Jobs in the United States

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Added just now
Office Coordinator
Hub International Great Plains, LLC
Eden Prairie, MN
Earned and ability to maintain state property and casualty insurance license required
Added just now
Office Coordinator
Hub International Great Plains, LLC
West Fargo, ND
Earned and ability to maintain state property and casualty insurance license required
Added just now
FM
Seasoned Commercial HVAC Technician
FIRSTCALL MECHANICAL GROUP LLC
Lebanon, VA
- $35 to $50 USD / hour
…durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer…
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Night Warehouse Manager - Allentown, PA
US Foods, Inc.
Allentown, PA
The ideal candidate for this role will have experience leading hourly warehouse associates on night shift · On day shift, designate dock locations for inbound carriers
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General Manager
CHIPOTLE
Providence, RI
…Cultivating a Better World while sharpening your leadership and operations skills along the way. If building teams and growing a business excites you, keep reading to learn…
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General Manager
CHIPOTLE
Middletown, RI
…Cultivating a Better World while sharpening your leadership and operations skills along the way. If building teams and growing a business excites you, keep reading to learn…
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Apprentice Hourly
CHIPOTLE
Claremont, NH
…to grow into General Managers by assisting in the day-to-day operations of our restaurants. You’ll learn what it takes to run a strong business, hire and train great people, and deliver a…
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General Manager
CHIPOTLE
Nanuet, NY
…Cultivating a Better World while sharpening your leadership and operations skills along the way. If building teams and growing a business excites you, keep reading to learn…
Added just now
General Manager
CHIPOTLE
Ramsey, MN
…Cultivating a Better World while sharpening your leadership and operations skills along the way. If building teams and growing a business excites you, keep reading to learn…
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Branch Manager
Sid Harvey Industries I
Appleton, WI
Job Description for: Branch Manager – Branch Locations
Added just now
Consumer & Gaming Marketing Manager, North America
HP
Tustin, CA
Partner with Finance, Operations & Performance, Media and Analytics teams to evaluate results and improve marketing effectiveness.
Added 1 min ago
Product Manager, Digital Products
MSA, The Safety Company
Cranberry Township, PA
…with sustainable competitive advantage, time-to-market and development efficiency. Work collaboratively with product teams to build software-intensive, tech-driven products on scalable…
Added 1 min ago
WF
E-Commerce Associate Team Leader (In-Store Shopper Assistant Department Manager)
Whole Foods Market
Madison, NJ
- $21.55 to $35 USD / hour
…support productivity by reviewing forecasts and optimizing shift operations to meet customer order times, and lead process improvements by identifying bottlenecks and implementing…
Added 1 min ago
Hardware Operations Program Manager
Emporia Energy
Littleton, CO
We are seeking an experienced Hardware Operations Program Manager (OPM) who will lead New Product Introduction (NPI) for new programs while securing a resilient, high-performance global…
Added 2 mins ago
Global Senior Revenue Manager
Meltwater
Remote, United States
We are seeking a Senior Manager of Global Revenue to provide strategic and operational leadership across global revenue accounting. This role will oversee the worldwide revenue close, lead…
Added 2 mins ago
Paralegal
Western Steel Buildings
Salt Lake City, UT
Business Services Manager, this role partners with Executive Leadership, outside counsel, Finance, Operations, and
Added 2 mins ago
Life Insurance Operations Manager
Americo Financial Life and Annuity
Kansas City, MO
The Manager, Life Insurance Operations leads a cross-trained frontline team responsible for the day-to-day execution of New Business processing, Underwriting support, Claims administration…
Added 2 mins ago
GU
Change & Enablement Manager- Flex Location
GSV UPS General Services
United States
- $7,669 to $16,318 USD / month
Candidates located in the Atlanta area are required to work from the office a minimum of four (4) days per week
Added 3 mins ago
AP
CuBr Maintenance & Tooling Trainer (Part-Time)
Air Products Wisconsin
Franklin, WI
- Part-time
Three 8-hour days per week, or · Four 6-hour days per week
Added 3 mins ago
Therapy Program Director
Vertis Therapy
Topeka, KS
The Program Director provides leadership and oversight of the therapy department, including daily operations, staff supervision, scheduling, clinical quality, and coordination with facility…
Added 3 mins ago
Senior Manager, Vendor Management Office
RBC Capital Markets, LLC
Minneapolis, MN
Provide leadership, coaching and development support to the US WM Operations Vendor Management Oversight team to ensure overall performance meets or exceeds the established industry,…
Added 3 mins ago
Dealer Sales Manager
Generac Power Systems Inc
Remote, United States
The Dealer Sales Manager will drive revenue growth and strengthen relationships within the dealer network by developing and executing strategic sales strategies. Cultivate strong…
Added 3 mins ago
General Manager
McCormack Baron Companies
St. Louis, MO
Must have a valid driver's license
Added 3 mins ago
Operations & Continuous Improvement Manager
NTT DATA Services, LLC
Richmond
We are currently seeking a Operations & Continuous Improvement Manager to join our team in Richmond, Virginia (US-VA), United States (US).
Added 3 mins ago
AF
Registered Nurse -Manager
ASSOCIATION FOR INDIVIDUAL DEVELOPMENT
Aurora, IL
- $87,160 USD / year
The Association for Individual Development (AID) is a non-profit organization whose mission is to empower people with physical, developmental, intellectual, mental health challenges; those…

