Director Customs Quality Program

ESSENTIAL JOB FUNCTIONS

• Develops total Customs Brokerage quality policies, programs and initiatives to improve the quality of organizational processes and services.
• Oversees evaluation of current processes to determine areas of improvement.
• Establishes quality improvement project teams and oversee progress and results.
• Develops new and advanced tools, methods and systems to ensure quality improvement throughout the Customs Brokerage organization.
• Define standard operating procedures and ensure adherence to documented procedures.
• Standardize U.S Customs Quality Program and establish into all operations.
• Adherence to all U.S. Customs Brokerage regulations.
• Establish Customs Brokerage training program in accordance with 19 CFR 111.28 and maintain training records.
• Create and maintain internal policy and programs to ensure regulatory compliance within Customs Brokerage operation.

OTHER SKILLS/ABILITIES

• Effective use of quality tools such as Six Sigma, Kaizen, root cause analysis, etc.
• Demonstrated initiative, ability to exercise good judgment, and ability to achieve results through others are required.
• Strategy and planning: must possess an ability to think ahead and plan over a 12–24-month time span as well as strong client orientation and excellent interpersonal and communication skills.
• Excellent verbal and written communication skills and excellent time management abilities are necessary.

EDUCATION AND EXPERIENCE

• Bachelor's Degree preferred.
• Minimum of 5 years’ experience in quality or compliance management.
• Minimum 5 to 10 years’ supervisory or managerial experience required.

CERTIFICATIONS AND LICENSES

• Commitment to pursue Customs Brokers License (LCB).

PHYSICAL REQUIREMENTS

• Talking, hearing and using hands to operate computer equipment.
• Vision abilities required by this job include close vision and the ability to adjust focus.

Why Should You Work for Crane?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: http://www.dhs.gov/e-verify

Company benefits are contingent upon meeting eligibility requirements and plan conditions.