Jobs in the United States

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Added just now
Senior Manager Product Management
Lockwood Industries, LLC dba Fralock
Milpitas, CA
The Senior Product Manager will own Fralock’s flexible and rigid-flex printed circuit board (PCB) product line at the Milpitas site, leading product strategy from roadmap development…
Added just now
SO
Licensing Regulation Bureau Chief
State of Iowa
Des Moines, IA
- $33.69 to $60.04 USD / hour
…full-time experience. Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or…
Added just now
RN Case Manager - The Pathway Home
SCF New Branding 2018
Anchorage, AK
Basic Life Support (BLS) certification is required
Added just now
Service Desk Engineer (M-F 3pm to Midnight PST)
Nexus Technologies LLC
Remote, United States
The Service Desk Technician provides Tier 1 and Tier 2 frontline technical support to multiple client environments. This role supports a wide range of technologies across diverse industries…
Added 1 min ago
K
Manager, Talent Data & Operations
KIPP
Newark, NJ
- $90,000 to $105,000 USD / year
Currently, most KTAF teams work on-site 2 days per week and work remotely 3 days per week
Added 1 min ago
K
Manager, Talent Data & Operations
KIPP
Camden, NJ
- $90,000 to $105,000 USD / year
Currently, most KTAF teams work on-site 2 days per week and work remotely 3 days per week
Added 1 min ago
K
Manager, Talent Data & Operations
KIPP
Miami, FL
- $90,000 to $105,000 USD / year
Currently, most KTAF teams work on-site 2 days per week and work remotely 3 days per week
Added 1 min ago
Store Manager - Naples, FL
Sea Bags
Naples, FL
✅ Employee Assistance Program (EAP) – Support for mental health, counseling, and personal resources.
Added 1 min ago
CH
Pharmacy Technician
CVS Health
Southfield, MI
- $16.5 to $25 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 1 min ago
CH
Pharmacy Technician
CVS Health
Sylvan Lake, MI
- $16.5 to $25 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 1 min ago
CH
Pharmacy Technician
CVS Health
Columbus, OH
- $17 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 1 min ago
CH
Medical Assistant
CVS Health
Chicago, IL
- $18.5 to $38.82 USD / hour
Medical Assistants (MA) report to the Practice Manager or Center Operations Specialist. They are a vital element of our model and important members of our Care Teams. Being an MA at Oak…
Added 1 min ago
CH
Staff Pharmacist - FT
CVS Health
Seabrook, TX
- $60 to $76 USD / hour
…care for our patients. In addition to supporting the Pharmacy Manager in leading and directing the pharmacy team, you are accountable for supporting the management, oversight, and operation…
Added 1 min ago
CH
Staff Pharmacist - FT
CVS Health
Houston, TX
- $60 to $76 USD / hour
…care for our patients. In addition to supporting the Pharmacy Manager in leading and directing the pharmacy team, you are accountable for supporting the management, oversight, and operation…
Added 1 min ago
PC
Environmental and Sustainability Manager
Pacific Coast Producers
Lodi, CA
- $150,000 to $200,000 USD / year
…an experienced and talented Environmental and Sustainability Manager to join our team at our Corporate Headquarters in Lodi, California. PCP is dedicated to investing in its people and…
Added 1 min ago
Field Manager Salaried
Ruppert Landscape
Mableton, GA
Employee Assistance Program (EAP) with confidential support for personal, financial, and wellness needs
Added 1 min ago
Laboratory Services Program Manager
Native American Community
Minneapolis, MN
The Laboratory Services Program Manager oversees all financial, technical, and scientific aspects of the clinic’s diagnostic laboratory, ensuring accurate, timely, and cost-effective…
Added 1 min ago
Dietary Manager
Regency Integrated Health Services
Kingsville, TX
…residents’ health, comfort, and quality of life. As a Dietary Manager, you’ll lead and develop the dietary team while ensuring meals are nutritious, appealing, safe, and prepared to meet…
Added 1 min ago
Sr. Technical Accountant
Palomar Holdings, Inc.
La Jolla, CA
The Sr. Technical Accountant will report to the Sr Manager, Technical Accounting and will be responsible for interpreting accounting guidance, developing policies, assisting in accounting…
Added 1 min ago
SG
Manager, Web Strategy and Digital Experience
St. George's University
United States
- $100,000 to $120,000 USD / year
Medforth Global Healthcare Education is seeking a Manager, Web Strategy and Digital Experience to own the strategy, content and performance of the websites of St. George’s University (SGU)…
Added 1 min ago
L
Manager Of Operational Excellence
Lupin
Somerset, NJ, NJ
- $100,000 to $130,000 USD / year
The Manager Operational Excellence (OpEx) reports directly to the Head of Manufacturing, Sciences and Technologies and will head and control the OpEx Department for Lupin's Somerset…
Added 1 min ago
PI
Family Care Strategist
PIVOT INC
Oklahoma City, OK
- $46,000 to $50,000 USD / year
Plan and support family and natural support programs as a part of the program plan.
Added 2 mins ago
Registered Nurse Unit Manager
Pruitt Health
Milton, FL
Added 2 mins ago
Manager - Pharmacy - Clinical
SSM Cardinal Glennon Children's Hospital
SSM Health Cardinal Glennon Children's Hospital, MO
Schedule: Full time, Day shift, Monday through Friday
Added 2 mins ago
CM
Mgr Child Life/Music Therapy
Children's Minnesota
Minneapolis, MN
- $89,300 USD / year
Current Child Life Specialist (CCLS) or Music Therapist (MT-BC) certification required · Current BLS certification required

Crane NXT

Service Manager

FL, Miami, FL, United States

Apply on phf.tbe.taleo.net About employer

Applications open in a new tab.

