicum Heights · Baltimore
Partner with software, systems, test, cybersecurity, hardware, and program teams to support demand priorities and resolve cross-functional issues.
Added 1 min ago
Production Manager | Tradeshows and Executive Events (Mgr 2)
Northrop Grumman
Falls Church · Annapolis · Linthicum Heights
…Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid…
Added 1 min ago
Industrial Security Analyst - Level 2
Northrop Grumman
Chandler
…accountability, and facility/program security. The ISA will partner closely with government customers, program teams, and internal stakeholders to enable mission success while safeguarding…
Added 1 min ago
CLS-F35 Aircraft Mechanic 3 (Beaufort SC)
Northrop Grumman
Beaufort
You will assist with OJT training for team members and partner aircraft maintenance personnel.
Added 1 min ago
P
SAP Testing & Quality Assurance Lead
Pentair
Golden Valley, MN
- $95,500 to $177,300 USD / year
Partner with the Test Automation Team to drive expansion of automated testing capabilities using Tricentis Tosca and related testing tools, improving regression coverage, execution…
Added 1 min ago
National Account Director
Manulife
Remote, United States
You will also partner directly with key contacts at the National Account relationship level to drive awareness of JH solutions and work across various internal departments in the Life…
Added 1 min ago
FLIGHT DECK Manager
GE Aerospace
Hooksett, NH
…benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential…
Added 1 min ago
Supplier Quality Engineer Lead
BAE Systems
Nashua, NH
…work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have…
Added 1 min ago
Chemistry Technician
System One
Nashua, NH
…compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including…
Added 1 min ago
CI Manager Northeast
National Power, LLC
Manchester, NH
…pipeline development, estimating and quoting, strategic account coverage, and leading field execution teams (PMs and DC Installers) to deliver a strong customer experience and profitable…
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Power Platforms Junior Engineer
Serco
Concord, NH
…Flankspeed environment and governance model. This role will partner with mission stakeholders, systems engineers, and cybersecurity teams to deliver secure, compliant, and scalable business…
Added 1 min ago
Field Access Manager - New Orleans
Merck
Concord, NH
…within an assigned geography on matters related to access and coverage to facilitate appropriate patient access. The FAM will analyze access issues and act as the local access resource for…
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Senior Cybersecurity Architect (Cloud)
Amentum
Concord, NH
…onboarding, policy configuration, security recommendations, coverage, alert integrations, and platform…
Added 1 min ago
Cybersecurity Engineer (Cloud)
Amentum
Concord, NH
…onboarding, policy configuration, security recommendations, coverage monitoring, and alert…
Added 1 min ago
Associate Director, Medical Publications (CNS)
Otsuka America Pharmaceutical Inc.
Concord, NH
Partner with Clinical Development, Global Integrated Evidence & Innovation, Medical Strategy, and Medical Communications teams to support data readiness and timely dissemination of clinical…
Added 2 mins ago
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Commissioning Manager
lhh
San Francisco, CA
- $140,000 to $165,000 USD / year
Partner with regional leadership on resource planning and continuously improve commissioning procedures based on lessons learned
Added 3 mins ago
Data Scientist IV
Great Place to Work
Remote, United States
Cross-train with the Principal Data Scientist to maintain coverage during peak periods.
Added 4 mins ago
VP - BD, Space and Missile Defense Solutions
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Integrate growth plans. Partner with business area leaders to build a focused SMDS roadmap with accountable owners, milestones, resources, and pipeline and forecast implications. Identify…
Added 7 mins ago
Commercial Insurance Placement Specialist
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Charlotte, NC · Raleigh, NC · Burlington, NC
Under the direction of the Chief Marketing Officer, the Commercial Insurance Placement Specialist role is responsible for the effective marketing of insurance risks to companies in…
Added 8 mins ago
VP, Assistant General Counsel - Insurance Operations
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Advise underwriting and premium audit teams regarding classification, coverage, and insurance-related legal issues.
Added 8 mins ago
Senior Payroll Core Services Specialist
TriNet
Atlanta
…our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features…
Added 9 mins ago
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Assistant Restaurant Manager
CEC Entertainment, LLC
San Bruno, CA
- $18.4 to $20.45 USD / hour
Full-time employees (averaging 29.5+ hours/week) are eligible for comprehensive medical, dental, and vision coverage, paid sick/vacation time, paid holidays (where applicable), FSA/HSA…
Added 10 mins ago
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Natural Resources Program Coordinator
City of Hillsboro
Hillsboro, OR
- $91,897 to $120,931 USD / year
…Water Dept. which is part of a forward-thinking City and a partner in several momentous regional projects. Collaboration is key in this position, as the Water Resources Program Coordinator…
Added 11 mins ago
Vice President, Global Brand Creative & Experiences
at Marriott
Bethesda, MD · NY
As a senior leader within Global Creative, this role will partner closely with Brand, Integrated Marketing, Social and Editorial, Digital, Loyalty, Partnerships, Communications, regional…

Credit Control LLC

eCollections Manager

Tampa, FL, United States

$55,000 to $75,000 USD / year

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Job details

Pay: $55,000 to $75,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

Build Your Future with an Award-Winning Team at Credit Control!

