Crane Payment Innovations (CPI) makes the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. Have you ever used the self-checkout in a Wal-Mart, Target or Home Depot? Played the slots at an MGM Casino? Maybe you grabbed a drink from a vending machine or paid to park your car. If your answer is a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by CPI. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business-management software. At CPI you will become a valuable part of our culture of inclusion and collaboration, working in partnership with more than 2,500 global associates supporting 110 countries. We want you to make a global impact by joining us as a full-time Project Manager.
WHAT YOU’LL BE DOING
As a Project Manager, Service, you will oversee the successful planning and implementation of projects within the growing CPI Service organization. You will lead customer onboarding projects through execution and transition to Field Service Operations, ensuring projects are delivered on time, within scope, and aligned with customer expectations. You will serve as the primary project lead for moderate-to-complex service initiatives, coordinating activities across multiple internal departments while maintaining strong customer relationships throughout the project lifecycle. You will be responsible for tracking and reporting customer Key Performance Indicators (KPIs), identifying risks, and driving continuous improvement within project delivery processes.
The Project Manager - Service will have a direct impact on our Field Service group and will be responsible for:
- Developing and executing project plans for customer onboarding, service implementations, and strategic service initiatives
- Managing multiple concurrent projects from initiation through operational handoff
- Serving as the primary point of contact for customers during project execution
- Leading cross-functional project teams including Operations, Dispatch, Technical Support, Sales, Customer Experience, and Field Service organizations
- Facilitating project status meetings and providing regular communication to both internal and external stakeholders
- Monitoring project performance against safety, quality, delivery, and cost objectives
- Identifying project risks, developing mitigation plans, and escalating issues when appropriate
- Managing project schedules, milestones, dependencies, and deliverables
- Tracking customer KPIs and providing recommendations to improve service performance
- Supporting process improvement initiatives that drive efficiency, scalability, and customer satisfaction
- Assisting in the development of project management standards, tools, and best practices
- Participating in strategic projects that support the service modernization roadmap
Qualifications and Requirements
- College or University diploma or equivalent experience
- Minimum of 3 years of professional experience in Project Management, Service Delivery, Operations, Customer Success, or related roles
- Experience managing customer-facing projects in a manufacturing, service delivery, logistics, or technology environment preferred
- Demonstrated ability to lead cross-functional teams and manage project timelines
- Strong written and verbal communication skills
- Experience presenting project status and recommendations to internal and external stakeholders
- Proficiency in Microsoft Office Suite and project management tools
- Smartsheet experience preferred
- Basic understanding of project management methodologies and best practices
- Alignment with our company's values
- Ability to travel up to 20%
Personal Attributes
- Action Oriented: Demonstrates urgency and follows through on commitments
- Analytical Thinker: Uses data and problem-solving skills to drive decisions
- Customer Focused: Understands customer needs and works proactively to exceed expectations
- Collaborative: Builds strong partnerships across functional teams
- Decision Maker: Able to make informed decisions with limited supervision
- Adaptable: Effectively balances changing priorities and project demands
- Communicator: Delivers clear, concise, and timely project updates
- Organized: Maintains strong attention to detail while managing multiple priorities
- Continuous Improvement Mindset: Seeks opportunities to improve processes and project outcomes
- Facilitator: Effectively leads meetings and drives alignment among stakeholders
- Team Player: Contributes positively to team success and organizational objectives
- Accountable: Takes ownership of project outcomes and commitments
WHAT CPI OFFERS:
- Competitive salaries
- Generous paid time off, including sick and holiday
- Flexible work environments
- Medical, dental, & vision insurance
- 401K with Company contribution
- Flexible spending accounts
- Life insurance and disability benefits
- Defined career growth plans with opportunities to go outside of your “comfort zone”
- “Team Building activities that support innovation”
- Discounts for childcare
- Tuition assistance
- Community involvement and volunteering events
- Opportunities to travel
Sound interesting? Come see why we are OneCPI!
CPI is part of Crane NXT
Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.
Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.
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