Jobs in the United States

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Sr. Service Technician, Seattle
Lucid Motors
Seattle, WA
…innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach…
Added just now
Environmental Risk Officer II
Truist Bank
Atlanta, GA · Charlotte, NC
…restriction, or removal of firms from the Bank’s approved consultant…
Added 2 mins ago
Assistant EHS Manager
James G. Davis Construction Corp.
Rockville, MD
The role of the Assistant EHS Manager is to eliminate or control hazardous conditions resulting from human error, equipment and machine operations which may lead to human injury and / or…
Added 3 mins ago
FE
US Express Product Marketing Manager
Federal Express Corporation
Collierville, TN
- $9,719.96 to $17,393.61 USD / month
…station and facility alignment), collaborating with P&E and Program Management Offices to ensure competitive market coverage and seamless…
Added 5 mins ago
Senior Cost Manager - Data Center
Turner & Townsend
Remote, United States
The successful candidate will have extensive experience supporting complex mission-critical or advanced technology construction programs, with strong expertise in cost planning, estimating,…
Added 6 mins ago
Nonprofit GTM Strategy Manager
Okta
Bellevue, WA · Chicago, IL · NY · Washington, DC
Okta is looking for an entrepreneurial, data-driven Nonprofit GTM Strategy Manager to join our team. At Okta, we are building a world where anyone can safely use any technology.…
Added 8 mins ago
Technical Editor
Scientific Research Corporation
Eglin AFB, FL
Providing support to the Program Manager and contracting team by performing as the Senior Technical Writer
Added 8 mins ago
Senior Manager, Finance Operations
Quality Technology Services, LLC
United States
As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven…
Added 8 mins ago
Supervisor, Critical Operations
Quality Technology Services, LLC
United States
As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven…
Added 8 mins ago
Supervisor, Critical Operations
Quality Technology Services, LLC
United States
As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven…
Added 8 mins ago
Manager, Critical Operations
Quality Technology Services, LLC
United States
As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven…
Added 8 mins ago
26026084 Enablement Program (Content Mgmt Systems) Marketing Manager
Bank of America, National Association
United States
…products and processes. Key responsibilities include using advanced analysis and problem solving to recommend improvements and solutions, and may own or support marketing operations…
Added 11 mins ago
GME Program Manager I
Cleveland Clinic
United States
Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside…
Added 12 mins ago
Cryogenic Systems Engineering Manager
LLNL
Livermore, CA
Lawrence Livermore National Laboratory (LLNL) has turned bold ideas into world-changing impact advancing science and technology to strengthen U.S. security and promote global stability.
Added 12 mins ago
CO
Laboratory Manager
City of Raleigh North Carolina
Raleigh, NC
- $90,640 to $140,476 USD / year
Raleigh Water, a division of the City of Raleigh, is seeking an experienced Laboratory Manager to join its team. This role provides leadership, management, and oversight of laboratory and…
Added 12 mins ago
Manager, Corporate Communications
Benecard Services Inc.
Nashville, TN
BeneCard PBF provides self-funded prescription benefit program administration with a personalized approach through focused, clinical expertise. Our business model operates on a customized…
Added 15 mins ago
Senior Manager Quality Operations
Ferring
Minneapolis, MN
Summary: The Sr. Quality Operations Manager is responsible for establishing and maintaining Quality Operations systems to support and provide quality oversight to Manufacturing Operations,…
Added 18 mins ago
HI
Manufacturing Engineer
HGC Industries
Indianapolis, IN
- $75,000 to $90,000 USD / year
…over 50 years, our customers have trusted us to fulfill their advanced sealing & stamping requirements. We provide technical sealing and stamping solutions to customers worldwide through…
Added 19 mins ago
D&
Senior Manager, Compliance Monitoring and Analytics (R-20102)
Dun & Bradstreet
Florham Park, NJ
- $113,900 to $191,400 USD / year
The role partners with business leaders and technology providers to integrate regulatory requirements into sales processes and systems, drive compliance education, and enhance risk…
Added 19 mins ago
AI & Decision Science Intern
SET Services Group LLC
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The JM Family College Internship Program is designed to create an opportunity for college students to have meaningful work experiences that tie to their programs of study. As part of this…
Added 20 mins ago
Product Manager, Optical
CVI Laser, LLC
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Role Overview: The Product Manager for Optical drives product strategy, roadmap direction, portfolio performance, and commercial alignment for optical solutions within the Global…
Added 21 mins ago
Experience Manager
Ulta Beauty, Inc.
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The Experience Manager (EM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 22 mins ago
Diesel Technician/Mechanic II
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…your skills from learn from other experienced techs and your…
Added 23 mins ago
TC
Financial Relationship Banker
The Croghan Colonial Bank
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- $22 to $30 USD / hour
…Financial Relationship Banker is expected to operate at an advanced level of relationship management and business development. This position expands Croghan's presence within the…
Added 25 mins ago
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Sr Acct Manager - SLED Sales
Cellco Partnership
Chicago, IL
- $53,000 to $92,000 USD / year
…commission. Planning to go above and beyond? Our commission program allows unlimited opportunity which could allow top earners to exceed compensation plans and compete for various sales…

Credit Control LLC

eCollections Manager

Tampa, FL, United States

$55,000 to $75,000 USD / year

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Job details

Pay: $55,000 to $75,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

Build Your Future with an Award-Winning Team at Credit Control!

