Inventory Control Lead

About Creative Realities Creative Realities, Inc. (NASDAQ: CREX) is a full-service, digital signage solutions company with a passion and purpose of connecting brands and people in spaces and places they love. We design, develop, deploy, and maintain digital experiences that are contextually relevant, omni-channel, and specific to the physical environment. Our approach is consultative, tech-agnostic, and solution centric. Our capabilities are end-to-end with the ability to deploy at scale - whether its thousands of locations or a single flagship experience. We specialize in key verticals including Automotive, C-Store, QSR, Heath Care, Retail, and Sports & Entertainment with extensive experience in how digital transforms these environments. Our purpose-built CMS software and ad-revenue / monetization platforms are considered best in class and serve as the backbone for successful installations and ongoing support. Visit www.CRI.com for our full story. About the Position As the Inventory Control Lead at Creative Realities, Inc., you will own the accuracy and integrity of our inventory records in NetSuite across the U.S. and Canada, covering every warehouse, internal and 3PL, rather than any single site. You will report to the Manager, Warehouse Operations, co-own inventory accuracy with the Manager, Warehouse Operations, and work closely with the Manager, Purchasing. Your primary objective is to keep inventory accurate in real time, efficient, and cost-effective while meeting customer demand and minimizing stockouts and overstock situations. You will play a key role in maintaining our reputation for reliability and customer satisfaction.

Key Responsibilities

• ERP Inventory Accuracy: Keep NetSuite inventory counts accurate in real time through reconciliation, and co-own that accuracy with the Manager, Warehouse Operations.
• Governance and Process Controls: Define, document, and enforce inventory processes and controls across all sites.
• Cycle Counting: Define the monthly cycle count program, and review, revise (if applicable), and publish the quarterly count process (Q1–Q4). Physical counting is performed by Warehouse and Purchasing.
• Reconciliation: Reconcile WMS and ERP records, and reconcile 3PL partner inventory.
• Variance and Shrinkage: Investigate variances and manage shrinkage.
• Inventory Valuation: Own inventory valuation controls, and ensure valuation is accurate and timely for financial reporting purposes.
• Inventory Reporting: Own inventory reporting, including aging, turnover, unsold inventory, and total value, and give leadership real-time visibility into inventory performance.
• Transaction Accuracy: Own RMA transaction accuracy.
• Risk and Inbound Review: Identify inventory risk, and review inbound reports for inventory control impacts.
• Demand Forecasting: Collaborate with the purchasing team to predict future customer demand and adjust inventory levels accordingly.
• Ordering and Reordering: Work with the Manager, Warehouse Operations and the Manager, Purchasing to determine optimal reorder points, order quantities, and lead times to maintain inventory at desired levels.
• Planning Input: Contribute to the Inventory Management Plan (forecasting, stock ordering, and management of aged inventory) with both Managers.
• Stock Classification: Categorize inventory items based on criteria such as demand patterns, value, and shelf life.
• Safety Stock: Establish and manage safety stock levels to mitigate unexpected fluctuations in demand or supply.
• 3PL Management: Develop and maintain strong relationships with 3PL partners and monitor their performance, beyond reconciling their inventory.
• Inventory Turnover: Monitor and improve inventory turnover rates to enhance operational efficiency.
• Technology and Software: Utilize advanced inventory management software and systems, including NetSuite, to streamline processes and provide real-time visibility into inventory performance.
• System Improvement: Provide input on NetSuite efficiencies, reporting, KPI buildout, and process improvements for inventory.

Ownership Boundaries Inventory Control owns the accuracy of inventory counts in the system, through reconciliation, with valuation and reporting. Warehouse owns processing of inbound and outbound orders. Warehouse and Purchasing own physical counting. Education and Experience

• Minimum of 2 years of experience in inventory management, inventory control, warehouse operations, or related field.
• Proven experience in inventory management or a similar role, ideally across multiple sites or with 3PL partners.
• Working knowledge of an ERP such as NetSuite and a warehouse management system, including inventory transactions and reconciliation.
• Experience designing cycle count programs and investigating variances.
• Knowledge of inventory valuation methods (e.g., FIFO, LIFO).
• Familiarity with demand forecasting and supply chain principles.
• Strong analytical and problem-solving skills, including reporting and KPI dashboards.
• Excellent communication and interpersonal skills, with the ability to work with Warehouse, Purchasing, and Finance across the U.S. and Canada.
• Proficiency in inventory management software and Microsoft Office Suite.
• Ability to work collaboratively in a fast-paced environment.

Core Values

The ideal candidate represents these six core values:

• Passionate We are a group of passionate people. This is the best way to describe TEAM CRI. We work hard and we are proud of the results we produce each and every day. And, we have some fun along the way!
• Respectful We value diversity and unique contributions. We foster a trusting, open and inclusive environment. We treat our clients, partners and our team in a manner that reflects these values.
• Do the Right Thing We do what we say we will do. Our actions shall always be fully transparent and genuine. Our dealings with clients, co-workers and partners must always be conducted with honesty.
• Helps First We are stronger when we work together. We help first, no matter what - whether it’s with our clients or our internal teams.
• Nimble Minded When conventional thinking and processes fail, we want to be the first to provide fresh ideas and solutions. We break through adversity and respond quickly.
• Expects Excellence What we deliver is what we will be measured on. We are committed to getting it right.

Benefits

Company paid individual portion of Medical, Dental, Life, Long and Short-Term Disability insurances; access to participate in company Vision insurance and other voluntary benefit programs; eligibility for a high-deductible health plan (HDHP) with HSA option, including HSA company contribution, FSA, DCFSA; 401(k) program, including company paid match of up to 3% of annual salary; paid time off and holiday pay. May be subject to change based on open enrollment periods or at the Company’s discretion.