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Store Manager
Grocery Outlet
Williamsburg, VA
The Store Manager leads all aspects of a Grocery Outlet location. This role carries full accountability for business performance, operational consistency, team leadership, and customer…
Added just now
Store Manager
Grocery Outlet
Chesapeake, VA
The Store Manager leads all aspects of a Grocery Outlet location. This role carries full accountability for business performance, operational consistency, team leadership, and customer…
Added 1 min ago
Talent Acquisition Specialist (Intermediate OR Senior)
Teacher Retirement System of Texas (TRS)
Austin, TX
Collaborates to coordinate the TRS’ internship program and builds long-term relationships with colleges, universities, professional organizations, and functional leaders within the…
Added 1 min ago
Quality Assurance Supervisor
Thrive Foods
AMERICAN FORK, UT
Lead or support investigations related to quality events, including NCRs, CAPAs, and SCARs.
Added 1 min ago
Restaurant General Manager
Shake Shack Enterprises, LLC
North Wales, PA
Promote the brand in the local community through word-of-mouth and restaurant events
Added 1 min ago
Assistant General Manager
Shake Shack Enterprises, LLC
North Wales, PA
Promote the brand in the local community through word-of-mouth and restaurant events
Added 1 min ago
Sous Chef
MEZZE CULVER CITY LLC
Culver City, CA
Drive immediate recovery for remakes and service issues, capture learnings in manager logs.
Added 1 min ago
B
Senior Intelligence Team Lead – CIF JPMO (DIA)
B&A
Washington, DC
- $130,000 to $200,000 USD / year
Coordinate with the overall Task Order Program Manager on technical efforts and task order performance.
Added 1 min ago
B
Senior Intelligence Team Lead – CMG (DIA)
B&A
Washington, DC
- $130,000 to $200,000 USD / year
Coordinate with the overall Task Order Program Manager on technical efforts and task order performance.
Added 1 min ago
B
Senior Intelligence Team Lead – DDGI HQ (DIA)
B&A
Washington, DC
- $130,000 to $200,000 USD / year
Coordinate with the overall Task Order Program Manager on technical efforts and task order performance.
Added 1 min ago
B
Senior Intelligence Team Lead – DDGI O&I (DIA)
B&A
Washington, DC
- $130,000 to $200,000 USD / year
Coordinate with the overall Task Order Program Manager on technical efforts and task order performance.
Added 1 min ago
B
Senior Intelligence Team Lead – EERC (DIA)
B&A
Washington, DC
- $130,000 to $200,000 USD / year
Coordinate with the overall Task Order Program Manager on technical efforts and task order performance.
Added 1 min ago
B
Senior Intelligence Team Lead – IPRC (DIA)
B&A
Washington, DC
- $130,000 to $200,000 USD / year
Coordinate with the overall Task Order Program Manager on technical efforts and task order performance.
Added 1 min ago
B
Senior Intelligence Team Lead – MARC (DIA)
B&A
Washington, DC
- $130,000 to $200,000 USD / year
Coordinate with the overall Task Order Program Manager on technical efforts and task order performance.
Added 1 min ago
EM
Public Programs Coordinator
El Museo del Barrio
New York, NY
- $60,000 to $65,000 USD / year
Report to: Manager of Public Programs & Cultural Engagement
Added 2 mins ago
S
2027 Legal Summer Intern
Schonfeld
NY
- $85,000 to $95,000 USD / year
…and accelerate your career. We will pair you with a dedicated manager and a mentor who’ll guide your development over the course of the internship and beyond. Throughout the program, you…
Added 2 mins ago
Associate Director - Cost Manager / Quantity Surveyor (Semiconductor Construction)
Turner & Townsend
Boise, ID
Our capabilities include program, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 2 mins ago
Night Monitor (Flex)
CJE SeniorLife Brand
Skokie, IL
Creates orders and reviews them with the manager.
Added 3 mins ago
NL
Cook
NEXDINE, LLC
Mouth of Wilson, VA
- $13 to $16 USD / hour
The Cook reports to the Chef or Chef Manager. The Cook is responsible for preparing and serving breakfast, lunch and/or catered events. The Cook may be required to operate equipment,…
Added 3 mins ago
CC
Part-Time Well-Being Program Manger
ComPsych Corporation
Cleveland, OH
- $30 to $40 USD / hour
- Part-time
The Well-Being Program Manager serves as an onsite partner supporting the health and well-being of employees through personalized coaching, engaging well-being programming, and proactive…
Added 3 mins ago
TI
Project Manager -- Office of Tech Innovation
Trimble Inc.
Westminster, CO
- $105,600 to $145,200 USD / year
Step into a high-impact role as a project manager for the Office of Technology Innovation (OTI) at our corporate headquarters. In this role, you will support and coordinate a diverse…
Added 3 mins ago
Regional Sales Manager Public Sector NY
Ericsson
NY
The Regional Sales Manager (RSM) – New York Public Sector is responsible for driving sales within an assigned territory, delivering exceptional customer service, and expanding Ericsson…
Added 3 mins ago
JC
Public Health Nurse II - Communicable Disease Program Manager
Jackson County (NC)
Sylva, NC
- $52,491.53 to $65,218.95 USD / year
This Public Health Nurse II will serve primarily as the Community Disease Program Manager to include Sexually Transmitted Diseases (STD), Tuberculosis, and Infection Control. Serve as…
Added 3 mins ago
Assistant Community Manager
Neighborly Ventures
Happy Valley, OR
Neighborly Communities is searching for an Assistant Community Manager to join our team at The Heights in Happy Valley!
Added 5 mins ago
Store Manager - Pensacola, FL
Casey's
Pensacola, FL
…merchandising, loss prevention, and food preparation. As a Casey's Store Manager, we offer a customizable career path to help you continue growing your management and leadership…

