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Behavioral Health Services Representative I/II
County of San Benito
Hollister, CA
- $21.37 to $31.48 USD / hour
This classification performs specialized administrative, financial, and program support functions requiring knowledge of behavioral health financial processes, insurance and reimbursement…
Added just now
Property Management Manager
Sutter Health
Oakland, CA
Responsible for leading the property management program for owned and leased facilities across the system to support Sutter Health's operational, strategic, and contractual requirements.…
Added 1 min ago
IT Program Manager – Enterprise Digital Platforms
Legrand Group
Remote, United States
Legrand has an exciting opportunity for an IT Program Manager to join the Enterprise Digital Platforms (EDP) team. Reporting to the Director of Enterprise Digital Platforms, this…
Added 1 min ago
Construction Project Engineer
Pacific Mobile
Frisco, TX
…with our size and financial strength, allows the company to lead our industry in crafting a rewarding employee experience. Ownership’s long-term vision and its many dedicated employees…
Added 1 min ago
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BSA and Fraud Manager
Community Trust Credit Union
Gurnee, IL
- $80,500 to $98,553 USD / year
Community Trust Credit Union is seeking an experienced BSA & Fraud Manager to lead the credit union's fraud prevention, detection, investigation, and compliance efforts. This role serves as…
Added 2 mins ago
Chief Operations Officer
OMNI Human Resource Management
Kansas City, MO
Grow the team: coach department leaders, build a manager-development program, set up regular 1:1s, reviews, and career paths, and plan hiring with leaders as the organization grows.
Added 2 mins ago
Technical Program Manager, Air Defense (SIP)
Anduril Industries
Irvine, CA
We're seeking a Technical Program Manager to own engineering execution across a portfolio of concurrent counter-UAS programs. Our chief engineer leads and owns the technical decisions. You…
Added 4 mins ago
Sr Account Executive Agency
Advantage Sales & Marketing LLC dba Advantage Solutions
Trenton, NJ
…potential revenue streams within existing clientDesign and lead proposal and program development presentations with support and guidance from DirectorSupervise and/or directly manage…
Added 5 mins ago
Case Manager - Case Management Program
Neighborhood SHOPP
Bronx, NY
…ability, through innovative programs and support empowered to lead fulfilling lives with meaningful connections and purpose, while serving diverse communities with dignity, respect, and…
Added 5 mins ago
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Chief Engineer
Archer
Napa, CA
- $140,000 to $150,000 USD / year
Join Archer Hotel Napa as a Director of Engineering and lead all engineering and maintenance operations to protect the integrity, safety, and beauty of our property. This exempt role is…
Added 5 mins ago
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Site Supervisor - LDAR
Alliance Technical Group
Mont Belvieu, TX
- $30 USD / hour
Must have strong interpersonal (written and verbal), communications skills
Added 7 mins ago
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Vehicle Inspector
ADESA
Plainfield, IN
- $19 to $20 USD / hour
Reporting to the Vehicle Inspection Manager or Lead, this role supports customers by inspecting vehicles for condition, wear, tear, neglect, missing parts, mechanical issues, previous…
Added 8 mins ago
Customer Support Representative- Program Manager
VERUS AEROSPACE FINANCE INC
Anaheim, CA
…delinquency, reasons why, and present a recovery plan. Works with Program Managers for customer Line of Balances (LOBs). Determines best method to resolve complex customer service problems…
Added 9 mins ago
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Vehicle Inspector
Carvana
Plainfield, IN
- $19 to $20 USD / hour
Reporting to the Vehicle Inspection Manager or Lead, this role supports customers by inspecting vehicles for condition, wear, tear, neglect, missing parts, mechanical issues, previous…
Added 10 mins ago
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Bond Operations Processor 5
U.S. Bank National Association
Saint Paul, MN
- $24.18 to $32.21 USD / hour
Support lead-level responsibilities and assist with work that may otherwise be handled by the team manager.
Added 10 mins ago
Global Network - Market Registration Consultant
U.S. Bank National Association
Boston, MA
Lead and support client conversions, market-entry initiatives, and strategic consulting engagements, ensuring seamless transitions and effective navigation of local market requirements and…
Added 11 mins ago
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Senior Manager, Procurement
Vireo Health
Tampa, FL
- $80,000 to $100,000 USD / year
The Senior Manager, Procurement owns purchasing for three of our Florida production sites: Tampa, Zolfo Springs, and Roza. Reporting to the Senior Vice President, Operations, you'll place…
Added 11 mins ago
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Early Learning Program Manager
Akin
Spokane Valley, WA
- $67,897.44 to $81,469.44 USD / year
The Early Learning Program Manager provides leadership and direction to Akin’s Head Start and ECEAP programs across multiple communities. Ensures effective and efficient utilization of…
Added 11 mins ago
Growth Marketing Manager
Snout
Remote, United States
As a Growth Marketing Manager, you'll be the owner of the pet parent's path to enrollment, from the first flyer they see in an exam room to the moment they complete sign-up. You'll map the…
Added 13 mins ago
Marketing Assistant
Scorpion Enterprises, LLC
Shreveport, LA
…Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We’re a technology-led service with a human…
Added 13 mins ago
Project Manager
Clark Foundations, LLC
McLean, VA
As Project Manager, you will be a part of a leadership team dedicated to directing the day-to-day management of the project. You will create a project plan that outlines the tasks,…
Added 14 mins ago
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ABA FIELD TRAINER
BOWCOR INC
Bakersfield, CA
- $21 to $25 USD / hour
Tracks the training performance of staff members and reports to Lead Clinical Supervisor providing regular updates, metrics, results, and escalated items to the General Manager. Follow-up…
Added 14 mins ago
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Paraprofessional (Daly City) SY26-27
Summit Public Schools
Daly City, CA
- $23.25 to $30.59 USD / hour
Candidates must possess flexibility, curiosity, perseverance, a sense of humor and a burning passion to see students succeed
Added 15 mins ago
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Senior Manager, Total Rewards
Rothy's
San Francisco, CA
- $150,000 to $185,000 USD / year
- Lead the annual merit, promotion and bonus cycles end to end, from budget modeling with Finance to manager guidance, calibration support and employee communication
Added 15 mins ago
Kitchen Manager
PopStroke Holdings LLC
Port St Lucie, FL
Must possess good communication skill

