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Pharmacy Manager - Sign-On Bonus Available
Walgreens
JUPITER, FL
- $67.05 to $90.55 USD / hour
…staff performance and engagement. Ensures the professional development of pharmacy staff by overseeing training, focused coaching, and executing formal performance management…
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Assistant Project Manager - Construction
GPAC
Rochester Hills, MI
- $70,000 to $90,000 USD / year
Ready to take the next step in your construction career? We're looking for an organized, motivated Assistant Project Manager to join a growing construction team in Grand Rapids, MI!
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Assistant Project Manager - Construction
GPAC
Flint, MI
- $70,000 to $90,000 USD / year
Ready to take the next step in your construction career? We're looking for an organized, motivated Assistant Project Manager to join a growing construction team in Grand Rapids, MI!
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Assistant Project Manager - Construction
GPAC
Wyoming, MI
- $70,000 to $90,000 USD / year
Ready to take the next step in your construction career? We're looking for an organized, motivated Assistant Project Manager to join a growing construction team in Grand Rapids, MI!
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Assistant Project Manager - Construction
GPAC
Muskegon, MI
- $70,000 to $90,000 USD / year
Ready to take the next step in your construction career? We're looking for an organized, motivated Assistant Project Manager to join a growing construction team in Grand Rapids, MI!
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Assistant Project Manager - Construction
GPAC
Lake Orion, MI
- $70,000 to $90,000 USD / year
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Assistant Project Manager - Construction
GPAC
Lincoln Park, MI
- $70,000 to $90,000 USD / year
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Assistant Project Manager - Construction
GPAC
Battle Creek, MI
- $70,000 to $90,000 USD / year
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Construction Project Manager
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Program Coordinator (S)
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Employment Specialist/Job Coaching (S)
Triangle
Salem, MA
- Up to $25 USD / hour
Reports To: Site Manager/ Assistant Site Manager
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Employment Specialist/Job Coaching (R)
Triangle
Randolph, MA
- Up to $25 USD / hour
Reports To: Site Manager/ Assistant Site Manager
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Employment Specialist/Job Coaching (P)
Triangle
Malden, MA
- Up to $25 USD / hour
Reports To: Site Manager/ Assistant Site Manager
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ASD/Career Advancement Specialist-PRISM
Triangle
Malden, MA
- Up to $21.6 USD / hour
Takes lead in developing and implementing activities and employment/collegiate opportunities focused on personal and professional development
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Assistant Project Manager - Construction
GPAC
Royal Oak, MI
- $70,000 to $90,000 USD / year
Ready to take the next step in your construction career? We're looking for an organized, motivated Assistant Project Manager to join a growing construction team in Grand Rapids, MI!
Added 1 min ago
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Operations Manager
Birge & Held Group LLC
Lafayette, IN
- $66,179 to $82,724 USD / year
The Operations Manager is responsible for overseeing the day-to-day operations of multiple multifamily apartment communities, ensuring they operate efficiently, maintain excellent curb…
Added 2 mins ago
MI
Construction Project Manager IV (53587)
MIRACORP INC
Fargo, ND
- $105,000 to $115,000 USD / year
The Project Manager IV leads complex, high-value design and construction projects for government facilities, overseeing all phases from planning and design through construction,…
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Senior Programmer Analyst II Drupal CMS (E5894)
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New York City, NY
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Added 2 mins ago
Transportation Licensed Engineer
GPAC
West Palm Beach, FL
…They are expanding their team and looking for a Senior Project Manager for their Transportation Department. What they have for…
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Specialist, Competitive Intelligence (Annuity Product)
Nationwide Life and Annuity Insurance Co
OH
…sophisticated coding in various applications and/or vendor…
Added 2 mins ago
Engineer, Software Engineer (Post Issue Optimization) - Java, Angular, and AWS - Entry Level
Nationwide Life and Annuity Insurance Co
OH
…language such as Java, C++, Python, JavaScript. Knowledge of software development lifecycle. Good problem-solving skills. Ability to thrive in a team environment. Insurance/financial…
Added 2 mins ago
CO
Legislative Analyst
City of Leander
Leander, TX
- $36.62 to $43.94 USD / hour
Works under the supervision of the Assistant City Manager, with moderate latitude for the use of initiative and independent judgement. This position plays a key role in establishing and…
Added 2 mins ago
Senior Structural Engineer / Project Manager
Bennett & Pless Inc
Atlanta, GA
General familiarity with structural design software and BIM tools, including the ability to review models and support coordination; advanced hands-on modeling expertise is not required.
Added 3 mins ago
Software Development Manager
Intertek USA
Denver, CO
Software Development Manager - Remote (US Timezones)
Added 3 mins ago
Software Engineering Manager
Doble
Accident, MD
The Software Engineering Manager’s primary function will be to direct the work of a team of software developers, will be engaged in the design and development of applications associated…

Crane NXT

Customer Experience Manager

United States

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Job details

Experience: A minimum of 5 years of professional experience in Customer Support or Customer Service roles (or similar).
Posting language: English
Posted: Nov 6, 2026

Original job description

Have you ever used the self-checkout? Played the slots at the Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

Headquartered in Malvern, PA, CPI is supported by: 2,500 global employees, 7 manufacturing sites, 12 corporate offices and a global Service organization.

