Jobs in the United States

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GE
Senior Director Energy Systems & Commercial Engineering
GREENLINK ENERGY SOLUTIONS INC
Rockford, IL
- $110,000 to $140,000 USD / year
TST is not a support team.TST is the leverage point of the company.
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Analyst, Digital Marketing & Measurement - January 2027 Start
Ovative Group, LLC
United States
Client management: Seek to understand the client’s business/industry and understand how their work connects to the broader project and client goals
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Valuations Controller – VP / Director
Mizuho Americas Services LLC
NY
…reach fair value, partnering with the Front Office and other support groups in facilitating new products and initiatives and developing and reporting information to the business and other…
Added just now
MS
2027 Portfolio Management: Workout and Restructuring Intern
Mizuho Securities USA LLC
NY
- $35 USD / hour
Mizuho | Greenhill’s Summer Analyst program is a ten-week program that offers the unique experience of working for a global bank. Over the last decade, Mizuho | Greenhill has built a…
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CB
Facilities Technician
CraftMark Bakery, LLC
Indianapolis, IN
- $36 to $42 USD / hour
12-hour shifts on a 2-2-3 schedule
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Seafood Coordinator
Food City
Gray, TN
Must have excellent problem-solving skills
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V
Case Manager
Vynca
Remote, United States
- $24 to $26 USD / hour
- Must have general computer skills and a working knowledge of Google Workspace, MS Office and the internet
Added just now
Assistant Director of Engineering
Millennium Hotels and Resorts
Sunnyvale, CA
As our Assistant Director of Engineering, you will support the Director of Engineering in overseeing the day-to-day operations, maintenance, and upkeep of the hotel’s building, equipment,…
Added just now
Assistant Director of Engineering
Millennium Hotels and Resorts
Sunnyvale, CA
As our Assistant Director of Engineering, you will support the Director of Engineering in overseeing the day-to-day operations, maintenance, and upkeep of the hotel’s building, equipment,…
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Outreach Specialist Healthcare Sales
AcuteCare Health System LLC
New Port Richey, FL
Must have reliable transportation, a valid driver's license, and the minimum state required liability auto insurance
Added just now
Enrollment Specialist
AcuteCare Health System LLC
New Port Richey, FL
Support new participants and caregivers during the initial transition into the PACE program, including the first three months following enrollment.
Added just now
Level of Care Assessor
AcuteCare Health System LLC
New Port Richey, FL
Must hold and maintain active state certification to conduct nursing facility level of care assessments · All Employees - Must have reliable transportation, a valid driver's license, and the minimum state required liability auto insurance
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Guest Experience Associate
Schulte Companies
Falmouth, MA
Our Company: AutoCamp is a division of Schulte Hospitality Group, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality…
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BF
Automotive Service Manager
Blain's Farm & Fleet
Baraboo, WI
- From $53,000 USD / year
As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer…
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SO
HEALTH PHYSICIST TRAINEE
State of Maryland
MD
- $59,305 to $93,533 USD / year
university outside of the United States, you must have your educational
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Transfer Admission Counselor
Fordham University
NY
…insurance; short and long-term disability; employee assistance program (EAP); tuition remission; and generous time…
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Business Analyst
Fordham University
NY
Identifies opportunities for automation and operational refinement. Support project management lifecycles for enrollment initiatives, tracking deliverables, milestones, and system…
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Senior Manager Product Management
Lockwood Industries, LLC dba Fralock
Milpitas, CA
…technology, relevant industry experience, and demonstrated product management capabilities. The role translates customer, market, and technical requirements into actionable product plans…
Added 1 min ago
SO
Licensing Regulation Bureau Chief
State of Iowa
Des Moines, IA
- $33.69 to $60.04 USD / hour
…university and experience equal to four years of full-time work in program administration, development, management, or…
Added 1 min ago
RN Case Manager - The Pathway Home
SCF New Branding 2018
Anchorage, AK
Basic Life Support (BLS) certification is required
Added 1 min ago
Service Desk Engineer (M-F 3pm to Midnight PST)
Nexus Technologies LLC
Remote, United States
Support remote monitoring and management (RMM) platforms to proactively identify and remediate issues.
Added 1 min ago
Director of Development
Catholic Charities Comm
Phoenix, AZ
Participate in and support continual improvement initiatives to include attending appropriate program leadership meetings and attendi
Added 1 min ago
MassCareers Basic Template
MassCareers
MA
…Payments, the Statewide Director of Payroll Engagement & Change Management provides strategic leadership, direction, and accountability for statewide department engagement, communication,…
Added 1 min ago
K
Manager, Talent Data & Operations
KIPP
Newark, NJ
- $90,000 to $105,000 USD / year
Currently, most KTAF teams work on-site 2 days per week and work remotely 3 days per week
Added 1 min ago
K
Manager, Talent Data & Operations
KIPP
Camden, NJ
- $90,000 to $105,000 USD / year
Currently, most KTAF teams work on-site 2 days per week and work remotely 3 days per week

Crane NXT

Service Manager

FL, Miami, FL, United States

Apply on phf.tbe.taleo.net About employer

Applications open in a new tab.