What if you could grow your career with a company that’s been recognized seven consecutive years (2019–2026) as a Best Place to Work in Collections?

At Credit Control, our success starts with our people. We believe driven, dedicated team members are the foundation of everything we achieve - and we’re committed to rewarding that dedication with competitive pay, outstanding benefits, and meaningful growth opportunities.

Credit Control, LLC is seeking an experienced and results-driven eCollections Manager to lead and optimize our digital collection strategies across a diverse client portfolio. This role will oversee digital outreach channels, including SMS, email, and emerging digital communication platforms, with a focus on maximizing consumer engagement, liquidation, and client performance.

The ideal candidate is highly analytical, data-driven, and experienced in developing, implementing, and managing digital collection campaigns. This individual will be responsible for strategy development, performance analysis, compliance oversight, vendor management, and continuous optimization of digital communication efforts.

Key Responsibilities

Digital Strategy & Execution

Develop and execute comprehensive digital collection strategies across all client portfolios.
Manage and optimize SMS, email, and other digital outreach campaigns to increase consumer engagement and recovery rates.
Design and implement segmentation, targeting, and communication strategies based on portfolio characteristics and consumer behavior.
Evaluate and recommend new technologies, channels, and digital communication methods.

Analytics & Performance Management

Monitor, analyze, and report on digital campaign performance metrics including open rates, click-through rates, response rates, payment conversions, liquidation performance, and cost per recovery.
Utilize data analytics to identify trends, opportunities, and areas for improvement.
Conduct A/B testing and performance experiments to optimize campaign effectiveness.
Provide regular performance reporting and strategic recommendations to leadership and clients.

Client & Stakeholder Management

Collaborate with clients to understand digital communication requirements, goals, and compliance expectations.
Participate in client reviews and business discussions related to digital recovery performance.
Partner with Operations, Compliance, IT, and Vendor Management teams to ensure successful campaign execution.

Compliance & Risk Management

Ensure all digital communication strategies comply with FDCPA, Regulation F, TCPA, state-specific regulations, and client requirements.
Maintain governance processes for message content, disclosures, consent management, and opt-out requirements.
Work closely with Compliance to review and approve campaign content and practices.

Vendor & Technology Oversight

Manage relationships with digital communication providers and platform vendors.
Evaluate vendor performance, deliverability metrics, and return on investment.
Assist in the implementation and optimization of digital outreach platforms and integrations.

Leadership & Continuous Improvement

Serve as the subject matter expert for digital collections strategy.
Identify opportunities to expand digital adoption and drive automation.
Develop best practices, processes, and reporting standards.
Train and support operational teams on digital collection initiatives.

Qualifications

Required

Experience managing digital communications, digital collections, or customer engagement programs.
Strong analytical and reporting skills.
Experience working with large datasets and performance metrics.
Advanced proficiency in Excel and reporting tools.
Knowledge of consumer engagement strategies across SMS and email channels.
Excellent communication and presentation skills.

Preferred

Experience in accounts receivable management, collections, financial services, or debt recovery.
Experience with Power BI, SQL, Tableau, or similar analytics tools.
Knowledge of TCPA, FDCPA, Regulation F, and digital communication compliance requirements.
Experience with digital communication vendors and collection technology platforms.
Familiarity with segmentation modeling and campaign optimization techniques.

Success Metrics

The eCollections Manager will be measured on digital liquidation performance, payment conversion rates, consumer engagement metrics, campaign ROI, client satisfaction, compliance adherence, delivery and response rates, and continuous improvement initiatives.

What We’re Looking For

The successful candidate is a strategic thinker who combines data analysis, operational execution, and compliance awareness to drive measurable business results. They possess a passion for digital engagement, innovation, and continuous improvement while maintaining a consumer-centric and compliant approach to collections.

Compensation & Benefits

Salary: $55,000 – $75,000 annually
Medical, Dental, and Vision coverage
Life insurance
Short Term & Long-Term Disability
Generous Paid Time Off, Vacation, and Holidays
Paid Bereavement Leave
401(k) with Company Match
Professional Development Grant Program
Employee Assistance Program
Fun contests, prizes, and company events
Referral bonus program
ADP Lifemart employee discounts

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