Volunteers Manager

Duties & Responsibilities

1. Leads the vision and ongoing development of the Museum’s Adult, Teen, and Group volunteer programs, including policies, procedures, recruitment, engagement, training, scheduling, and retention.
2. Serves as primary point of contact with adult volunteers and volunteer coordinators with community organizations, businesses, schools, and other partners to strengthen the Museum’s volunteer base.
3. Develops and maintains effective systems for scheduling and deploying adult volunteers and volunteer groups based on Museum needs, capacity, and departmental priorities. Ensures a daily Point Person and daily schedule rotations for all volunteers in the museum. Communicates with Museum Experience when volunteers are facilitating programming.
4. Supervises the MAP Coordinator, including providing coaching and feedback, approving timecards and time off, and holding staff accountable to organizational policies, procedures, and expectations.
5. Provides overall program oversight and direction for the Museum Apprentice Program, ensuring the teen volunteer program aligns with the Museum’s mission, policies, best practices for adolescent learners, workforce development standards, and departmental goals. Ensures teen volunteers always have proper supervision.
6. Collaborates with Museum department leaders to identify meaningful opportunities for adult volunteers, volunteer groups, and teen volunteers to support the Museum.
7. Ensures volunteers receive appropriate orientation, training, communication, and supervision, including redirection when needed.
8. Oversee volunteer scheduling and management software, including maintaining accurate records and ensuring effective use of systems for communication, scheduling, participation, and reporting.
9. Monitors volunteer participation, engagement, and performance and uses feedback and data to improve volunteer systems and experiences.
10. Oversees the Volunteer Department budget, including contributing to budget development, monitoring expenditures, and adhering to approved allocations.
11. Ensures appropriate Volunteer Department staffing coverage when volunteers are present in the Museum, including evenings, weekends, designated events, and other volunteer activities.
12. Works collaboratively with the MAP Coordinator to ensure clear communication and consistent expectations between adult and teen volunteer programs. Develop processes and supervise disciplinary action when needed.
13. Serves in Point Person role for volunteer-driven museum events.
14. Performs other duties as assigned.

Knowledge, Skills, & Abilities Required

• General knowledge of child and adolescent development relating to educational and youth programming. Awareness of current workforce development opportunities, trends, and resources.
• Strong organizational and systems-development skills. Demonstrated ability to balance program vision with day-to-day operational details.
• Strong oral and written communication skills.
• Ability to build and maintain strong relationships with volunteers, community partners, staff, and Museum guests of all backgrounds.
• Strong computer skills and ability to learn and implement new software and technology.
• Ability to hold staff and volunteers accountable to organizational policies, procedures, and expectations.
• Strong leadership and problem-solving skills. Ability to lead a mission-aligned vision for the Volunteer Department.
• Strong adaptability and ability to perform effectively in a changing, unpredictable environment. Ability to prioritize volunteer supervision over competing priorities. Experience & Education Required
• Experience recruiting, training, supervising, or coordinating volunteers.
• At least two years of experience in volunteer management, program administration, education, nonprofit, or a related field.
• At least two years of supervisory or management experience.
• Bachelor’s degree in education, nonprofit management, public service, or a related field preferred.
• At least two years of experience working with children or youth in education-related programs preferred. Supervises MAP Coordinator Teen, Adult, and Group Volunteers during program activities, volunteer shifts, trainings, outings, and events.

Working Environment Museum floor and office environment and community sites. Evening, weekend, and holiday work is required based on volunteer activities and Museum needs. Physical Demands

• Extended periods of time on the busy Museum floor.
• Some lifting and/or moving of supplies.
• Work in off-site environments with ability to drive to community sites.
• Ability to actively participate in activities with teens and children.

The salary range for this position is $20 - $23 USD/per hour.

This position will be posted until Friday, November 20, 2026, until 5:00 pm.