Crane NXT

Service Manager

FL, Miami, FL, United States

Apply on phf.tbe.taleo.net About employer

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Job details

Experience: 3-5 years of experience in service management or supervisory roles, preferably in a field operations environment.
Posting language: English
Posted: Nov 13, 2026

Original job description

Have you ever used a self-checkout in at the grocer you frequent? Played the slots at a Cleveland Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

Headquartered in Malvern, PA, CPI is supported by: >2,500 global associates, 7 manufacturing sites, 12 corporate offices and 30 service branches.

WHAT YOU'LL BE DOING

As the Service Manager at CPI, you will play a pivotal role in ensuring the satisfaction of both traditional Cummins Allison and CPI customers. Your primary focus will be on delivering a superior customer experience by championing a customer-centric approach and working closely with the support and sales teams to ensure timely and effective service for our diverse customer base.

You will lead the recruitment, development, and management of service technicians, fostering a culture of excellence and continuous improvement within an assigned territory. In addition, you will keep a watchful eye on key performance metrics and lead efforts to improve service processes, while also resolving service escalations with a focus on long-term solutions and preventive measures. Your forward-thinking mindset will drive innovation and operational efficiency through the implementation of high-quality service delivery using emerging technologies and best practices, ensuring that our service operations remain on the cutting edge of the industry.

Key Responsibilities:

Customer Satisfaction and Service Excellence:

Foster a customer-centric approach to ensure exceptional customer satisfaction for both Cummins Allison and CPI customers.
Collaborate closely with the support and sales teams to provide timely and effective service to meet customer needs and to drive growth of our product and service offerings.
Monitor daily activities and improve key performance metrics, such as Response Time, Bounce Rate, Technician Utilization, Customer Satisfaction, and SLA attainment to enhance service quality and ensure timely completion of work orders.

Technician Management and Development:

Lead the recruitment, hiring, and management of service technicians for both Cummins Allison and CPI products.
Implement a forward-looking training and development program to enhance technician skills and keep them at the forefront of industry trends.
Continuously mentor and support technicians by building strong succession plans and career paths that support long-term growth and engagement.
Ensure compliance with safety, quality and regulatory standards across all service operations.

Service Process Enhancement:

Spearhead efforts to improve service processes and procedures, ensuring a smoother customer experience for both Cummins Allison and CPI customers.
Drive innovation and efficiency through the implementation of emerging technologies and service best practices.
Proactively identify opportunities for improvement by identifying gaps and initiating change based on industry trends to maintain a cutting-edge service operation.
Maintain budgets, forecasts, and cost control for field service operations while ensuring optimized staffing and workforce planning.

Service Escalation Resolution:

Take ownership of service escalation resolution for both Cummins Allison and CPI customers, focusing on long-term solutions and preventive measures.
Collaborate with cross-functional teams to address customer concerns swiftly and effectively.
Ensure that the reputation of Cummins Allison as a trusted provider of cash, coin, and check processing solutions is upheld.

Qualifications:

Bachelor's degree in a related field.
3-5 years of experience in service management or supervisory roles, preferably in a field operations environment.
Proven experience in service management or a related field, with a track record of achieving and exceeding performance targets.
Strong leadership and interpersonal skills, with the ability to effectively manage and mentor a team of service technicians.
Excellent problem-solving abilities and the capacity to resolve service escalations.
Strong analytical and data-driven decision-making capabilities.
Exceptional communication skills, both written and verbal.
Proficiency in Microsoft Office products
Knowledge of SAP, Salesforce Field Service Lightning, and Qlik
Ability to travel within the assigned territory.

WHAT WE’RE OFFERING

We offer an excellent compensation and benefits package, including health, dental, and vision insurance, 401(k) with employer match, and paid time off. If you are an experienced Service Operations leader with proven success in technical field services within the payment solutions, financial, retail, or related industries, then we want to hear from you. Apply today and join CPI's team of payment innovators.

Benefits include:

Flexible work environments
Defined career growth plans with opportunities to go outside of your “comfort zone”
Medical, dental, & vision insurance
401K with Company contribution
Life insurance and disability benefits
Community involvement and volunteering events
Opportunities to travel and work at our global sites

Sound interesting? Come see why we are OneCPI!

CPI is part of Crane NXT

Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.

Apply on phf.tbe.taleo.net About employer

More about this job

Skills

Process improvement
Customer service
Training and development
Regulatory compliance
Customer experience
Leadership
Interpersonal skills
Problem solving
Decision making
Communication skills
Microsoft Office
SAP
Salesforce
Qlik

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Work requirements

Jobs in the United States