Crane NXT

Service Manager

FL, Miami, FL, United States

Apply on phf.tbe.taleo.net About employer

Applications open in a new tab.

Job details

Experience: 3-5 years of experience in service management or supervisory roles, preferably in a field operations environment.
Posting language: English
Posted: Nov 13, 2026

Original job description

Have you ever used a self-checkout in at the grocer you frequent? Played the slots at a Cleveland Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

Headquartered in Malvern, PA, CPI is supported by: >2,500 global associates, 7 manufacturing sites, 12 corporate offices and 30 service branches.

WHAT YOU'LL BE DOING

As the Service Manager at CPI, you will play a pivotal role in ensuring the satisfaction of both traditional Cummins Allison and CPI customers. Your primary focus will be on delivering a superior customer experience by championing a customer-centric approach and working closely with the support and sales teams to ensure timely and effective service for our diverse customer base.

You will lead the recruitment, development, and management of service technicians, fostering a culture of excellence and continuous improvement within an assigned territory. In addition, you will keep a watchful eye on key performance metrics and lead efforts to improve service processes, while also resolving service escalations with a focus on long-term solutions and preventive measures. Your forward-thinking mindset will drive innovation and operational efficiency through the implementation of high-quality service delivery using emerging technologies and best practices, ensuring that our service operations remain on the cutting edge of the industry.

Key Responsibilities:

Customer Satisfaction and Service Excellence:

Foster a customer-centric approach to ensure exceptional customer satisfaction for both Cummins Allison and CPI customers.
Collaborate closely with the support and sales teams to provide timely and effective service to meet customer needs and to drive growth of our product and service offerings.
Monitor daily activities and improve key performance metrics, such as Response Time, Bounce Rate, Technician Utilization, Customer Satisfaction, and SLA attainment to enhance service quality and ensure timely completion of work orders.

Technician Management and Development:

Lead the recruitment, hiring, and management of service technicians for both Cummins Allison and CPI products.
Implement a forward-looking training and development program to enhance technician skills and keep them at the forefront of industry trends.
Continuously mentor and support technicians by building strong succession plans and career paths that support long-term growth and engagement.
Ensure compliance with safety, quality and regulatory standards across all service operations.

Service Process Enhancement:

Spearhead efforts to improve service processes and procedures, ensuring a smoother customer experience for both Cummins Allison and CPI customers.
Drive innovation and efficiency through the implementation of emerging technologies and service best practices.
Proactively identify opportunities for improvement by identifying gaps and initiating change based on industry trends to maintain a cutting-edge service operation.
Maintain budgets, forecasts, and cost control for field service operations while ensuring optimized staffing and workforce planning.

Service Escalation Resolution:

Take ownership of service escalation resolution for both Cummins Allison and CPI customers, focusing on long-term solutions and preventive measures.
Collaborate with cross-functional teams to address customer concerns swiftly and effectively.
Ensure that the reputation of Cummins Allison as a trusted provider of cash, coin, and check processing solutions is upheld.

Qualifications:

Bachelor's degree in a related field.
3-5 years of experience in service management or supervisory roles, preferably in a field operations environment.
Proven experience in service management or a related field, with a track record of achieving and exceeding performance targets.
Strong leadership and interpersonal skills, with the ability to effectively manage and mentor a team of service technicians.
Excellent problem-solving abilities and the capacity to resolve service escalations.
Strong analytical and data-driven decision-making capabilities.
Exceptional communication skills, both written and verbal.
Proficiency in Microsoft Office products
Knowledge of SAP, Salesforce Field Service Lightning, and Qlik
Ability to travel within the assigned territory.

WHAT WE’RE OFFERING

We offer an excellent compensation and benefits package, including health, dental, and vision insurance, 401(k) with employer match, and paid time off. If you are an experienced Service Operations leader with proven success in technical field services within the payment solutions, financial, retail, or related industries, then we want to hear from you. Apply today and join CPI's team of payment innovators.

Benefits include:

Flexible work environments
Defined career growth plans with opportunities to go outside of your “comfort zone”
Medical, dental, & vision insurance
401K with Company contribution
Life insurance and disability benefits
Community involvement and volunteering events
Opportunities to travel and work at our global sites

Sound interesting? Come see why we are OneCPI!

CPI is part of Crane NXT

Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.

Apply on phf.tbe.taleo.net About employer

More about this job

Skills

Process improvement
Customer service
Training and development
Regulatory compliance
Customer experience
Leadership
Interpersonal skills
Problem solving
Decision making
Communication skills
Microsoft Office
SAP
Salesforce
Qlik

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Work requirements

Jobs in the United States