Jobs in the United States

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Added 5 mins ago
AE
Campus Graduate Masters Summer Internship Program - 2027 Cybersecurity Analyst, Enterprise Technology Services- New York, NY
American Express
New York, NY
- $24.05 to $63 USD / hour
Interest in scripting or automation using languages such as Python, Bash, PowerShell, or similar technologies.
Added 5 mins ago
AE
Campus Graduate Masters Full-Time Senior Associate - 2027 Cybersecurity Analyst, Enterprise Technology Services- New York, NY
American Express
New York, NY
- $89,250 to $150,250 USD / year
- Full-time
Interest in scripting or automation using languages such as Python, Bash, PowerShell, or similar technologies.
Added 5 mins ago
AE
Campus Undergraduate Full-Time Associate - 2027 Cybersecurity Analyst, Enterprise Technology Services- New York, NY
American Express
New York, NY
- $78,000 to $124,750 USD / year
- Full-time
Interest in scripting or automation using languages such as Python, Bash, PowerShell, or similar technologies.
Added 2 hours ago
Customer Identity Platform Engineer
Ford Motor Company
Lansing, MI
2-5 years of experience with PowerShell, C#, .NET Core, or other relevant languages.
Added 7 hours ago
AE
Campus Graduate Masters Full-Time Senior Associate - 2027 Cybersecurity Analyst, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $89,250 to $150,250 USD / year
- Full-time
Interest in scripting or automation using languages such as Python, Bash, PowerShell, or similar technologies.
Added 7 hours ago
AE
Campus Undergraduate Full-Time Associate - 2027 Cybersecurity Analyst, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $78,000 to $124,750 USD / year
- Full-time
Interest in scripting or automation using languages such as Python, Bash, PowerShell, or similar technologies.
Added 8 hours ago
LA
Technology Associate Full-Time - Summer 2027
Lord Abbett.com
Jersey City, NJ
- $100,000 USD / year
- Full-time
Familiarity with one or more programming or scripting languages, such as Java, Python, JavaScript, Terraform or PowerShell, or demonstrated interest and foundational knowledge in…
Added 8 hours ago
Senior Systems Administrator (Australia) - TS/SCI with Polygraph
GD Information Technology, Inc.
United States
Added 8 hours ago
Senior Systems Administrator (Australia) - TS/SCI with Polygraph
GD Information Technology, Inc.
United States
Added 12 hours ago
Senior Delivery Consultant, Professional Services - SAP
Amazon Web Services, Inc.
Tampa, FL · Boston, MA · Seattle, WA · Arlington, VA · Atlanta, GA · Irvine, CA · Denver, CO · Chicago, IL · San Francisco, CA · Dallas, TX
Added 13 hours ago
IT Systems Administrator
State of Montana
Helena, MT
Added 13 hours ago
Application Configuration Analyst - Field Mobility Systems
FirstEnergy
Akron, OH
Microsoft Active Directory, certificate management, Power Platform (Apps, Automate, BI), PowerShell, profile management, or Windows OS
Added 13 hours ago
Application Configuration Analyst - Utility Operations
FirstEnergy
Akron, OH
Computer programming skills such as Microsoft .NET, Java, Shell Scripting, Python, Powershell etc.
Added 13 hours ago
2027 - Cybersecurity Engineering Intern - Sophomore, Junior, Senior *
Huntington Ingalls Industries
Dayton, OH · Wright Patterson AFB, OH
Experience with scripting and automation (Python, Bash, PowerShell) and basic cryptography.
Added 16 hours ago
Senior Technical Analyst System Administrator
Southern Maryland Electric Cooperative
Hughesville, MD
…interactions. and#149; Automation and Scripting: Working knowledge of PowerShell and/or shell scripting to automate routine administration and reduce manual configuration. and#149; Data…
Added 17 hours ago
Help Desk Manager
CPM Holdings, Inc.
Waterloo, IA
Windows 10/11, Microsoft 365, Active Directory/Entra ID, ServiceDesk Plus, Intune, SmartDeploy, PowerShell, SharePoint, Microsoft Teams, VPN technologies, endpoint security solutions, and…
Added 17 hours ago
Senior SQL Server
Cognizant
Irving, TX
Added 17 hours ago
TW
Oracle Database Administrator (Austin)
TEXAS WORKFORCE COMMISSION
Austin, TX
- $8,500 to $11,500 USD / month
…security best practices. - Strong experience with programming Powershell and SQLPlus scripts. - Knowledge of industry best practices for configuring and supporting large, complex relational…
Added 19 hours ago
Senior Cybersecurity Engineer (Center of Excellence)
GE Vernova
Melbourne, FL
You will also make delivery faster and more consistent by automating repeatable work in PowerShell and using frontier AI models to speed up documentation, requirements mapping and…
Added 20 hours ago
O
Lead Principal Site Reliability Engineer - (work in Vienna VA location)
Oracle
Jefferson City, MO
- $96,300 to $264,100 USD / year
Strong scripting skills in Python, Bash, or PowerShell.
Added 21 hours ago
Principal Platform Engineer – EIP / CCaaS
Navy Federal Credit Union
Vienna, VA
Added 22 hours ago
Principal Threat Detection Operations Engineer
Target
Brooklyn Park, MN
Added 22 hours ago
KL
Associate Director, AI Application Engineer
KPMG LLP
Minneapolis, MN
- $11.41 USD / hour
…proficiency in automation, scripting, and testing using Python, PowerShell, Bash, YAML, and related development and operational…
Added 22 hours ago
Site Reliability Engineer (Tu-Sat, night shift)
IVANTI, INC.
SOUTH JORDAN, UT
Added 22 hours ago
IT Senior Security Engineer - Governance, Risk, and Compliance
Delta Air Lines, Inc.
Atlanta, GA
Establish reusable engineering patterns, templates, and developer tooling (including AI-assisted development agents, automation scripts, and documentation standards) that enable tool owners…

