Showroom Administrator

Title: Showroom Administrator Department: Sales FLSA Status: Exempt Supervisory Responsibilities: No

Summary:

The Showroom Administrator is responsible for the organization, maintenance, and functionality of the COR showrooms in Portland and Portsmouth. This role will assist with client and guest needs, facility and maintenance needs, showroom operations, the Demo Chair program, and service-related tasks to ensure both showrooms operate smoothly and effectively.

Responsibilities and Duties:

• Provide administrative and operational support for both the Portland and Portsmouth showrooms.
• Assist with the coordination, tracking, organization, and maintenance of COR’s Demo Chair program.
• Assist with service-related tasks, including coordinating requests, communicating with internal teams and service providers, and helping ensure timely resolution of showroom and product service needs.
• First contact for all visitors to COR showroom; creating a positive customer experience for all guests.
• Greet and welcome guests, connecting them with their host or directing to their assigned meeting space
• Help visitors gain entry to the showroom through the Butterfly security system
• Manage inbound calls and directing appropriately
• Prepare showroom and meeting rooms for receiving of guests
• Event scheduling and coordination including ordering, setting up and breaking down catering for presentations and meetings
• Assist COR’s BD team with their internal event needs, and industry event coordination
• Assist in the upkeeping of COR’s Resource Library; organize swatches, incoming/outgoing product
• Manage and distribute incoming/outgoing UPS, FedEx, courier, faxes
• Manage any maintenance and facility needs and/or requests
• Knowledge of every product on the floor and where each item belongs
• Point of contact regarding any inbound or outbound furniture, and where inbound furniture is placed
• Develop/maintain database of showroom furniture – managing inbound/outbound items
• Coordinate and designate appropriate locations for temporary furniture deliveries (chair fairs, etc.)
• Point of contact for inbound employees/visitors as to where they can touch down
• Keen eye for detail of items not meeting showroom standards (i.e. cleanliness, damage, etc.)
• Maintain written showroom guidelines and update as needed
• Management of the facility including coordination with service providers
• Enforce workstation/office cleanliness and maintain cleanliness/organization of common areas
• Order supplies (office, kitchen, vendors) and manage inventory
• Other duties as assigned, duties are subject to change due to personal growth, organizations development and/or technological/industry advancements

These responsibilities are not designed to cover all responsibilities required of the employee. All duties and responsibilities may change at the discretion of Creative Office Resources at any time with or without notice.

Required Education, Skills, and Experience:

• 4 year college degree preferred
• 1-3 years of work experience – industry experience extremely helpful
• Positive outlook; welcoming and approachable personality
• Proven track record of strong work ethic, client interface, dedication to clients and company
• Demonstrate professionalism in manner, attire, and communication
• Exceptional time management and organizational skills with the ability to multitask
• Ability to remain calm and patient while showing respect and flexibility with sales, operations and clients
• Strong written and verbal communication and interpersonal skills to interact effectively with a wide range of people within and outside of COR:
• Must be able to read, write, interpret and communicate fluently in English
• Writing skills must be sufficient to compose and edit a variety of documents using correct spelling, grammar and punctuation with the ability to pay close attention to detail and proofread work carefully
• Strong Microsoft Office Suite with ability to learn and use new computer programs/applications
• Good organizational, time management, customer service and problem-solving skills:
• Ability to work accurately to meet deadlines by adapting to changes in work environment, work assignments, and/or changes in priorities in a flexible way by working from your own initiative and/or following direction, policies, or procedures
• Use analytical and decision-making skills to offer options and resolve problems in a variety of contexts
• Ability to work effectively both independently and as part of a team ensuring efficiency of projects from start to finish

Physical Demands:

• A combination of sedentary and active work that shifts throughout the day
• Ability to lift boxes up to 30 pounds and move furniture displays as needed
• Moving about furniture showroom to ensure tidiness of displays
• Repeating motions that may include the wrists, hands and/or fingers

Work Environment:

• Work performed in fast-paced office environment daily with visits to various sites including warehouse, construction sites, client sites and offices

EQUAL EMPLOYMENT OPPORTUNITY

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Creative Office Resources. Creative Office Resources is an equal opportunity employer, and does not discriminate based upon an individual’s race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, military service ad veteran status, national origin, age, disability, genetic information (including family medical history), political affiliation, or other non-merit based factors protected by federal, state and local laws. These protections extend to all terms and conditions of employment and management practices and decisions, including recruitment and hiring, appraisal systems, promotions, training, and career development.