Job details

Experience: 3-5 years of experience in service management or supervisory roles, preferably in a field operations environment.
Posting language: English
Posted: Nov 13, 2026

Original job description

Have you ever used a self-checkout in at the grocer you frequent? Played the slots at a Cleveland Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

Headquartered in Malvern, PA, CPI is supported by: >2,500 global associates, 7 manufacturing sites, 12 corporate offices and 30 service branches.

WHAT YOU'LL BE DOING

As the Service Manager at CPI, you will play a pivotal role in ensuring the satisfaction of both traditional Cummins Allison and CPI customers. Your primary focus will be on delivering a superior customer experience by championing a customer-centric approach and working closely with the support and sales teams to ensure timely and effective service for our diverse customer base.

You will lead the recruitment, development, and management of service technicians, fostering a culture of excellence and continuous improvement within an assigned territory. In addition, you will keep a watchful eye on key performance metrics and lead efforts to improve service processes, while also resolving service escalations with a focus on long-term solutions and preventive measures. Your forward-thinking mindset will drive innovation and operational efficiency through the implementation of high-quality service delivery using emerging technologies and best practices, ensuring that our service operations remain on the cutting edge of the industry.

Key Responsibilities:

Customer Satisfaction and Service Excellence:

Foster a customer-centric approach to ensure exceptional customer satisfaction for both Cummins Allison and CPI customers.
Collaborate closely with the support and sales teams to provide timely and effective service to meet customer needs and to drive growth of our product and service offerings.
Monitor daily activities and improve key performance metrics, such as Response Time, Bounce Rate, Technician Utilization, Customer Satisfaction, and SLA attainment to enhance service quality and ensure timely completion of work orders.

Technician Management and Development:

Lead the recruitment, hiring, and management of service technicians for both Cummins Allison and CPI products.
Implement a forward-looking training and development program to enhance technician skills and keep them at the forefront of industry trends.
Continuously mentor and support technicians by building strong succession plans and career paths that support long-term growth and engagement.
Ensure compliance with safety, quality and regulatory standards across all service operations.

Service Process Enhancement:

Spearhead efforts to improve service processes and procedures, ensuring a smoother customer experience for both Cummins Allison and CPI customers.
Drive innovation and efficiency through the implementation of emerging technologies and service best practices.
Proactively identify opportunities for improvement by identifying gaps and initiating change based on industry trends to maintain a cutting-edge service operation.
Maintain budgets, forecasts, and cost control for field service operations while ensuring optimized staffing and workforce planning.

Service Escalation Resolution:

Take ownership of service escalation resolution for both Cummins Allison and CPI customers, focusing on long-term solutions and preventive measures.
Collaborate with cross-functional teams to address customer concerns swiftly and effectively.
Ensure that the reputation of Cummins Allison as a trusted provider of cash, coin, and check processing solutions is upheld.

Qualifications:

Bachelor's degree in a related field.
3-5 years of experience in service management or supervisory roles, preferably in a field operations environment.
Proven experience in service management or a related field, with a track record of achieving and exceeding performance targets.
Strong leadership and interpersonal skills, with the ability to effectively manage and mentor a team of service technicians.
Excellent problem-solving abilities and the capacity to resolve service escalations.
Strong analytical and data-driven decision-making capabilities.
Exceptional communication skills, both written and verbal.
Proficiency in Microsoft Office products
Knowledge of SAP, Salesforce Field Service Lightning, and Qlik
Ability to travel within the assigned territory.

WHAT WE’RE OFFERING

We offer an excellent compensation and benefits package, including health, dental, and vision insurance, 401(k) with employer match, and paid time off. If you are an experienced Service Operations leader with proven success in technical field services within the payment solutions, financial, retail, or related industries, then we want to hear from you. Apply today and join CPI's team of payment innovators.

Benefits include:

Flexible work environments
Defined career growth plans with opportunities to go outside of your “comfort zone”
Medical, dental, & vision insurance
401K with Company contribution
Life insurance and disability benefits
Community involvement and volunteering events
Opportunities to travel and work at our global sites

Sound interesting? Come see why we are OneCPI!

CPI is part of Crane NXT

Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.

Apply on phf.tbe.taleo.net About employer

More about this job

Skills

Process improvement
Customer service
Training and development
Regulatory compliance
Customer experience
Leadership
Interpersonal skills
Problem solving
Decision making
Communication skills
Microsoft Office
SAP
Salesforce
Qlik

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Work requirements

Jobs in the United States