Job details

Experience: 3-5 years of experience in service management or supervisory roles, preferably in a field operations environment.
Posting language: English
Posted: Nov 13, 2026

Original job description

Have you ever used a self-checkout in at the grocer you frequent? Played the slots at a Cleveland Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

Headquartered in Malvern, PA, CPI is supported by: >2,500 global associates, 7 manufacturing sites, 12 corporate offices and 30 service branches.

WHAT YOU'LL BE DOING

As the Service Manager at CPI, you will play a pivotal role in ensuring the satisfaction of both traditional Cummins Allison and CPI customers. Your primary focus will be on delivering a superior customer experience by championing a customer-centric approach and working closely with the support and sales teams to ensure timely and effective service for our diverse customer base.

You will lead the recruitment, development, and management of service technicians, fostering a culture of excellence and continuous improvement within an assigned territory. In addition, you will keep a watchful eye on key performance metrics and lead efforts to improve service processes, while also resolving service escalations with a focus on long-term solutions and preventive measures. Your forward-thinking mindset will drive innovation and operational efficiency through the implementation of high-quality service delivery using emerging technologies and best practices, ensuring that our service operations remain on the cutting edge of the industry.

Key Responsibilities:

Customer Satisfaction and Service Excellence:

Foster a customer-centric approach to ensure exceptional customer satisfaction for both Cummins Allison and CPI customers.
Collaborate closely with the support and sales teams to provide timely and effective service to meet customer needs and to drive growth of our product and service offerings.
Monitor daily activities and improve key performance metrics, such as Response Time, Bounce Rate, Technician Utilization, Customer Satisfaction, and SLA attainment to enhance service quality and ensure timely completion of work orders.

Technician Management and Development:

Lead the recruitment, hiring, and management of service technicians for both Cummins Allison and CPI products.
Implement a forward-looking training and development program to enhance technician skills and keep them at the forefront of industry trends.
Continuously mentor and support technicians by building strong succession plans and career paths that support long-term growth and engagement.
Ensure compliance with safety, quality and regulatory standards across all service operations.

Service Process Enhancement:

Spearhead efforts to improve service processes and procedures, ensuring a smoother customer experience for both Cummins Allison and CPI customers.
Drive innovation and efficiency through the implementation of emerging technologies and service best practices.
Proactively identify opportunities for improvement by identifying gaps and initiating change based on industry trends to maintain a cutting-edge service operation.
Maintain budgets, forecasts, and cost control for field service operations while ensuring optimized staffing and workforce planning.

Service Escalation Resolution:

Take ownership of service escalation resolution for both Cummins Allison and CPI customers, focusing on long-term solutions and preventive measures.
Collaborate with cross-functional teams to address customer concerns swiftly and effectively.
Ensure that the reputation of Cummins Allison as a trusted provider of cash, coin, and check processing solutions is upheld.

Qualifications:

Bachelor's degree in a related field.
3-5 years of experience in service management or supervisory roles, preferably in a field operations environment.
Proven experience in service management or a related field, with a track record of achieving and exceeding performance targets.
Strong leadership and interpersonal skills, with the ability to effectively manage and mentor a team of service technicians.
Excellent problem-solving abilities and the capacity to resolve service escalations.
Strong analytical and data-driven decision-making capabilities.
Exceptional communication skills, both written and verbal.
Proficiency in Microsoft Office products
Knowledge of SAP, Salesforce Field Service Lightning, and Qlik
Ability to travel within the assigned territory.

WHAT WE’RE OFFERING

We offer an excellent compensation and benefits package, including health, dental, and vision insurance, 401(k) with employer match, and paid time off. If you are an experienced Service Operations leader with proven success in technical field services within the payment solutions, financial, retail, or related industries, then we want to hear from you. Apply today and join CPI's team of payment innovators.

Benefits include:

Flexible work environments
Defined career growth plans with opportunities to go outside of your “comfort zone”
Medical, dental, & vision insurance
401K with Company contribution
Life insurance and disability benefits
Community involvement and volunteering events
Opportunities to travel and work at our global sites

Sound interesting? Come see why we are OneCPI!

CPI is part of Crane NXT

Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.

Apply on phf.tbe.taleo.net About employer

More about this job

Skills

Process improvement
Customer service
Training and development
Regulatory compliance
Customer experience
Leadership
Interpersonal skills
Problem solving
Decision making
Communication skills
Microsoft Office
SAP
Salesforce
Qlik

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Work requirements

Jobs in the United States