Credit Control LLC

eCollections Manager

Tampa, FL, United States

$55,000 to $75,000 USD / year

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Job details

Pay: $55,000 to $75,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

Build Your Future with an Award-Winning Team at Credit Control!

What if you could grow your career with a company that’s been recognized seven consecutive years (2019–2026) as a Best Place to Work in Collections?

At Credit Control, our success starts with our people. We believe driven, dedicated team members are the foundation of everything we achieve - and we’re committed to rewarding that dedication with competitive pay, outstanding benefits, and meaningful growth opportunities.

Credit Control, LLC is seeking an experienced and results-driven eCollections Manager to lead and optimize our digital collection strategies across a diverse client portfolio. This role will oversee digital outreach channels, including SMS, email, and emerging digital communication platforms, with a focus on maximizing consumer engagement, liquidation, and client performance.

The ideal candidate is highly analytical, data-driven, and experienced in developing, implementing, and managing digital collection campaigns. This individual will be responsible for strategy development, performance analysis, compliance oversight, vendor management, and continuous optimization of digital communication efforts.

Key Responsibilities

Digital Strategy & Execution

Develop and execute comprehensive digital collection strategies across all client portfolios.
Manage and optimize SMS, email, and other digital outreach campaigns to increase consumer engagement and recovery rates.
Design and implement segmentation, targeting, and communication strategies based on portfolio characteristics and consumer behavior.
Evaluate and recommend new technologies, channels, and digital communication methods.

Analytics & Performance Management

Monitor, analyze, and report on digital campaign performance metrics including open rates, click-through rates, response rates, payment conversions, liquidation performance, and cost per recovery.
Utilize data analytics to identify trends, opportunities, and areas for improvement.
Conduct A/B testing and performance experiments to optimize campaign effectiveness.
Provide regular performance reporting and strategic recommendations to leadership and clients.

Client & Stakeholder Management

Collaborate with clients to understand digital communication requirements, goals, and compliance expectations.
Participate in client reviews and business discussions related to digital recovery performance.
Partner with Operations, Compliance, IT, and Vendor Management teams to ensure successful campaign execution.

Compliance & Risk Management

Ensure all digital communication strategies comply with FDCPA, Regulation F, TCPA, state-specific regulations, and client requirements.
Maintain governance processes for message content, disclosures, consent management, and opt-out requirements.
Work closely with Compliance to review and approve campaign content and practices.

Vendor & Technology Oversight

Manage relationships with digital communication providers and platform vendors.
Evaluate vendor performance, deliverability metrics, and return on investment.
Assist in the implementation and optimization of digital outreach platforms and integrations.

Leadership & Continuous Improvement

Serve as the subject matter expert for digital collections strategy.
Identify opportunities to expand digital adoption and drive automation.
Develop best practices, processes, and reporting standards.
Train and support operational teams on digital collection initiatives.

Qualifications

Required

Experience managing digital communications, digital collections, or customer engagement programs.
Strong analytical and reporting skills.
Experience working with large datasets and performance metrics.
Advanced proficiency in Excel and reporting tools.
Knowledge of consumer engagement strategies across SMS and email channels.
Excellent communication and presentation skills.

Preferred

Experience in accounts receivable management, collections, financial services, or debt recovery.
Experience with Power BI, SQL, Tableau, or similar analytics tools.
Knowledge of TCPA, FDCPA, Regulation F, and digital communication compliance requirements.
Experience with digital communication vendors and collection technology platforms.
Familiarity with segmentation modeling and campaign optimization techniques.

Success Metrics

The eCollections Manager will be measured on digital liquidation performance, payment conversion rates, consumer engagement metrics, campaign ROI, client satisfaction, compliance adherence, delivery and response rates, and continuous improvement initiatives.

What We’re Looking For

The successful candidate is a strategic thinker who combines data analysis, operational execution, and compliance awareness to drive measurable business results. They possess a passion for digital engagement, innovation, and continuous improvement while maintaining a consumer-centric and compliant approach to collections.

Compensation & Benefits

Salary: $55,000 – $75,000 annually
Medical, Dental, and Vision coverage
Life insurance
Short Term & Long-Term Disability
Generous Paid Time Off, Vacation, and Holidays
Paid Bereavement Leave
401(k) with Company Match
Professional Development Grant Program
Employee Assistance Program
Fun contests, prizes, and company events
Referral bonus program
ADP Lifemart employee discounts

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