WHAT YOU’LL BE DOING:

The Customer Experience Manager owns the full customer lifecycle, merging customer experience leadership with structured project delivery to ensure successful onboarding, execution, service performance, and continuous improvement.

As a Customer Experience Manager for Service, you will work to create a positive experience for new and existing customers in order to support company goals and reduce the possibility for churn or contraction of our service customer base. CEMs onboard new service customers, help resolve issues, prevent them from happening in the first place, provide guidance on best practices, and act as the customer voice internally in CPI. This includes passing along feedback to field service, product development, and sales and marketing teams.

The Customer Experience Manager will have a direct impact on all CPI Service customers and is responsible for:

Coverage scope - The CEM role may require you to work with a specific set of customers repeatedly for an extended period, or on one-off inbound requests from customers. The end goal is always to offer the maximum possible value and ensure that our customer KPIs are met.
Customer care - Providing a second level escalation for service customers, the CEM drives the process of resolving customer issues. A CEM will have to build sufficient knowledge of CPI’s service infrastructure and understand our customers’ problems with our service and address them.
Customer loyalty - Being close to the customer, with frequent and periodic interactions, the CEM is the first to learn about any intent to churn or a competitive situation at that account and then working to provide incentives to help keep the customer and alerting Account Management and Marketing for assistance.

Responsibilities

Onboard new service customers using structured project plans.
Serve as primary escalation point and drive issue resolution.
Lead cross-functional communication across internal teams.
Monitor and report on customer KPIs and implement improvement plans.
Track and manage customer-impacting projects.
Develop customer action plans for service quality and performance.
Identify risks and execute mitigation strategies.
Conduct periodic customer reviews and present updates.
Use PM and CRM tools to track progress and milestones.
Identify churn risks and collaborate to retain customers.
Facilitate internal and customer-facing meetings.
Coordinate scheduling and field service workflows.
Drive continuous improvement in processes and service delivery.

WHO WE’RE LOOKING FOR:

College or University diploma or equivalent.
A minimum of 5 years of professional experience in Customer Support or Customer Service roles (or similar).
Proven experience as a customer support specialist, preferably within a similar environment.
Proficiency in English
Working knowledge of customer service software, databases and tools
Alignment with our company's values.

Value Added Skillsets:

Proven ability to coordinate or manage technical rollout projects.
Business acumen and technical understanding of payment systems and technologies.
Understanding of project management/coordination
Salesforce working knowledge
Microsoft products (Teams, Outlook, Power Point, Excel)
Ability to thrive as individual and part of a team
Communicator, ensuring teams remain on task and informed

•

Personal Attributes:

Action Oriented: You display a sense of urgency and are known for being a timely decision maker
Customer Service Oriented: You possess a drive to serve your “customers” and focus on responding promptly to project team needs
Decision-Making Skills: You have a reputation for making quality decisions and sticking to them
Facilitator: You are good at negotiating win-win solutions for CPI and our customers
Flexible: You are comfortable wearing many hats and able to shift priorities as needed
Good listener: You allow others to express themselves and try to understand others before expressing self
Organized: You assemble all necessary materials and information before starting a task
Team Player: You are approachable, and willing to follow, or lead based on the team’s need
Quality oral and written communication: Your oral and writing is concise and descriptive, and you believe it is necessary to “overcommunicate” service project status/updates

•

WHAT WE'RE OFFERING:

Competitive salaries
Generous paid time off, including sick and holiday
Flexible work environments
Medical, dental, & vision insurance
401K with Company contribution
Flexible spending accounts
Life insurance and disability benefits
Defined career growth plans with opportunities to go outside of your “comfort zone”
“Team Building activities that support innovation”
Discounts for childcare
Tuition assistance
Community involvement and volunteering events
Opportunities to travel

CPI is part of Crane NXT

Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.

Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

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More about this job

Skills

Customer experience
Leadership
CEMS
Customer service
Communication skills
Scheduling
Process improvement
Project management
Salesforce
Microsoft Teams
Microsoft Outlook
Microsoft PowerPoint
Microsoft Excel
Decision making
Adjust priorities
Team building
Child care

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