What if you could grow your career with a company that’s been recognized seven consecutive years (2019–2026) as a Best Place to Work in Collections?

At Credit Control, our success starts with our people. We believe driven, dedicated team members are the foundation of everything we achieve - and we’re committed to rewarding that dedication with competitive pay, outstanding benefits, and meaningful growth opportunities.

Credit Control, LLC is seeking an experienced and results-driven eCollections Manager to lead and optimize our digital collection strategies across a diverse client portfolio. This role will oversee digital outreach channels, including SMS, email, and emerging digital communication platforms, with a focus on maximizing consumer engagement, liquidation, and client performance.

The ideal candidate is highly analytical, data-driven, and experienced in developing, implementing, and managing digital collection campaigns. This individual will be responsible for strategy development, performance analysis, compliance oversight, vendor management, and continuous optimization of digital communication efforts.

Key Responsibilities

Digital Strategy & Execution

Develop and execute comprehensive digital collection strategies across all client portfolios.
Manage and optimize SMS, email, and other digital outreach campaigns to increase consumer engagement and recovery rates.
Design and implement segmentation, targeting, and communication strategies based on portfolio characteristics and consumer behavior.
Evaluate and recommend new technologies, channels, and digital communication methods.

Analytics & Performance Management

Monitor, analyze, and report on digital campaign performance metrics including open rates, click-through rates, response rates, payment conversions, liquidation performance, and cost per recovery.
Utilize data analytics to identify trends, opportunities, and areas for improvement.
Conduct A/B testing and performance experiments to optimize campaign effectiveness.
Provide regular performance reporting and strategic recommendations to leadership and clients.

Client & Stakeholder Management

Collaborate with clients to understand digital communication requirements, goals, and compliance expectations.
Participate in client reviews and business discussions related to digital recovery performance.
Partner with Operations, Compliance, IT, and Vendor Management teams to ensure successful campaign execution.

Compliance & Risk Management

Ensure all digital communication strategies comply with FDCPA, Regulation F, TCPA, state-specific regulations, and client requirements.
Maintain governance processes for message content, disclosures, consent management, and opt-out requirements.
Work closely with Compliance to review and approve campaign content and practices.

Vendor & Technology Oversight

Manage relationships with digital communication providers and platform vendors.
Evaluate vendor performance, deliverability metrics, and return on investment.
Assist in the implementation and optimization of digital outreach platforms and integrations.

Leadership & Continuous Improvement

Serve as the subject matter expert for digital collections strategy.
Identify opportunities to expand digital adoption and drive automation.
Develop best practices, processes, and reporting standards.
Train and support operational teams on digital collection initiatives.

Qualifications

Required

Experience managing digital communications, digital collections, or customer engagement programs.
Strong analytical and reporting skills.
Experience working with large datasets and performance metrics.
Advanced proficiency in Excel and reporting tools.
Knowledge of consumer engagement strategies across SMS and email channels.
Excellent communication and presentation skills.

Preferred

Experience in accounts receivable management, collections, financial services, or debt recovery.
Experience with Power BI, SQL, Tableau, or similar analytics tools.
Knowledge of TCPA, FDCPA, Regulation F, and digital communication compliance requirements.
Experience with digital communication vendors and collection technology platforms.
Familiarity with segmentation modeling and campaign optimization techniques.

Success Metrics

The eCollections Manager will be measured on digital liquidation performance, payment conversion rates, consumer engagement metrics, campaign ROI, client satisfaction, compliance adherence, delivery and response rates, and continuous improvement initiatives.

What We’re Looking For

The successful candidate is a strategic thinker who combines data analysis, operational execution, and compliance awareness to drive measurable business results. They possess a passion for digital engagement, innovation, and continuous improvement while maintaining a consumer-centric and compliant approach to collections.

Compensation & Benefits

Salary: $55,000 – $75,000 annually
Medical, Dental, and Vision coverage
Life insurance
Short Term & Long-Term Disability
Generous Paid Time Off, Vacation, and Holidays
Paid Bereavement Leave
401(k) with Company Match
Professional Development Grant Program
Employee Assistance Program
Fun contests, prizes, and company events
Referral bonus program
ADP Lifemart employee discounts

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