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA, United States

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Job details

Posting language: English
Posted: Oct 13, 2026

Original job description

Company Overview CPM Holdings, Inc. is a diversified leading global supplier of processing equipment and engineered technologies that sustainably feed, fuel, and build a better world. With its growing family of 17 market-leading product brands, CPM serves a variety of industries including animal feed, consumer food, green energy, advanced materials, and sustainable packaging. Founded in 1883, CPM has 1,700 employees across 36 facilities on 4 continents with presence in 150+ countries. From the food you eat to the fuels you require, CPM plays an important role in making the world more efficient and more sustainable. For more information, visit OneCPM.com. Position Summary The IT Help Desk Manager leads CPM's global IT Help Desk organization, ensuring exceptional customer service, operational excellence, and continuous improvement of IT support services. This position oversees daily Service Desk operations, develops Help Desk personnel, manages service performance, and ensures Service Level Agreements (SLAs) are achieved.

This is a full-time, on-site leadership position based in Waterloo, Iowa. The successful candidate provides direct leadership and coaching to the Help Desk team while partnering with Infrastructure, Applications, Information Security, Human Resources, and business leadership. The role supports employees across North America, Europe, Asia, and other global locations. Leadership

Lead, coach, and develop the global IT Help Desk team.
Conduct one-on-one meetings, coaching sessions, and annual performance evaluations.
Establish goals and professional development plans.
Manage staffing, scheduling, workload balancing, vacation planning, and team coverage.
Develop, maintain, and administer the Help Desk on-call rotation, ensuring equitable after-hours coverage.
Interview, hire, onboard, and train Help Desk employees.
Develop annual departmental goals, operating metrics, and continuous improvement initiatives aligned with the IT strategic plan.

Service Desk Operations

Manage daily operations within ServiceDesk Plus.
Monitor ticket queues and workload distribution.
Coordinate after-hours support and maintain the on-call schedule.
Ensure timely escalations to Infrastructure, Applications, Information Security, and vendors.
Develop and maintain Help Desk procedures, workflows, and knowledge articles.
Ensure support requests are resolved in accordance with established service levels.

Service Level Management

Own and improve SLA compliance, first response time, resolution time, first contact resolution, backlog, aging tickets, reopened tickets, technician productivity, and customer satisfaction.
Review performance regularly and implement corrective actions.

Reporting & Analytics

Prepare weekly and monthly KPI dashboards and operational reports for IT leadership.
Present trends, recommendations, and improvement initiatives.

Customer Experience

Deliver exceptional customer service.
Manage escalated issues through resolution.
Support executive and VIP users when required.

Continuous Improvement

Identify recurring issues and permanent solutions.
Improve self-service capabilities and knowledge management.
Identify automation opportunities to reduce ticket volume.
Promote ITIL best practices.

Cybersecurity & Compliance

Ensure Help Desk staff follow cybersecurity policies.
Support internal and external audits.
Partner with Information Security to maintain compliance.

Asset & Endpoint Management

Support computer lifecycle management, hardware deployments, Windows upgrades, imaging, mobile device support, inventory accuracy, and endpoint lifecycle planning.

Vendor Management

Coordinate with hardware, software, telecommunications, and managed service providers.

Required Qualifications

Minimum 10 years of progressive IT Help Desk or Service Desk experience.
Minimum 2 years of experience managing or supervising an IT Help Desk or Service Desk team.
Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
Equivalent military education, technical training, and relevant military leadership or information technology experience will be considered in lieu of some or all formal education requirements.
Experience managing enterprise IT support operations.
Strong understanding of IT service management principles (ITIL preferred).
Experience with ITSM platforms (ServiceDesk Plus preferred).
Strong Microsoft 365, Windows, Active Directory, and endpoint management knowledge.
Excellent leadership, communication, organizational, and problem-solving skills.

Preferred Qualifications

ITIL Foundation Certification.
Microsoft and CompTIA certifications.
Experience supporting manufacturing environments.
Experience leading Help Desk operations across multiple locations or global organizations.
Experience with Power BI, Microsoft Intune, SmartDeploy, or similar technologies.

Technical Skills

Windows 10/11, Microsoft 365, Active Directory/Entra ID, ServiceDesk Plus, Intune, SmartDeploy, PowerShell, SharePoint, Microsoft Teams, VPN technologies, endpoint security solutions, and remote support tools.

What Success Looks Like – First 90 Days

Build relationships with staff and IT leadership.
Evaluate current support processes and establish KPI reporting.
Improve documentation and knowledge articles.
Implement an effective on-call rotation process.
Present a 12-month operational improvement roadmap.

Additional Information CPM values diverse educational and professional backgrounds. Relevant military education, technical training, certifications, and leadership experience are valued and will be considered alongside traditional academic and civilian experience when evaluating qualified candidates.

CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.

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