Jobs in the United States

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Added just now
Medical Assistant
Planned Parenthood
Tallahassee, FL
…care of patients, under the supervision of the Health Center Manager, and VP Patient Services, Regional Director of Patient Services, and Advanced Practicing…
Added 1 min ago
Sr. Solutions Architect
BNH
Arnold AFB, TN
…digital modernization, cross-domain test data infrastructure, and advanced analytical compute transformation of the Arnold Engineering Development Complex (AEDC). This position serves as…
Added 2 mins ago
BF
Automotive Service Manager
Blain's Farm & Fleet
Baraboo, WI
- From $53,000 USD / year
The Service Manager is responsible for providing advanced auto services, with exceptional customer service.
Added 2 mins ago
WW
Client Manager, State of CA
World Wide Technology Holding, LLC
Sacramento, CA
- $125,000 to $150,000 USD / year
Candidates must have a successful track record in sales, preferably in the State of California agencies/departments · Candidates must have existing and successful SLED relationships and direct account experience within their assigned territory
Added 2 mins ago
WW
Client Manager, Higher ED CA
World Wide Technology Holding, LLC
Sacramento, CA · San Diego, CA · San Francisco, CA · CA
- $125,000 to $150,000 USD / year
Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
Added 2 mins ago
Senior Manager Product Management
Lockwood Industries, LLC dba Fralock
Milpitas, CA
The Senior Product Manager will own Fralock’s flexible and rigid-flex printed circuit board (PCB) product line at the Milpitas site, leading product strategy from roadmap development…
Added 2 mins ago
K
Manager, Talent Data & Operations
KIPP
Newark, NJ
- $90,000 to $105,000 USD / year
Currently, most KTAF teams work on-site 2 days per week and work remotely 3 days per week
Added 2 mins ago
K
Manager, Talent Data & Operations
KIPP
Camden, NJ
- $90,000 to $105,000 USD / year
Currently, most KTAF teams work on-site 2 days per week and work remotely 3 days per week
Added 2 mins ago
K
Manager, Talent Data & Operations
KIPP
Miami, FL
- $90,000 to $105,000 USD / year
Currently, most KTAF teams work on-site 2 days per week and work remotely 3 days per week
Added 4 mins ago
Med Assistant II - FT - Day - OB/GYN Princeton NJ
Capital Health System, Inc.
United States
…in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an…
Added 4 mins ago
Med Assistant II - FT - Day - Hematology Oncology Specialists Pennington NJ
Capital Health System, Inc.
Pennington, NJ
…in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an…
Added 4 mins ago
Med Assistant II - FT - Day - Hematology Oncology Specialists Pennington NJ
Capital Health System, Inc.
Pennington, NJ
…in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an…
Added 5 mins ago
Principal Product Manager - Technical
Red Hat, LLC
United States
The Red Hat Hybrid Platforms Product Management team is looking for a Principal Product Manager (technical) to own and drive identity solutions in Red Hat OpenShift.
Added 5 mins ago
Technician 2
Sunbelt Rentals, Inc.
Wilmington, NC
Advanced knowledge of hydraulic systems & troubleshooting skills
Added 5 mins ago
A
Senior Quality Assurance Manager
Actalent
Foster City, CA
- $69 to $80 USD / hour
Masters degree or advanced degree in a science, engineering, or quality-related discipline.
Added 5 mins ago
A
Program Manager Non Tech 5
Actalent
Sandston, VA
- $75 to $85 USD / hour
Job Title: Program Manager Datacenter Utility Power Infrastructure (Non-Technical 5)Job DescriptionThis role oversees complex datacenter utility power infrastructure projects, managing…
Added 5 mins ago
RR
Mechanical Engineering Intern (Summer 2027)
Reliable Robotics Corporation
Mountain View, CA
- $105,000 USD / year
…team of highly motivated people designing, testing, and flying advanced mechanical systems. We enjoy cradle-to-grave hardware ownership and hands-on build, test, and integration of our…
Added 5 mins ago
RR
Electrical Systems Integration Intern (Summer 2027)
Reliable Robotics Corporation
Mountain View, CA
- $105,000 USD / year
…Engineering team, reporting to the system integration engineering manager. This is a small team of highly motivated people designing, testing, and flying advanced electrical systems. We…
Added 6 mins ago
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Orthopedic Medical Assistant | Casting, DME & Clinical Support (Kyle) - Texas Orthopedics (2731)
ORTHOLONESTAR
Kyle, TX
- $17 to $26.5 USD / hour
✅ Utilize advanced casting, splinting, bracing, and DME skills
Added 7 mins ago
CH
National Internal Traveler Staffing Program Manager
CommonSpirit Health
CHICAGO, IL
- $20 to $80 USD / hour
As our Per Diem Senior National Internal Traveler Program Manager, you will lead the strategic coordination and operational execution of high-visibility initiatives within the Clinical…
Added 7 mins ago
Finance Manager - Treasury and Capital Management
City of Houston
Houston, TX
This is a professional position involving detailed, challenging and advanced work in providing complex analysis, reporting, reviewing, researching, developing, implementing and…
Added 7 mins ago
BN
Production Manager
Bodycote North America
Vernon
- $115,000 to $120,000 USD / year
· Must possess ability to ensure compliance of company rules as established by Corporate and the General Manager · · Must have good computer skills
Added 10 mins ago
Senior Technical Data & Reporting Analyst
Concentrix CVG Customer Management Group Inc.
Omaha, NE
…With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies…
Added 10 mins ago
IS
Project Manager II
INSPYR Solutions
CA
- $24 to $44 USD / hour
We are looking for a Program Manager II with strong experience in project management, procurement operations, and process improvement. The ideal candidate will have a proven ability to…
Added 11 mins ago
Director of Operations
Yusen Terminals LLC
terminal island, CA
…full-service marine terminal, we bring together modern technology, advanced equipment, on-dock rail, exceptional storage capabilities, and Alternative Maritime Power…

