Mobile Patrol Supervisor

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Description

Company License:

PPO # 13822 | ACO # 6710

Location:

San Jose, CA (Covering South Bay & Peninsula client sites)

Reports To:

Security Operations Manager

Compensation:

$27.00 – $28.00 per hour

Employment Type:

Full-Time (10-Hour Shifts)

Website:

www.creativesecurity.com Available Shift Schedules

• Day Shift: Thursday – Sunday | 5:00 AM – 3:00 PM (10-hour shifts)
• Swing/Night Shift: Thursday – Sunday | 2:00 PM – 12:00 AM (10-hour shifts) About the Role Creative Security is seeking professional, highly qualified Mobile Patrol Supervisors to oversee daily field operations, lead mobile team members, and manage multi-site patrol routes across the South Bay and Peninsula. This role blends hands-on tactical leadership with operational oversight. You will be responsible for conducting field quality checks, responding to high-priority alarms, mentoring officers, and ensuring high-level execution of post orders and reporting protocols across all client sites.

Key Responsibilities

Field Leadership & Operations

• Field Oversight & Site Checks: Conduct routine and unannounced field checks to ensure officers comply with Post Orders, client expectations, and uniform/grooming standards.
• Mobile Patrol & Route Support: Safely operate company vehicles starting from San Jose to cover and inspect routes across Morgan Hill, San Jose, Redwood City, Palo Alto, and Hayward.
• Incident Management & Response: Respond professionally to urgent alarm responses, emergency calls, and critical security incidents, taking charge of on-scene command and de-escalation.
• Departmental Back-Up Support: Provide operational agility by stepping in to cover patrol routes, private events, construction sites, or critical posts when needed.

Supervision, Training & Quality Assurance

• Mentoring & Development: Train, guide, and mentor Mobile Flex Officers and field staff on safety procedures, customer service, and de-escalation techniques.
• Quality Report Review: Audit and oversee daily activity logs, incident reports, and scanning compliance via TrackTik to ensure narrative accuracy and detailed documentation before client submission.
• De-escalation & Conflict Resolution: Lead by example in managing interactions with diverse populations, including unhoused individuals, with empathy, professionalism, and strict adherence to safety protocols.
• Chain of Command & Escalation: Serve as the primary point of contact for field officer issues, escalating critical operational concerns or personnel matters to the Security Operations Manager in a timely manner.

Why Join Creative Security? Founded by retired SJPD Sergeant Chuck Wall in 1995, Creative Security has developed and expanded the most elite security force in the Bay Area. Built on a strong law enforcement and military foundation, our leadership team respects hard work, values diligence, and supports employee growth.

Benefits Include:

• Competitive Hourly Pay ($27.00 – $28.00/hr)
• Health Insurance (Medical, Dental, Vision)
• 401(k) Retirement Plan
• Employee Assistance Program (EAP)
• Opportunities for Career Advancement & Professional Growth

Equal Opportunity Employer Creative Security Company Inc. is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, veteran status, or any other characteristic protected by law. We are committed to compliance with all local, state, and federal employment laws.

Requirements

• Licensing: Current CA BSIS Guard Card and a valid CA Driver’s License held for at least 3 years.
• Training Certificate: 8-hour Guard Card training certificate (Powers to Arrest & Appropriate Use of Force).
• Work Authorization & Age: Must be authorized to work in the U.S. and be at least 21 years of age.
• Experience: Minimum 2+ years of dedicated Mobile Patrol Officer experience (multi-site route inspections, perimeter checks, and urgent alarm response). Prior experience in security supervision, team leadership, law enforcement, or military service preferred.
• Software & Technical Skills: Proficient with security management software and patrol reporting tools, specifically TrackTik.
• Driving Record: Clean driving record eligible to operate company vehicles.
• Physical & Grooming Requirements: Ability to stand/walk for extended periods, conduct foot patrols outdoors in various weather conditions, and adhere to strict grooming standards (some client sites enforce a strict no visible tattoos or piercings policy).
• Background Check: Ability to pass an extensive background check and pre-employment drug screening.