Crane NXT

Service Manager

FL, Miami, FL, United States

Apply on phf.tbe.taleo.net About employer

Applications open in a new tab.

Job details

Experience: 3-5 years of experience in service management or supervisory roles, preferably in a field operations environment.
Posting language: English
Posted: Nov 13, 2026

Original job description

Have you ever used a self-checkout in at the grocer you frequent? Played the slots at a Cleveland Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

Headquartered in Malvern, PA, CPI is supported by: >2,500 global associates, 7 manufacturing sites, 12 corporate offices and 30 service branches.

WHAT YOU'LL BE DOING

As the Service Manager at CPI, you will play a pivotal role in ensuring the satisfaction of both traditional Cummins Allison and CPI customers. Your primary focus will be on delivering a superior customer experience by championing a customer-centric approach and working closely with the support and sales teams to ensure timely and effective service for our diverse customer base.

You will lead the recruitment, development, and management of service technicians, fostering a culture of excellence and continuous improvement within an assigned territory. In addition, you will keep a watchful eye on key performance metrics and lead efforts to improve service processes, while also resolving service escalations with a focus on long-term solutions and preventive measures. Your forward-thinking mindset will drive innovation and operational efficiency through the implementation of high-quality service delivery using emerging technologies and best practices, ensuring that our service operations remain on the cutting edge of the industry.

Key Responsibilities:

Customer Satisfaction and Service Excellence:

Foster a customer-centric approach to ensure exceptional customer satisfaction for both Cummins Allison and CPI customers.
Collaborate closely with the support and sales teams to provide timely and effective service to meet customer needs and to drive growth of our product and service offerings.
Monitor daily activities and improve key performance metrics, such as Response Time, Bounce Rate, Technician Utilization, Customer Satisfaction, and SLA attainment to enhance service quality and ensure timely completion of work orders.

Technician Management and Development:

Lead the recruitment, hiring, and management of service technicians for both Cummins Allison and CPI products.
Implement a forward-looking training and development program to enhance technician skills and keep them at the forefront of industry trends.
Continuously mentor and support technicians by building strong succession plans and career paths that support long-term growth and engagement.
Ensure compliance with safety, quality and regulatory standards across all service operations.

Service Process Enhancement:

Spearhead efforts to improve service processes and procedures, ensuring a smoother customer experience for both Cummins Allison and CPI customers.
Drive innovation and efficiency through the implementation of emerging technologies and service best practices.
Proactively identify opportunities for improvement by identifying gaps and initiating change based on industry trends to maintain a cutting-edge service operation.
Maintain budgets, forecasts, and cost control for field service operations while ensuring optimized staffing and workforce planning.

Service Escalation Resolution:

Take ownership of service escalation resolution for both Cummins Allison and CPI customers, focusing on long-term solutions and preventive measures.
Collaborate with cross-functional teams to address customer concerns swiftly and effectively.
Ensure that the reputation of Cummins Allison as a trusted provider of cash, coin, and check processing solutions is upheld.

Qualifications:

Bachelor's degree in a related field.
3-5 years of experience in service management or supervisory roles, preferably in a field operations environment.
Proven experience in service management or a related field, with a track record of achieving and exceeding performance targets.
Strong leadership and interpersonal skills, with the ability to effectively manage and mentor a team of service technicians.
Excellent problem-solving abilities and the capacity to resolve service escalations.
Strong analytical and data-driven decision-making capabilities.
Exceptional communication skills, both written and verbal.
Proficiency in Microsoft Office products
Knowledge of SAP, Salesforce Field Service Lightning, and Qlik
Ability to travel within the assigned territory.

WHAT WE’RE OFFERING

We offer an excellent compensation and benefits package, including health, dental, and vision insurance, 401(k) with employer match, and paid time off. If you are an experienced Service Operations leader with proven success in technical field services within the payment solutions, financial, retail, or related industries, then we want to hear from you. Apply today and join CPI's team of payment innovators.

Benefits include:

Flexible work environments
Defined career growth plans with opportunities to go outside of your “comfort zone”
Medical, dental, & vision insurance
401K with Company contribution
Life insurance and disability benefits
Community involvement and volunteering events
Opportunities to travel and work at our global sites

Sound interesting? Come see why we are OneCPI!

CPI is part of Crane NXT

Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.

Apply on phf.tbe.taleo.net About employer

More about this job

Skills

Process improvement
Customer service
Training and development
Regulatory compliance
Customer experience
Leadership
Interpersonal skills
Problem solving
Decision making
Communication skills
Microsoft Office
SAP
Salesforce
Qlik

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Work requirements

Jobs in the United States